Free Traffic Legal Advice

And yet NCP themselves call it a "Parking Charge Notice to Keeper".

As has been noted, NCP are one of the few firms who do often give up once it is clear that the appellant knows their stuff and is unlikely to back down. Nobody is suggesting that NCP are claiming the ability to rely on PoFA. They know they can't. The purpose of the proposed letter to NCP is to show that the keeper knows they can't, with the goal of hopefully showing to NCP that the keeper knows NCP are just fishing.

I'm not sure we'd gain anything from seeing ZZPS letters, there's seldom anything useful contained therein.

It really matters not one iota what the ZZPS letter says. It will threaten all sorts of gruesome outcomes if the recipient doesn't pay up. So what?

ZZPS are a third party that has nothing to do with the contract allegedly breached by the driver. The only party that the Keeper needs to deal with and take note of is NCP.

**UPDATE**
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Thank you for all your advice b789, i have followed this to the letter. I submitted my letter exactly as per your draft via the NCP webform, this was sent but frustratingly you do not receive any confirmation email. I couldn't find an email to send it to?
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I subsequently received a letter from ZZPS increasing the amount owed for both of the tickets (remember these were for the same vehicle parked for 3 days in the same space, 1 issued on first day and 1 on third day)
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I have today now received two letter from CGTT Certified Enforcement Agents, one for each of the tickets telling me that if i do not pay or comply within 14 days NCP intend to pursue the matter through the courts.
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As advised i have made no contact with ZZPS.
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Do i need to resend the letter to NCP via registered post? do you have an address or email i could resend it to or is this not necessary? Whilst i'm not overly concerned about the ZZPS and GCTT letters, i'd rather not be receiving them.
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What really frustrates me is that i paid the correct fee on exit and have checked the space where i parked and can see absolutely no infringement whatsoever.

GCTT are a trading name of ZZPS. The same advice as previously about debt collectors applies. Nothing has changed.

You can email your complaint to NCP at customer.service@ncp.co.uk and make sure you CC yourself.

I have resubmitted the letter you kindly provided to the customer.service email as you suggested. This is in addition to the webform i originally completed several weeks ago, which has not been acknowledged as a complaint.
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I have received an automated reply from the email, copied below? Are they determined to make it as difficult as possible to raise a complaint
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"*** This is an automated message, Do not reply to this email. Replies are not monitored. ***
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Thank you for your email. This customer service email address is no longer monitored. Please use our other methods of contact below.
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Please visit our online Help Centre for assistance with your query at www.ncp.co.uk, we have an FAQ section which will hopefully answer any questions you may have. Also, if your query is regarding a refund or receipt, please visit the NCP Refunds and Receipts page to complete and submit the relevant webform.
We also have webchat on the NCP website, this is not a Live chat and we will aim to respond within 1 day of submission of your query.
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If you have an ongoing case with NCP, please be assured that your correspondence will be responded to in due course."

Send it to the DPO and tell them to forward it to the relevant department. That email address is monitored.

DataProtection@ncp.co.uk

You can always write to them and post it with a free proof of posting certificate from any post office.

I've resent the formal complaint letter to the DataProtection email address as advised, but intend to also send via registered post as well.

Apparently, this is their registered address:

National Car Parks Limited, The Bailey, 16 Old Bailey, London, EC4M 7EG

Is that the correct address to use or does anyone have a more specific one for formal complaints?

**UPDATE**
Also received in the post today two letters from GCTT advising they are now sending the matter to their "chosen firm of solicitors who are experts in the litigation arena for parking on private land"