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No reply from NCP and now getting solicitor letters
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Hi,

I received a PCN from NCP in June and didn't appeal it within the 30 day period. I emailed them saying that I had COVID and was unable to access my computer. They have accepted emails like this previously however with this one they would not reply or acknowldge.

The PCN was not valid as it wasnt sent within the 14 day period.

I have now had a few letters from debt recovery - which I ignored and sent further emails to NCP asking them to cancel.

I have sent about 4-5 emails until now. They have only replied once stating that the PCN has been transferred to the debt collectors and now not their issue

My most recent letter has been from Moorside threatening CCJ if I dont pay. I emailed NCP and they again said


As your parking charge notice has now been transferred to Moorside – Pre Legal Action all further correspondence regarding this notice will need to be sent to them directly as NCP cannot accept appeals or payments regarding this notice. Please contact them directly.



How can I get NCP to cancel this. I thought I shouldnt be talking to solictiors etc at all and only go through the actual parking company

Thanks

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Re: No reply from NCP and now getting solicitor letters
« Reply #1 on: »
Quote
The PCN was not valid as it wasnt sent within the 14 day period.
For clarity, this isn't quite accurate. If they do not deliver a notice within the relevant period of 14 days, they cannot use the provisions of Schedule 4 of the Protection of Freedoms Act to recover the unpaid charges from you as the keeper, but this does not mean the PCN is invalid. They may have a valid claim against the driver, albeit no way to recover from him if they don't know who he is.

To help us help you, please read the following thread and provide as much of the information it asks for that you are able to provide - READ THIS FIRST - Private Parking Charges Forum guide

It would also be useful to see your email correspondence with NCP.

Is the letter from Moorside a Letter of Claim?

Re: No reply from NCP and now getting solicitor letters
« Reply #2 on: »
This was the email I sent them
Quote
You have failed to comply with the requirements of Schedule 4 of The Protection Of Freedoms Act 2012 namely, but not limited to, failing to deliver the notice within the relevant period of 14 days as prescribed by section 9 (4) of the Act. You cannot, therefore, transfer liability for the alleged charge from the driver at the time to me, the keeper.



There is no legal requirement to name the driver at the time and I will not be doing so.


Any further communication with me on this matter, apart from confirmation of no further action and my details being removed from your records, will be considered vexatious and harassment. This includes communication from any Debt Collection companies you care to instruct.


I've just had a look through my emails and they did respond but I must have missed it. It asks to go through POPLA but this was back in May. Is this possible or too late? Also, I sent them another 5 or 6 emails after this time asking for a resolution but they never said that they had already sent me an email regarding that.

https://imgur.com/a/zmqSWPg


Re: No reply from NCP and now getting solicitor letters
« Reply #3 on: »
A copy of the original parking charge notice would be useful.

If they sent you a POPLA code but you missed it, it's too late to appeal to POPLA now. The ball is essentially in NCP's court, and it's a case of waiting to see if they decide to issue a court claim or not.

Re: No reply from NCP and now getting solicitor letters
« Reply #4 on: »
Show us the original Notice to Keeper (NtK).

What was the date of the alleged contravention and what is the issue date of the NtK? Only those two dates will determine whether the NtK was delivered (given) within the relevant period. The actual date it was received has no relevance whatsoever, unless it can be evidenced (unlikely).

As stated above, you are beyond any appeal stage. It's a pity that you didn't try POPLA if the NtK failed to comply with PoFA.

Ignore Moorside Legal. They are acting as debt collectors. All debt collectors can be safely ignored as they have no power to do anything. They are a third party to any contract allegedly breached by the driver. Ignore, ignore, ignore.

We really don't need to see any debt collection letters.

What you now have to do is wait and see if/when NCP decide to take you to court over the alleged debt. If/when you receive a Letter of Claim (LoC) then come back and show us. You will know it is a real LoC and not a fake one from a debt collector, if it gives you 30 days to pay. All debt collectors will usually only give you 14 days.

A real LoC has to follow the Pre Action Protocols (PAP) and you can check ay letter against paragraph 3 of this document:

Pre-Action Protocols for Debt Claims
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: No reply from NCP and now getting solicitor letters
« Reply #5 on: »
Yeah I cant seem to find the original letter. Can i request the letter to be resent?

Re: No reply from NCP and now getting solicitor letters
« Reply #6 on: »
You could but it is not advised. If/when a claim is issued, you will have a better defence if you cannot fully respond to the woefully inadequate Particulars of Claim (PoC). If you really need a copy, you can SAR the after a claim is issued.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: No reply from NCP and now getting solicitor letters
« Reply #7 on: »
Received claim today dated 30/1 ------ https://imgur.com/a/xs20HwG

I will acknowledge the claim with MCOL on the 5th day

I will be using this template as well https://forums.moneysavingexpert.com/discussion/6108153/suggested-template-defence-to-adapt-for-all-parking-charge-cases-where-they-add-false-admin-costs/p1

What else can I add?

also i should say that I have had a few PCNs from NCP over the last year which all have been cancelled but I'm not sure if this can be used against me? (around 30-40 in the past year..  :-X )

Thanks

Re: No reply from NCP and now getting solicitor letters
« Reply #8 on: »
There is no need to delay submitting the Acknowledgement of Service (AoS). With an issue date of 30th January, you have until Tuesday 18th February to submit the AoS.

Just follow the instructions in this linked PDF file to submit the AoS:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

Once you have submitted the AoS, you then have until 4pm on Tuesday 4th March to submit the defence.

Here is the defence and link to the draft order and relevant transcripts that go with it. You only need to edit your name and the claim number. You sign the defence by typing your full name for the signature and date it. There is nothing to edit in the draft order.

When you're ready you send all the documents as PDF attachments in an email to claimresponses.cnbc@justice.gov.uk and CC in yourself. The claim number must be in the email subject field and in the body of the email just put: "Please find attached the defence and draft order in the matter of National Car Parks Ltd v [your full name] Claim no.: [claim number]."

Quote
IN THE COUNTY COURT
Claim No: [Claim Number]

BETWEEN:

National Car Parks Ltd

Claimant

- and -

[Defendant's Full Name]


Defendant



DEFENCE

1. The Defendant denies the claim in its entirety. The Defendant asserts that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not adequately disclose any comprehensible cause of action.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not comply with CPR 16.4(1)(a).

3. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with CPR PD 16(7.5);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not adequately set out the reason (or reasons) why the claimant asserts the defendant has breached the contract (or contracts)

(d) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(e) The PoC do not state precisely how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges;

(f) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(g) The PoC do not provide clarity on whether the Defendant is sued as the driver or the keeper of the vehicle, as the claimant cannot plead alternative causes of action without specificity.

4. The Defendant cites the cases of CEL v Chan 2023 [E7GM9W44] and CPMS v Akande 2024 [K0DP5J30], which are persuasive appellate decisions. In these cases, claims were struck out due to identical failures to comply with CPR 16.4(1)(a). Transcripts of these decisions are attached to this Defence.

5. The Defendant also attaches to this defence a copy of a draft order previously issued by a district judge at another court in a similar case. In that case, the court struck out the claim of its own initiative after determining that the Particulars of Claim failed to comply with CPR 16.4(1)(a). The judge noted that the claimant had failed to:

(i) Set out the exact wording of the clause (or clauses) of the terms and conditions relied upon;

(ii) Failed to explain the reasons why the defendant was allegedly in breach of contract;

(iii) Provide separate, detailed Particulars of Claim as permitted under CPR PD 7C.5.2(2).

(iv) The court further observed that, given the modest sum claimed, requiring further case management steps would be disproportionate and contrary to the overriding objective. Accordingly, the judge struck out the claim outright rather than permitting an amendment.

6. The Defendant submits that the same reasoning applies in this case and invites the court to adopt a similar approach by striking out the claim for the Claimant’s failure to comply with CPR 16.4(1)(a).

Statement of truth

I believe that the facts stated in this Defence are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.

Signed:


Date:

Draft Order for the defence

CEL v Chan Transcript

CPMS v Akande Transcript
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: No reply from NCP and now getting solicitor letters
« Reply #9 on: »
Thanks! Will now complete the N180 and email it addressed to both dq.cnbc@justice.gov.uk and Help@moorsidelegal.co.uk
 and CCd myself.

After this, wait for mediator hearing?


Re: No reply from NCP and now getting solicitor letters
« Reply #10 on: »
Yes... but it's not a 'hearing'. It's not part of the judicial process and there is no judge involved. It is merely a phone call through a mediator who is not even legally trained. Everything in a mediation call is confidential and has no bearing whatsoever on anything going forward if agreement is not reached.

It is a waste of time in these types of cases and as long as you simply offer £0, it is over in minutes. Your only obligation is to "attend" the call.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: No reply from NCP and now getting solicitor letters
« Reply #11 on: »
With the mediation stage (i have it tomorrow)

how muhc detail do i need give about my defence? Or will it be more of a 2 minute phone call and I just need to say I will not pay anyhting?

Re: No reply from NCP and now getting solicitor letters
« Reply #12 on: »
Nothing about your defence, if anyone asks then tell them off and tell them to read the defence already submitted. This is not about your defence, simply seeking to settle, and if you are not going to settle you say so and be done with it. Tick in the box for the process.

Re: No reply from NCP and now getting solicitor letters
« Reply #13 on: »
Hi all,
Please see my witness statement below. Any changes needed?

[size=150]Statement of Evidence of xx[/size]
IN THE COUNTY COURT
Claim No: xx
BETWEEN:
National Car Parks Ltd (Claimant)
-and-
xx (Defendant)

[size=120]WITNESS STATEMENT OF xx[/size]
I, xx, will say as follows:

I am the Defendant in these proceedings. I make this statement in support of my defence against the claim brought by National Car Parks Ltd ("the Claimant") and in compliance with the court's order dated [Insert Date of Court Order, e.g., "first available date after 24th July 2025"].

I deny the claim in its entirety and assert that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not adequately disclose any comprehensible cause of action.

The Particulars of Claim ("PoC") served by the Claimant lack precise detail in respect of the factual and legal allegations made against me, such that the PoC do not comply with CPR 16.4(1)(a).

I am unable to properly plead to the PoC because:

  • The contract referred to in the PoC is not detailed or attached in accordance with CPR PD 16(7.5).
  • The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on.
  • The PoC do not adequately set out the reason (or reasons) why the Claimant asserts I have breached the contract (or contracts).
  • The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred, and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred.
  • The PoC do not state precisely how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges.
  • The PoC do not state what proportion of the claim is the parking charge and what proportion is damages.
  • The PoC do not provide clarity on whether I am being sued as the driver or the keeper of the vehicle, as the Claimant cannot plead alternative causes of action without specificity.

The deficiencies in the Claimant's PoC are not merely technical. As highlighted by Her Honour Judge Evans in CPMS v Akande [2024] K0DP5J30, a defendant "cannot possibly plead his Defence because he does not know what the contractual term is said to be that he has breached and he does not know how he is said to have breached it". The PoC in this case suffers from these exact fundamental flaws.

I further rely on the persuasive appellate decisions in CEL v Chan [2023] E7GM9W44 and CPMS v Akande [2024] K0DP5J30, where claims were struck out due to identical failures to comply with CPR 16.4(1)(a). Transcripts of these decisions are attached as Exhibit N.B.1 (CEL v Chan) and Exhibit N.B.2 (CPMS v Akande).

In CEL v Chan, Judge Murch held that the particulars of claim must set out the conduct relied upon as amounting to a breach of contract, stating, "The conduct amounting to the breach was not set out". The judge further noted that if the Money Claims Online (MCOL) system's character limit is insufficient, it is open to the claimant to file and serve separate, detailed particulars of claim. The Claimant in my case has similarly failed to set out the specific conduct alleged to be a breach.

Similarly, in CPMS v Akande, it was explicitly stated that the PoC must contain a concise statement of the facts relied upon, and that the nature of the breach, not just a simple assertion, is fundamental to a claim of this nature. The court dismissed the appeal, affirming that the PoC were "wholly inadequate" because they did not specify the breach.

I also attach a copy of a draft order previously issued by a District Judge at another court in a similar case where the claim was struck out of the court's own initiative due to the Particulars of Claim failing to comply with CPR 16.4(1)(a). This draft order is attached as Exhibit N.B.3. The judge in that case noted the claimant's failure to:

  • Set out the exact wording of the clause (or clauses) of the terms and conditions relied upon;
  • Explain the reasons why the defendant was allegedly in breach of contract;
  • Provide separate, detailed Particulars of Claim as permitted under CPR PD 7C.5.2(2). The court further observed that, given the modest sum claimed, requiring further case management steps would be disproportionate and contrary to the overriding objective, leading to the outright striking out of the claim.

I submit that the same reasoning applies in this case. The Claimant's PoC suffers from the identical, fundamental failures identified in the appellate decisions and the attached draft order. To permit further case management steps would be disproportionate and contrary to the overriding objective of the Civil Procedure Rules.
Therefore, I invite the court to adopt a similar approach by striking out the claim for the Claimant's failure to comply with CPR 16.4(1)(a).

[size=120]Statement of Truth[/size]

I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.
Signed: xx
Date:

Re: No reply from NCP and now getting solicitor letters
« Reply #14 on: »
What is your WS deadline? Have you received a copy of the claimants WS yet? You do not submit a WS before the you have seen the claimants WS, if at all possible, even at the cost of submitting yours late!

Why are you simply re editing the defence into the first person? That is not how a WS works.

As this is a very poorly pleaded claim issued by the utter incompetents at Moorside Legal, I doubt that you will even need a WS as this is highly likely to be struck out or discontinued anyway.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain