Author Topic: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?  (Read 1598 times)

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Back in January I visited a business that claimed on their website to provide lots of on site parking. I had not visited before and as I was approaching saw a large sign of their logo with a car park (see photo one). I drove in and parked up and when I walked to the front of the business I was confident I was parked in the correct place as there was no other parking in the area.

Fast forward to May and I get a letter from debt collectors or ‘solicitors’ DCB legal  from Group nexus asking for £170 for parking at Buzz bingo ( an establishment I had never visited) I assumed at the time it was a scam or a mistake so I ignored it. (I realised now that the original fine must have gone to my old address as I’ve only recent updated my vehicles V5) obviously had I seen this they probably would have included photo evidence and I would have realised I needed to appeal.

I’ve now been issued a CCJ for £260. Realising this isn’t a scam I went back through my diary and texts etc and identified when and where the incident happened. I returned to try and figure out how I missed the signs.

In my defence, the signage looks to me as though it only applied to the left side of the car park, directly in front of the buzz bingo building. I’ve shown in the images where I parked. The part of the car park directly in front of the Buzz bingo building has signs on the walls all over the car park stating you can pay to park on an app (no other way to pay) however the small section I parked in is separate to this and has no signposts. I genuinely thought this was free parking for LEXTAN the business I was visiting.

Furthermore I measured the writing on the sign and I don’t believe it adheres to the guidelines set out by the parking association for private car park signs.

I’m wondering if I have a leg to stand on if I dispute the claim. I didn’t appeal in the first 28 days due to wrong address on V5 which is my own fault so I can’t argue that I thought the letters were a scam because the original letters most likely had photos on. But is there a chance I’ll win on the grounds of bad signage. Am I likely to incur extra legal costs on top of the already £260?

What’s the best response to the CCJ in this case?

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Can you please show us what you actually have (i.e. a redacted copy of the latest document)? If what you have is a County Court Judgement then this means that you have ignored, or not received, a court claim, meaning the matter has been judged against you in default. If that is the case, you will need to apply to have the judgement set aside before we even get to the facts of the case and disputing the matter.

See the following thread for a guide to uploading images - READ THIS FIRST - Private Parking Charges Forum guide

Ideally, you should provide us a timeline, stating exactly what you received and when. If you have received a CCJ then time will be of the essence, so the more information you can provide asap the better.
Away from 29th March - 5th April
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Back in January the driver visited a business that claimed on their website to provide lots of on site parking. Having not visited before, as they were approaching, they saw a large sign of their logo 'LEXTAN' with a car park (see photo). They drove in and parked up and were confident they were parked in the correct place as there was no other parking in the area.

Fast forward to May and a letter from debt collectors or ‘solicitors’ DCB legal, claimant Group nexus asking for £170 for parking at Buzz bingo ( an establishment never visited) assuming it was a scam or a mistake the letter was ignored. (It's now become clear that the original fine must have gone to an old address as the vehicles V5 has only just been updated) obviously if this had been seen it could have been appealed sooner.

There's now a CCJ issued for £260. Realising this isn’t a scam the driver went back through their diary and texts etc and identified when and where the incident happened. they returned to try and figure out how the signs were missed.

In defence, the signage looks as though it only applies to the left side of the car park, directly in front of the buzz bingo building.  Images show where the car was parked. The part of the car park directly in front of the Buzz bingo building has signs on the walls all over the car park stating you can pay to park on an app (no other way to pay) however the small section the car was parked in is separate to this and has no signposts. It was a genuine mistake thinking that the car park belonged to LEXTAN.

Furthermore after measuring the writing on the sign, I don’t believe it adheres to the guidelines set out by the parking association for private car park signs.The road leading up to the car park is 30mph and the title text is only 50mm.

I’m wondering if theres any point disputing the claim - given there was no appeal and the address on the v5 wasn't updated. Am I likely to incur extra legal costs on top of the already £260?

What’s the best response to the CCJ in this case?
















You do NOT have a CCJ. Get that idea out of your head. You have a county court claim against you. Even if you were to lose the claim and a CCJ was ordered, as long as the judgment amount was paid in full within 28 days, the judgment would be expunged from your credit record.

So, with that in mind, please take note of the following:

With an issue date of 23rd October, you have until Monday 11th November to submit your Acknowledgement of Service (AoS). Follow the advice in this PDF on how to submit your AoS:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

There is nothing to be gained by delaying the AoS. By submitting the AoS, you then have until 4pm on Monday 25th November to submit your defence.

Let us know when you’ve submitted the AoS and we will advise on the defence.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Hi,

Thank you so much for your help, the walkthrough was a life saver. I’ve completed that step this morning and have until 25th of Nov to submit my defence (33 days from issue)

Please advise me how to respond from here.

The defence is submitted as a PDF attachment in an email, together with a draft order and copies of two appeal transcripts. They are sent to claimresponses.cnbc@justice.gov.uk and you also CC in yourself.

Here is the defence, you only need to edit your full name and the claim number. There is noting to edit in the draft order.

Quote
IN THE COUNTY COURT
Claim No: [Claim Number]

BETWEEN:

CP Plus Ltd t/a GroupNexus


Claimant

- and -

[Defendant's Full Name]


Defendant



DEFENCE


Preliminary matter

1. The Defendant respectfully submits that the Particulars of Claim (PoC) served by the Claimant are defective and fail to comply with CPR 16.4(1)(a). The Defendant requests that the court consider this matter as a preliminary issue and strike out the claim pursuant to CPR 3.4(2)(a), as the PoC disclose no reasonable grounds for bringing the claim.

2. In particular, the PoC:

(i) Fail to provide a concise statement of the facts upon which the Claimant relies.

(ii) Do not specify the exact contractual terms allegedly breached.

(iii) Lack sufficient detail to enable the Defendant to understand the case and provide a full response.

3. The Defendant relies on two recent persuasive appeal cases:

(i) In CEL v Chan 2023 [E7GM9W44], the court struck out the claim due to inadequate PoC that failed to meet the requirements of CPR 16.4. (See attached Exhibit A)

(ii) Similarly, in CPMS v Akande 2024 [K0DP5J30], the claim was struck out due to vague and insufficient PoC, which did not provide enough information for the Defendant to respond appropriately. (See attached Exhibit B)

4. In light of these deficiencies, the Defendant respectfully submits that the claim should be struck out for failing to meet the necessary legal standards.

5. Alternatively, should the court not agree to strike out the claim, the Defendant requests that the Claimant be ordered to provide amended or further Particulars of Claim that comply with CPR 16.4, as detailed in the attached draft order referred to in paragraph 9.

Defendants Understanding of the Claim

6. The Defendant denies any liability for this claim.

7. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not comply with CPR 16.4.

8. The Defendant is unable to plead properly to the PoC because:

(a) The Particulars of Claim fail to comply with CPR 16.4(1)(a), lacking specific terms allegedly breached, the signage locations, or details of the breach. This prevents the Defendant from properly pleading a defence, and the claim should be struck out under CPR 3.4. The Defendant cites CEL v Chan 2023 [E7GM9W44] and CPMS v Akande 2024 [K0DP5J30], where similarly vague claims were struck out. Should the court not strike out the claim, the Defendant refers to the draft order in paragraph 4.

(b) The contract referred to is not detailed or attached to the PoC in accordance with CPR PD 16(7.5);

(c) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(d) The PoC do not set out the reason (or reasons) why the claimant asserts the defendant has
breached the contract (or contracts);

(e) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(f) The PoC do not state exactly how the claim for statutory interest is calculated;

(g) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(h) The PoC states that the Claimant is suing the defendant as the driver or the keeper. The claimant obviously knows whether the defendant is being sued as the driver or the keeper and should not be permitted to plead alternative causes of action.

9. The Defendant has attached to this defence a copy of an order made at another court which the allocating judge ought to make at this stage so that the Defendant can then know and understand the case which he/she/it faces and can then respond properly to the claim.

Statement of truth

I believe that the facts stated in this Defence are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.

Signed:


Date:

Here is the link to the Draft Order and the two transcripts:

Defence Draft Order

CEL v Chan Transcript

CPMS v Akande Transcript

Make sure you mark the two transcripts as "Exhibit A and B" appropriately.

Make sure the email subject contains the Claim Number and in the body of the email put "Please find attached the defence, draft order and two case law transcripts in the matter of CP Plus t/a GroupNexus v [Your full name] Claim Number [Claim Number]".

When you send it, make sure you get an auto response email from the CNBC.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Fantastic!

I have just drafted up the email and inputted my information.

Should this be sent of asap or is there any reason to delay response?

There's nothing to be gained by delaying. It just depends on how soon you want this to be over.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thank you,

would you mind confirming the best way to mark the transcripts as exhibit a and b.
I have written the following email and attached the documents:

Please find attached the defence, draft order and two case law transcripts in the matter of CP Plus t/a GroupNexus v (name) Claim Number (number)

Exhibit A: CELvChan appeal transcript (attached)
Exhibit B: CPM v AKANDE (attached)

would you mind confirming the best way to mark the transcripts as exhibit a and b.
You could simply open the PDF in a PDF editor and overlay on the first page, somewhere near the top, the words "EXHIBIT A" and so on.

Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Hello again helpful friend!

I had a call today from dbc legal to say they received my defence and would like to speak to me. They then asked me to select the option to speak with someone and I was put in a cue, almost like I had contacted them. Is this the correct way for them to contact me?

I wanted to ask your advice and find out if I do call them back what they are likely to say and how I should respond.

Thanks in advance

Don't speak to them by phone.
Away from 29th March - 5th April
Posting for the first time? READ THIS FIRST - Private Parking Charges Forum guide | House Rules

Useful Links (for private parking charges):
Protection of Freedoms Act 2012 (PoFA) Schedule 4 | Private Parking Sector Single Code of Practice

Don't speak to them. Tell them to email you if they have a query.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thank you.

I’m guessing they want to negotiate on the phone. They haven’t provided me with an email dress, should I contact the generic one?

Just use info@dcblegal.co.uk. They usually want to offer to settle. Don't. They will negotiate down to £25. Ignore. They will eventually discontinue.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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