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Hi all,

Tis the season again!!

Here's a copy of the NtK that's been received, the Keeper is keen to appeal, challenge and pursue.

Its understood by other threads that OPS is notorious at rejecting appeals, and this may need to go the full course once passed through the IAS.

You will note on the NtK this is a 55 seconds duration, late in the evening, so it was dark and the signage at the site is not illuminated, and so not easily readable.

Photographs of the area at this time will be obtained tonight.

Any help and direction on this matter will be appreciated

Can someone help us with the timeline to start the appeal please? currently within the 1st stage of the 14 days "pay now for a cheapie deal" brown stuff stage 

https://ibb.co/tMt3nZD6

Thank you soooo much  Brilliant response.

This has been sent via OPS appeals section on they're website today, and attached as a PDF into they're evidence box .

Do we need to email them a copy also and CC ourselves in? as a complaint?

Thank you

We've had an email with an attached PDF Letter asking that we confirm the Driver/Keeper or the Vehicle again by email, they've placed the charge on hold for 7 days to give time for us to supply the details again.

They seem to have the name spelt incorrectly, and the postcode incomplete, on the email and the PDF, but are correct on the NtK and the Appeals letter.

Shall we email another copy of the Appeals letter directly again?

https://ibb.co/NgnJFkWf

Thank you, this is perfect.

Morning All,

Just a quick update. Received the below email on Wednesday from OPs. Not sure if another email reply is needed?


Good afternoon,

Thankyou for your email,

We can confirm we have received your email, but in order to process an appeal we require the full legal name of the driver.

We have put the charge on hold for a further 5 days.
 
Kind regards,

XXXXX

Admin Team

(One Parking Solutions)

 

The above does make the point but I'd be a bit more forceful and explain to them the consequences of their unreasonable behaviour:

Subject: Parking Charge reference – [REFERENCE]

Dear Sirs,

Your emails dated 20 and 26 November 2025 are noted.

It is disappointing, if not surprising, that after two clear responses your organisation still appears unable to grasp the basics of keeper liability and appeals handling. For the avoidance of doubt:

You do not require the details of the driver in order to process my appeal. The Private Parking Single Code of Practice (PPSCoP) states clearly in clause 8 that:

“The parking operator is only required to deal with an appeal from the subject of the parking charge”.

As you have addressed the notice to me and claimed it is a “Notice to Keeper”, I am the subject of the parking charge and accordingly you are required to respond to my appeal, submitted in my capacity as the Keeper.

I will not be providing details of the driver. I am not liable to pay this parking charge. Cancel the charge, or reject my appeal.

Your repeated insistence on driver details as a pre-condition to even considering an appeal is wholly misconceived, contrary to the PPSCoP, and looks like nothing more than a crude attempt to manufacture driver liability where none exists in law. That is not how legitimate businesses behave; it is the hallmark of the predatory, clampers-in-all-but-name end of this industry.

For the avoidance of doubt, this practice – of refusing to process a keeper appeal unless and until the driver is identified – will be reported to the Competition and Markets Authority (CMA) as a potentially unfair commercial practice under the Digital Markets, Competition and Consumers Act 2024 (DMCC). If the CMA forms the view that this behaviour constitutes a prohibited practice, you run the risk of a CMA sanction which could prove extremely financially painful for your company.

This is now very simple:

1. You process my appeal as keeper, in accordance with your trade body rules and the PPSCoP; and
2. You either cancel the charge, or you issue a formal rejection.

Any further template emails demanding the driver’s identity, or purporting to “hold” the charge while you ignore your obligations, will simply be retained as evidence of your conduct for any future complaint to the DVLA, your ATA, the CMA and my MP, and for production to the court should you be unwise enough to litigate.

Yours faithfully,

[NAME]
Registered Keeper

     Thank you both DWMB2 and b789  eloquently done.

b789's has been emailed to OPS this morning as a PDF.

Wizard wands at the ready for next weeks duel

Just amended the PDF letters to include title and name and attached both again to email reply.

Hopefully this gets them to move things along.