3. Help! Appealing to POPLA
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Adorable-Effect-1978

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Help! Appealing to POPLA
« on: January 19, 2025, 06:16:32 pm »
Hi,

I've been served with a parking charge notice from Euro Car Parks for a car park in Manchester. I've appealed but my appeal has been unsuccessful and so now i've got to appeal to POPLA. I think that the fine is completely wrong so obviously don't think i should pay it. I'd appreciate some advice on where I stand and what i should say to POPLA to give my appeal the best chance.

What happened is that i entered the car park at 16:18:40. I bought a ticket using the app at 16:19. Euro Car Parks is saying that I didn't buy a ticket. Obviously this is untrue and I've sent them my electronic ticket/receipt as evidence of this. They have rejected my appeal on the basis that:

i) they don't have a record of me buying a ticket (despite the ticket/receipt from the app); and

ii) the ticket is for the wrong car park and the id number on the ticket doesn't match the car park ID, and they have sent me a picture of the car park signage with the ID number. I'm completely at a loss to understand why they would say this when the number on my ticket does match the car park number on the signage.

Any help would be appreciated. Since I've already appealed and its been rejected I want to know on what grounds I don't have much faith that my appeal will be upheld so I want to know how best to go about it, what to say etc. I don't see why I should pay a £100 fine when I've not done anything wrong.

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mickR

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Re: Help! Appealing to POPLA
« Reply #1 on: January 19, 2025, 11:51:03 pm »
READ THIS FIRST - **BEFORE POSTING YOUR CASE!**,

https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/

post up your appeal and the rejection. redact personal details leave in dates.

Fyi
it isn't a "fine" it's an invoice (request for money) from an unregulated private company who cannot issue  a "fine"
« Last Edit: January 19, 2025, 11:52:47 pm by mickR »
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b789

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Re: Help! Appealing to POPLA
« Reply #2 on: January 20, 2025, 12:07:15 pm »
No one who is here receiving advice pays a penny to ECP. Follow the advice above and show us the appeal wording and the rejection.
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ixxy

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Re: Help! Appealing to POPLA
« Reply #3 on: January 20, 2025, 06:31:55 pm »
Have you checked your bank /card statement to confirm the transaction actually processed? I'd suggest you include that as evidence when you appeal to POPLA in addition to any electronic receipt from the app.

It's a bit odd they don't say they have a record of payment yet the payment was made against the wrong car park. Which app did you use? Most of the apps aren't run by the private parking companies, they are third parties who pass the payment details over. If you can show the receipt, proof the money came out of an account and a copy of the signage in the car park that should be pretty conclusive.
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DWMB2

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Re: Help! Appealing to POPLA
« Reply #4 on: January 20, 2025, 10:30:52 pm »
Quote from: ixxy on January 20, 2025, 06:31:55 pm
It's a bit odd they don't say they have a record of payment yet the payment was made against the wrong car park.
We don't yet know exactly what they said. Once we've seen the relevant documents we can provide accurate advice.
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