Free Traffic Legal Advice

Hey everyone,

First of all, I just discovered this forum and want to thank you all for the amazing advice and help you provide. If theres anywhere I could donate to keep the forum alive, I will definitely do so!


I have created a timeline of the drivers situation, with as many relevant details and attachments.

All attachments are uploaded to imgur, as specified in the guidelines, specifically to this link:
https://imgur.com/a/8nPvLsJ


 The story in 1 sentence: The driver got a fine, attempted to pay but it was reversed and the driver didnt notice, and now its at the debt collection phase. There is proof from the bank.



Context:


[29.07.2024] Parked in George Hotel @ Hayfield – they have a private parking on the premise. The Driver bought a drink inside and apparently the driver needed to write their vehicle number on the iPad. They didn’t notice it as they arrived from the outside entrance. The driver Stayed for 36 minutes and left.


[05.08.2024] The Driver got a parking charge notice, from One Parking Solution
Image:


[12.08.2024] Tried to submit an appeal. Attached an image of the drivers appeal (text only). The Driver is aware this appeal was probably a wrong move in terms of the approach, but the driver was not aware of these amazing forums.


[15.08.2024] The appeal was denied. Attached an image of the appeal decisions.


[23.08.2024] The driver had decided to give up and tried to pay. At this point, the driver attempted a charge (as evidenced by the bank), but the payment was reversed by the Merchant. There is a proof from the bank regarding this incident. Proof is in imgur (https://imgur.com/a/8nPvLsJ)


The driver has not seen the fact the charge was denied. The drier continued with their life, until they got a notice from ZZPS. Its only then when they realized the charge didn’t go through, and the driver then obtained the proof from the bank, showing that they did attempt to pay in 23.08.2024. ZZPS letter attached.


[October 2024] ZZPS are not answering emails, and are refusing to allow the driver to pay the original amount. They have now given the driver 7 days to reply (of which 6 have passed) before "they proceed matters".


Few more bits of context:

-   In the communication to ZZPS and to One Parking Solution, the driver indirectly has indicated that they were the driver, something that may be considered a mistake given the advise the driver has seen in the forums here.

-   The driver tried to contact ZZPS multiple times however they ignored communication repetitively, the driver has proof of that.

-   One Parking Solution, and the bar, claim there were several signs pointing at the requirement to write the vehicle with the iPad. The driver gave up the appeal route and wanted to pay the fine, but only latyer on noticed it was declined/didn’t go through/the merchant has reversed it. There’s proof from the bank as evidenced here.


ZZPS currently threaten to ‘progress with matters’ unless the driver pay £170.


What would be your advice in this instance, how would the driver move forward?

Damn it. I knew the driver made a lot of mistakes. Hopefully this can be rectified.

The driver tried calling the hotel to have the PCN cancelled/contested however they didn't care at all. They said the parking is owned by One Parking Solutions and they can't assist.

"Why did you simply capitulate and admit liability by trying to pay?" - For the sake of £60 (early payment), I didn't think it was worth fighting it and to be fair, if they did have the signs, then the driver felt like it was justified. The driver now understand this was a mistake. I do have the proof that I had attempted to pay. Would this be useful if this progressed to court, showing my intention?

I'll refrain from answering to ZZPS.

Is there any point in reaching out to one parking solution to ask to pay the original fine amount? or at this point I should be just waiting?

Thank you for the help so far, appreciate it!

P.S
I have an image of me reaching out to the hotel over email asking for information (as advised after speaking to them over the phone) and they have ignored me. Not sure if this is any helpful. Attached an image.

[ Guests cannot view attachments ]

Thank you for that. It makes a lot of sense.

Paying £170 to those scammers is not something the driver is willing to do, due to their financial situation and also, they dont like paying scammers!

3 questions off the back of it:

So next steps from now, is to put negative trustpilot reviews on the property (e.g George Hotel)? or you referred to OPS, and in parallel, to wait for *their* next action?

And, when you say "a formal complaint to the home" - would you mind explaining a bit on that?

Would pursuing this to county court claim have any premanent negative impact on the drivers credit score? or not necessarily?

Apologies if the questions may come across as dumb, the driver has never received a fine, or filed any complaint in the UK against any body.

Would pursuing this to county court claim have any premanent negative impact on the drivers credit score? or not necessarily?

Even if you were to lose in court, if you paid up promptly following such a loss, the county court judgement would be removed from the public record and would not impact your credit rating. For that to happen you would have to lose in court and then not pay.

Quote from: WhySoDifficult on October 29, 2024, 12:57:57 pm

Would pursuing this to county court claim have any premanent negative impact on the drivers credit score? or not necessarily?

Even if you were to lose in court, if you paid up promptly following such a loss, the county court judgement would be removed from the public record and would not impact your credit rating. For that to happen you would have to lose in court and then not pay.

Makes total sense, thank you for reassuring the driver. It is appreciated!

@WhySoDifficult, please post questions on your thread. I do not answer questions by PM.

Quote from: WhySoDifficult on January 04, 2025, 07:20:29 pm

Hey there! Happy New Year..

Thanks for the above

After a few pestering emails and physical mails from ZZPs, I "finally" got a letter from Moorside Legal.

Here's the letter:



You mentioned I should be in touch when a legal firm will send out a letter.

What would be your advice be given the letter I had received?

What you have shown, is not an LoC. It is Moorside Legal acting as a debt collector.

An LoC will state as much on it and it will give you 30 days to pay, not 14. As advised, ignore this letter.

Thank you for the note - will continue to ignore them.

Also, apologies about the DM. Will post again if/when I get the LoC letter. Will ignore Moorside. Thank you and have a great weekend.