Free Traffic Legal Advice

Driver parked in this barrier controlled car park to attend conference at the attached Hotel, Park Regis. Upon departure they paid the £16 fee via App. The barrier raised and allowed departure.
The RK then recived an invoice from Ocean Parking for "Failure to pay for the full duration of stay"
However according to the latest info on the Hotel website it appears this is just not possible. It states
"exit from the car park can only be achieved when the correct payment is made"
Driver contacted Hotel who say they have no control (unlikely)
Driver told to contact Hotel again and speak to manager.
It is also noted the invoice also refers to a completely different date and time of the "event" in its text, to that on the right hand side.
suggestions welcome.

can any of the eagle eyed members see any issue with the pofa compliance at this stage?
im thinking an RK appeal stating there must be an error in the system and see what comes back?

yes there is a bank receipt with the ppc name.
as I understand the terminal didnt provide a printed one for whatever reason.

The hotel have confirmed that at the time of the alleged BoC a charge of £16 covered a 6hr stay.
more evidence of a system error.

I would definitely bounce this back to the hotel to sort.

Explain that you are considering a social media post setting out the hassle that this is causing you.

appeal from RK sent, outlining date inconsistency and the impossibility of being able to leave without full payment.
request for data to be deleted.

let's see what they say.