Author Topic: Smart Parking/DCB Legal LoC for incident in 2021  (Read 2115 times)

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Smart Parking/DCB Legal LoC for incident in 2021
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@bishbashbosh, please start your won thread if you want advice. You would need to show us the original Notice to Keeper (NtK) you received from (not so) Smart Parking. However, if the LoC is from DCB Legal, you can just use the one you've shown above as they will issue a claim whatever you send them.

Here it is.

In receipt of an LoC from DCB Legal on behalf of Smart Parking after several letters from DCBL were ignored. The alleged transaction took place in 2021 and I cannot recall any  details of the event. No NtK was delivered that I know of, but this may be due to a move of house around the time of the alleged incident and DVLA not being properly updated. Understood that this is not a defence.

Research and advice provided elsewhere indicate that Smart Parking were not in the habit of complying with POFA at that time so a defence based on their inability to establish keeper liability is the best course of action. Responded by email to the LoC using a template found elsewhere, affirming the identity of the keeper and their lack of obligation to name the driver, and referring to VCS v Edward 2023 as the basis for the PoC’s inability to infer liability.

POFA was not specifically mentioned in the reply, and after seeing a response in another thread here which does address Schedule 4 directly, I wish I had said something more direct about it.

In your experience, is there any point doing so at this stage, effectively replying to the LoC twice, or is any response pro forma? I.e. is it best to just wait for them to proceed to claim and use the elements of your template response at a later stage?

Thanks in advance for any advice.
« Last Edit: July 28, 2025, 06:29:32 pm by bishbashbosh »

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Re: Smart Parking/DCB Legal LoC for incident in 2021
« Reply #1 on: »
@bishbashbosh, please start your won thread if you want advice. You would need to show us the original Notice to Keeper (NtK) you received from (not so) Smart Parking. However, if the LoC is from DCB Legal, you can just use the one you've shown above as they will issue a claim whatever you send them.

Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Smart Parking/DCB Legal LoC for incident in 2021
« Reply #2 on: »
@bishbashbosh, please start your won thread if you want advice. You would need to show us the original Notice to Keeper (NtK) you received from (not so) Smart Parking. However, if the LoC is from DCB Legal, you can just use the one you've shown above as they will issue a claim whatever you send them.

Understood. I don’t have it. So, shall I respond to their LoC again requesting a copy?

Re: Smart Parking/DCB Legal LoC for incident in 2021
« Reply #3 on: »
No. Just respond with this to info@dcblegal.co.uk and CC yourself:

Quote
Dear Sirs,

Your Letter Before Claim contains insufficient detail of the claim and fails to provide copies of evidence your client places reliance upon and thus is in complete contravention of the Pre-Action Protocol for Debt Claims.

As a firm of supposed solicitors, one would expect you to be capable of crafting a letter that aligns with paragraphs 3.1(a)–(d), 5.1 and 5.2 of the Protocol, and paragraphs 6(a) and 6(c) of the Practice Direction. These provisions do not exist for decoration—they exist to facilitate informed discussion and proportionate resolution. You might wish to reacquaint yourselves with them.

The Civil Procedure Rules 1998, Pre-Action Conduct and Protocols (Part 3), stipulate that prior to proceedings, parties should have exchanged sufficient information to understand each other’s position. Part 6 helpfully clarifies that this includes disclosure of key documents relevant to the issues in dispute.

Your template letter mentions a “contract”, yet fails to provide one. This would appear to undermine the only foundation upon which your client’s claim allegedly rests. It’s difficult to engage in meaningful pre-litigation dialogue when your side declines to furnish the very document it purports to enforce.

I confirm that, once I am in receipt of a Letter Before Claim that complies with the requirements of para 3.1 (a) of the Pre-Action Protocol, I shall then seek advice and submit a formal response within 30 days, as required by the Protocol. Thus, I require your client to comply with its obligations by sending me the following information/documents:

1. A copy of the original Notice to Keeper (NtK) that confirms any PoFA 2012 liability
2. A copy of the contract (or contracts) you allege exists between your client and the driver, in the form of an actual photograph of the sign you contend was at the location on the material date, not a generic stock image
3. The exact wording of the clause (or clauses) of the terms and conditions of the contract(s) which is (are) relied upon that you allege to have been breached
4. The written agreement between your client and the landowner, establishing authority to enforce
5. A breakdown of the charges claimed, identifying whether the principal sum is claimed as consideration or damages, and whether the £70 “debt recovery” fee includes VAT

I am clearly entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction. I also need it in order to comply with my own obligations under paragraph 6(b).

If your client does not provide me with this information then I put you on notice that I will be relying on the cases of Webb Resolutions Ltd v Waller Needham & Green [2012] EWHC 3529 (Ch), Daejan Investments Limited v The Park West Club Limited (Part 20) Buxton Associates [2003] EWHC 2872, Charles Church Developments Ltd v Stent Foundations Limited & Peter Dann Limited [2007] EWHC 855 in asking the court to impose sanctions on your client and to order a stay of the proceedings, pursuant to paragraphs 13, 15(b) and (c) and 16 of the Practice Direction, as referred to in paragraph 7.2 of the Protocol.

Until your client has complied with its obligations and provided this information, I am unable to respond properly to the alleged claim and to consider my position in relation to it, and it is entirely premature (and a waste of costs and court time) for your client to issue proceedings. Should your client do so, then I will seek an immediate stay pursuant to paragraph 15(b) of the Practice Direction and an order that this information is provided.

Yours faithfully,

[Your name]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Smart Parking/DCB Legal LoC for incident in 2021
« Reply #4 on: »
Thanks, will do.

Re: Smart Parking/DCB Legal LoC for incident in 2021
« Reply #5 on: »
Sent the email above. Now in receipt of a Claim Form. Planning to acknowledge service etc. via MCOL.

Re: Smart Parking/DCB Legal LoC for incident in 2021
« Reply #6 on: »
Please show us the claim form, with personal details, the claim number and MCOL password redacted.

Re: Smart Parking/DCB Legal LoC for incident in 2021
« Reply #7 on: »
Please show us the claim form, with personal details, the claim number and MCOL password redacted.
I don’t seem to have permission to upload photos.


Re: Smart Parking/DCB Legal LoC for incident in 2021
« Reply #9 on: »
Guide: Posting Images

Thank you, my searches didn’t turn that up.

Re: Smart Parking/DCB Legal LoC for incident in 2021
« Reply #10 on: »
« Last Edit: October 31, 2025, 12:50:23 pm by bishbashbosh »

Re: Smart Parking/DCB Legal LoC for incident in 2021
« Reply #11 on: »
With an issue date of 28th October you have until 4pm on Monday 17th November to submit your defence. If you submit an Acknowledgement of Service (AoS) before then, you would then have until 4pm on Monday 1st December to submit your defence.

You only need to submit an AoS if you need extra time to prepare your defence. If you want to submit an AoS then follow the instructions in this linked PDF:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

Until very recently, we never advised using the MCOL to submit a defence. However, due to recent systemic failures within the CNBC, we feel that it is safer to now submit a short defence using MCOL as it is instantly submitted and entered into the "system". Whilst it will deny the use of some formatting or inclusion of transcripts etc. these can always be included with the Witness Statement (WS) later, if it ever progresses that far.

You will need to copy and paste it into the defence text box on MCOL. It has been checked to make sure that it will fit into the 122 lines limit.

Quote
1. The Defendant denies the claim in its entirety. The Defendant asserts that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not adequately disclose any comprehensible cause of action.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not adequately comply with CPR 16.4.

3. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with PD 16, para 7.3(1);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not adequately set out the reason (or reasons) why the claimant asserts the defendant has breached the contract (or contracts);

(d) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(e) The PoC do not state precisely how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges;

(f) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(g) The PoC do not provide clarity on whether the Defendant is sued as the driver or the keeper of the vehicle, as the claimant cannot plead alternative causes of action without specificity.

4. The Defendant submits that courts have previously struck out materially similar claims of their own initiative for failure to adequately comply with CPR 16.4, particularly where the Particulars of Claim failed to specify the contractual terms relied upon or explain the alleged breach with sufficient clarity.

5. In comparable cases involving modest sums, judges have found that requiring further case management steps would be disproportionate and contrary to the overriding objective. Accordingly, strike-out was deemed appropriate. The Defendant submits that the same reasoning applies in this case and invites the court to adopt a similar approach by striking out the claim due to the Claimant’s failure to adequately comply with CPR 16.4, rather than permitting an amendment. The Defendant proposes that the following Order be made:

Draft Order:

Of the Court's own initiative and upon reading the particulars of claim and the defence.

AND the court being of the view that the particulars of claim do not adequately comply with CPR 16.4(1)(a) because: (a) they do not set out the exact wording of the clause (or clauses) of the terms and conditions of the contract which is (or are) relied on; and (b) they do not adequately set out the reason (or reasons) why the claimant asserts that the defendant was in breach of contract.

AND the claimant could have complied with CPR 16.4(1)(a) had it served separate detailed particulars of claim, as it could have done pursuant to PD 7C, para 5.2, but chose not to do so.

AND upon the Court determining, having regard to the overriding objective (CPR 1.1), that it would be disproportionate to direct further pleadings or to allot any further share of the Court’s resources to this claim (for example by ordering further particulars of claim and a further defence, with consequent case management).

ORDER:

1. The claim is struck out.

2. Permission to either party to apply to set aside, vary or stay this order by application on notice, which must be filed at this Court not more than 7 days after service of this order, failing which no such application may be made.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Smart Parking/DCB Legal LoC for incident in 2021
« Reply #12 on: »
Thank you.

Re: Smart Parking/DCB Legal LoC for incident in 2021
« Reply #13 on: »
Thanks again for your previous help. The above was sent and we’ve been awaiting a response. Received the attached email from DCB Legal under the heading “Bulk Litigation” (which is humorous in some way). Form N180 was also attached.

I assume this is part of a last ditch effort to achieve a settlement; having already been paid and instructed by Smart Parking they have every incentive to continue on. They never provided any evidence that they had followed POFA in regard to keeper liability etc. as their claim did not specify their intended course of action. Any advice other than to play out the string?

« Last Edit: December 01, 2025, 04:09:54 pm by bishbashbosh »

Re: Smart Parking/DCB Legal LoC for incident in 2021
« Reply #14 on: »
All standard boilerplate. It's just a copy of their N180 Directions Questionnaire. Just read on...

Having received your own N180 (make sure it is not simply a copy of the claimants N180) or been notified on MCOL that yours has been sent, do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own N180 DQ here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question
.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and [claimant to their legal representative]and CC in yourself. Make sure that the claim number is in the subject field of the email.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain