Author Topic: PC - Horizon Parking - Exceeded Maximum Stay Period - Tesco Express Taunton  (Read 2384 times)

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I received this PC (I note it's titled Parking Charge not Parking Charge Notice?) on Friday 11th October for an overstay of 31 minutes outside the permitted 30 minute parking period.

The issue date is 1st October, date of breach was 27th September. I received this 10 days later, which seems very slow to me.

As registered keeper I approached the Tesco Express duty manager (store manager not present) yesterday explaining that although they had to pick up their child from the nearby school where dedicated parking is non existent, the driver was a customer in store that day (there is evidence of this via online banking), but they said they do not have the power to get tickets cancelled.

Is there any grounds for appeal?

Thanks in advance, any advice is appreciated.





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Oh dear... has there been any communication with Horizon that reveal the driver identity? For example has the Keeper (the recipient of the Notice to Keeper (NtK)), mentioned or given away that they were the driver?

That NtK is not fully compliant with all the requirements of PoFA and so the keeper cannot be liable unless they have admitted to being the driver, inadvertently or otherwise.

Easy one to defeat... as long as the unknown drivers identity is not revealed. There is no legal obligation on the known keeper (the recipient of the Notice to Keeper (NtK)) to reveal the identity of the unknown driver and no inference or assumptions can be made.

The NtK is not compliant with all the requirements of PoFA which means that if the unknown driver is not identified, they cannot transfer liability for the charge from the unknown driver to the known keeper.

Use the following as your appeal. No need to embellish or remove anything from it:

Quote
I am the keeper of the vehicle and I dispute your 'parking charge'. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

As your Notice to Keeper (NtK) does not fully comply with ALL the requirements of PoFA 2012, you are unable to hold the keeper of the vehicle liable for the charge. Partial or even substantial compliance is not sufficient. There will be no admission as to who was driving and no inference or assumptions can be drawn. Horizon has relied on contract law allegations of breach against the driver only.

The registered keeper cannot be presumed or inferred to have been the driver, nor pursued under some twisted interpretation of the law of agency. Your NtK can only hold the driver liable. Horizon have no hope at POPLA, so you are urged to save us both a complete waste of time and cancel the PCN.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Thanks b789.

There has been no communication with Horizon at all, so no identity has been revealed by the keeper.

That sounds pretty straightforward; so I'm optimistic about the appeal. Horizon appear to try and trick you into revealing the identity of the driver with the reason for appeal drop down box on their appeals form. This one will be filed under 'other,' and I will report back when I hear from them.
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Horizon are likely to reject the appeal but POPLA should uphold it if so.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Horizon did used to cancel their non-PoFA tickets when it was pointed out, so you may get lucky.

We've all been there, but please tell the driver that they risk receiving further parking charge notices if they use this car park as a proxy for legitimate on-street parking as part of the 'school run'.

If there is a 'customer' condition, this means during the period of parking IMO, not at any other time.
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. I approached the Tesco Express duty manager .... they said they do not have the power to get tickets cancelled.

For what it's worth, of course they have the power to get it cancelled.  They just don't want to bother.  If you make enough fuss you may get them to decide that dealing with you is more hassle than dealing with Horizon.  This happened to me recently.  I can help you figure out their email if you don't already know it.
 Ultimately if you are lucky it will be a lot less bother than all of the private parking scam rigmarole.
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For what it's worth, of course they have the power to get it cancelled.
You'd be surprised at some of the contracts landowners agree to...

For what it's worth, of course they have the power to get it cancelled.
You'd be surprised at some of the contracts landowners agree to...

I don't doubt it, but I do doubt that duty managers and cowboy parking firms discuss contract stipulations when requesting cancellations.  It's probably the case that the cowboys just cancel the majority of those the manager asks for.  After all they are making lots of money from supermarket car parks so it's worth keeping them sweet even if that means cancelling the small percentage of tickets that the customer/landowner makes a fuss about.

I may be wrong but I still think it's a lot less hassle to give this a go than all the POPLA/DRA/Court nonsense that likely follows otherwise.

Oh yes, certainly far less hassle.

Of course you give it a go. However, you don't start at the bottom of the management food chain. You go straight to the top. The CEO. Let them decide which of their minions will deal with it.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Horizon are likely to reject the appeal but POPLA should uphold it if so.

Have more faith in yourself!

..I just received this email from Horizon:

'Dear Appellant,
 
Parking Charge ref: Hidden
 
Thank you for your recent correspondence regarding the above Parking Charge , which we have reviewed.
 
I can confirm the Parking Charge has now been cancelled and no further action will be taken in this matter.
 
Please note that once the Parking Charge is cancelled the contact details are removed from the Parking Charge and will not be retained for any purpose or shared with third parties.  We are, however, required to retain images and appeal correspondence for a period of 2 years by DVLA and 3 years by the BPA and are not therefore able to delete these from our system. You can review our privacy policy at https://horizonparking.co.uk/privacy-policy/ or you can request that a copy is sent to you in the post by contacting us at the address below, if you have any queries regarding your data.
 
Yours sincerely,
Horizon Parking'

I don't suppose they get more straight forward than that. Thanks very much for your help b789! 
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Thanks for the update. Useful to know Horizon are still in the business of cancelling non-PoFA chsrges.

Oh dear... has there been any communication with Horizon that reveal the driver identity? For example has the Keeper (the recipient of the Notice to Keeper (NtK)), mentioned or given away that they were the driver?

That NtK is not fully compliant with all the requirements of PoFA and so the keeper cannot be liable unless they have admitted to being the driver, inadvertently or otherwise.

Easy one to defeat... as long as the unknown drivers identity is not revealed. There is no legal obligation on the known keeper (the recipient of the Notice to Keeper (NtK)) to reveal the identity of the unknown driver and no inference or assumptions can be made.

The NtK is not compliant with all the requirements of PoFA which means that if the unknown driver is not identified, they cannot transfer liability for the charge from the unknown driver to the known keeper.

Use the following as your appeal. No need to embellish or remove anything from it:

Quote
I am the keeper of the vehicle and I dispute your 'parking charge'. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

As your Notice to Keeper (NtK) does not fully comply with ALL the requirements of PoFA 2012, you are unable to hold the keeper of the vehicle liable for the charge. Partial or even substantial compliance is not sufficient. There will be no admission as to who was driving and no inference or assumptions can be drawn. Horizon has relied on contract law allegations of breach against the driver only.

The registered keeper cannot be presumed or inferred to have been the driver, nor pursued under some twisted interpretation of the law of agency. Your NtK can only hold the driver liable. Horizon have no hope at POPLA, so you are urged to save us both a complete waste of time and cancel the PCN.

Can this be used this for an APCOA notice response which is basically the same as the mention Horizon one?

Is it an APCOA Parking Charge Notice or one of their fake Penalty Notices?
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain