URGENT HELP NEEDED, PLEASE!
Have just returned home after many days away (taking care of a relative), to find a Court letter dated 9/9/25. Since the 14 day deadline is close, I assume AoS needs to be sent out soonest? I would be grateful for clarification of the cut-off dates, and how to send off the AoS with correct details, please.
This is all due to a Parking Charge notice issued to me as Registered Keeper by Group Nexus(GN), because Driver of vehicle overstayed at a Motorway services car park on 11/12/2024. Driver stopped at Leigh Delamere services due to an attack of Migraine coming on, and needing to take medication to prevent it getting worse. Since a long drive was ahead, and bouts of Migraine affected vision, the Driver decided it was best for safety reasons, to rest a while sitting in the car until the Migraine had passed, before continuing the journey.
Not expecting to stay long, the Driver had not paid attention to time of arrival, was wholly unaware that parking restrictions existed at this site, and was only focused on getting rid of the Migraine attack, to be able to resume the journey. After some time, when the Migraine had receded, Driver went in to use the facilities, purchased a coffee, and headed off.
Until informed of communication received from GN dated 23/01/25, Driver was not aware that free parking was restricted to 2 hours at this service station. (Said not seen any signs near where car had been parked).
GN had sent a Parking charge reminder dated 23/01/25 to me as Registered Keeper, in which they stated that documents dated 19/12/24 & 06/01/25 had also been previously issued. As I had not received those (Christmas time mail issues?), on 30/01/25 I wrote a short letter to GN about that.
Had no reply from GN, but thereafter, debt recovery letters from DcbL followed over next weeks.
As RK, on 03/3/25 I wrote to GN referring to my letter of 30/01/25 not getting a response, and (using advice given on this forum), requesting a copy of original parking charge notice since the burden of proof was on them.
Received very brief letter dated 03/04/25 from CP Plus stating "the time within which to appeal has now expired". I was not aware of this firm's connection to GN until this letter, but was unhappy that they were not following due process, and quite unconcerned that someone had been denied the appeal system.
Letter of Claim from DcbLegal dated 6/8/25 had arrived (again, while I was away), and I had very little time for the response (using advice from this forum's Moderators), which was emailed through on 4/9/25. The automatic reply stated that they "aim to respond to correspondence where required as soon as possible". Nothing thus far.
Now the letter from Courts needs managing, and with so little time to respond I'm in a panic, and desperately need your advice, please.
With grateful thanks in advance.
(PS: Will upload all earlier correspondence for your perusal later tonight).