Events:
1.Travelled from London to Stratford upon Avon with x2 elderly and x1 who had mild disability.
2.Stopped at the Smart Parking, had to park in a bay, because the drive was narrow, so I did not want to block other cars.
3.passengers got out, to stretch legs, while I wanted to ask for directions.
4. Went to cleaners, that was at the car park, then with passengers drove out.
5.Had to wait to get out of car park because of traffic.
6.You can see that I was at the exit at 11 min after entering the parking.
7.All of it was due to not knowing the area.
8.I asked for footage to show that i did not use cleaners, went in and out of the cleaners in couple of minutes.
9.There was not any disability bay anyway, car park was busy, and I also read the parking rules, that was inconvenient for us, as I had to return around 1 or 2 pm to pay again. Different rules after lunch.
10.With x2 elderly, slow walkers and 1 mild disability person I could not do that.
11.The email reply says that it would take 28 day for them to reply, but it would mean that 14 days of discount would be up.
12.Received the letter on 5th Oct, has been waiting for the footage.77
13.I have attached images, but they are not clear. It is on google map.
14,So,shall I appeal now, I have couple of day of 14 days left.
thank you
