I received a PCN for parking in a bay that my vehicle is registered to. I appealed, explaining that my vehicle was registered for that bay. Park Direct rejected the appeal, claiming it was my responsibility to confirm the registration before parking. However, I parked there based on confirmation from the owner of the land...
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After the rejection, I contacted my housing association (HA), who admitted in writing that they failed to forward the registration request to Park Direct on time. The HA has since contacted Park Direct, who has agreed to cancel the PCN but is demanding a £50 cancellation fee. The HA says I should pay it, and when contacting Park Direct via their online chat insists I deal with the HA.
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I now feel stuck in the middle. I have clear evidence, including:
- An email from the HA admitting their failure to notify Park Direct in time.
- Park Direct's email agreeing to cancel the PCN (but demanding a £50 fee).
The HA is also now saying that they are not responsible for registering vehicles on behalf of residents and that we should have contacted Park Direct ourselves. However, the residents of this estate has always contacted the HA to register vehicles.
What are my options?
- Should I appeal to the Independent Appeals Service (IAS)?
- Should I just ignore it and stop engaging with Park Direct entirely, given the clear evidence of fault not being mine?
- What are the risks if I refuse to pay the £50 cancellation fee?
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I believe Park Direct wouldn’t take this to court, as I have a strong case showing I followed all protocols and the fault lies elsewhere.
Any advice or similar experiences would be greatly appreciated!
