Free Traffic Legal Advice

If it helps others in the future I personally think it’s worth putting the point across as suggested by b789.

Thanks. Users are within their rights to simply kick back and say 'job done' when their parking charge is cancelled, but if they are able to take further actions that may potentially benefit others in the future, it's admirable of them to do so, and much appreciated by us.

While composing the email I remember checking on ADR website and realised POPLA is not one of their approved ADR bodies.

I have received a dead end response from ADR as below.


Thank you for your email regarding POPLA.
 
The Chartered Trading Standards Institute (CTSI) is the government-appointed Competent Authority for approving and overseeing approved Alternative Dispute Resolution (ADR) bodies in the unregulated sectors, under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. We act as the Competent Authority on behalf of the Secretary of State.
 
Unfortunately, POPLA is not one of our approved ADR bodies.
 
In order to escalate your complaint further, kindly contact: complaints@popla.co.uk
 
You could also complain to the British Parking Association: https://www.britishparking.co.uk/Contact-Us-Public.
 
We apologise that we cannot be of any further help, but we hope the information we have supplied to you is useful.
 
Kind regards,
 
Jane Kareem-Tony
ACS & ADR Coordinator
 
Email: Janek@tsi.org.uk
Web: www.tradingstandards.uk

Maybe BPA can help ? But it does clearly state on their website “information for POPLA appeals” rather than complaints. What do you guys think?

Shocking how incompetent these organisations really are.

So that’s it then Popla is basically untouchable for now it seems?

See what I can do and I will let you know.

Well thank you all for your help and time once again.

B789 I hope your enjoy your away.