Free Traffic Legal Advice

I parked at the hospital in a standard parking space and clearly displayed my Blue Badge. At the time, I believed the signage indicated that Blue Badge holders did not need to pay. However, I’ve since contacted Wise Parking and was informed that Blue Badge holders are required to register at the reception—something I was unaware of and therefore did not do.

It took quite a while to find a parking space, and in the process, there was a delay between reading the signage and actually parking. Given the time and frustration involved, it’s possible I misinterpreted the instructions.

I have now received a PCN in the post and would appreciate any advice or support on how best to appeal it successfully.

GSV: https://maps.app.goo.gl/GFCrAvQa1p6UDD839

PCN:



Thank you.

Good afternoon, I appealed to PALS who then contacted Wise parking on my behalf and they came back with this response.  Please can I get some advice on what I can do next? I want to push this all the way.



Thanks

I see, ok so Ben Travis is the CEO of Lewisham & Greenwich NHS Trust, so I'll find his email and cc him in as suggested.  I've only identified as the registered keeper.

So my response to PALS will be

"I am making a formal complaint about the conduct of Wise Parking, who manage the car park.

As the registered keeper of the vehicle, I have not identified the driver and refer only to "the driver" as required under the Protection of Freedoms Act 2012 (PoFA). The Notice to Keeper issued is not fully PoFA compliant, and it also breaches the Private Parking Code of Practice by allowing only 21 days to appeal.

Wise Parking is a member of the IPC, which lacks a fair appeals process. I am concerned the Trust has contracted a company known for aggressive and predatory practices. This undermines patient and visitor care.

Please refer to the NHS Car Parking Guidance 2022, which the Trust is expected to follow. I do not accept a generic or dismissive response and request this complaint be escalated and formally acknowledged.

I would also like to know who approved this contractor and what steps the Trust will take in response."

Is this any good?

If it was subject to a tender process (if it's just 1 hospital there's a chance it's under threshold) then I'd suggest they aren't placing enough emphasis on quality when seeking bids. But that's mostly by the by.

I love the whole email the CEO shtick, they don't read emails to their publically available email addresses, they have minions to do that.

I've seen it work enough times that it's worth a go (it certainly doesn't cost anything to try).

Whilst the CEO will not be reading the emails, one of his minions will be in a position to do something about it and will have more authority than those minions lower down the pecking order. In many instances, this works.

You may want to add to the letter you have suggested that should this scummy firm try to litigate this matter, any contract between the them and the trust will be scrutinised and it is highly likely to reveal that the only incentive this firm has, is based solely on revenue from PCNs, which is completely at odds with the guidelines.

Hi all, I have had this debt recovery letter through the post.  Im not quite sure what I should be doing here, I have not corresponded with them since the rejection from PALS. Any advice on what I should be doing next is greatly appreciated.