Hello users,
A couple months ago, I went to a Luton car park to watch a movie and as I left the car, I made a note of how to pay the parking ticket for once I'm back. They had no physical machines and did all payments online. As I made my way back to the car, I went online to pay the parking, reached the checkout and got a confirmation on the payment transaction screen. Before I paid, the website did ask for my number and/or my email which I gave but received no "Parking Paid" text or email so I just assumed this car park didn't do confirmations. Fast forward a month later, I get a PCN from GROUPNEXUS. I was 100% adamant that I paid the ticket and checked my transactions to get evidence for the appeal but instead I could not find it. I sieved through them all and it was not there. I was shocked as I could swear I 100% paid the parking and it's not like me to not pay either. I searched through my Safari history as I was sure it was there and lo and behold, there is a screenshot of me going to the website and being on the checkout page. The only thing I'm a bit bothered about is during the checkout screen, the confirmation came from the bank screen that usually shows up when you pay by card and the website itself didn't refresh to a confirmation therefore there's only a checkout page on my history. Is this strong enough to appeal/win in court with. I already appealed on the NEXUS website but the response I got was the standard response which had nothing to do with anything I said.
I'm not sure how to upload screenshots here so if anyone knows how I can upload the screenshot of my history, please let me know. Thanks and appreciate any help!
