Author Topic: Horizon Parking PCN, Tesco Clitheroe, double-dip  (Read 861 times)

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Horizon Parking PCN, Tesco Clitheroe, double-dip
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The driver entered the car park early morning (07:51 according to Horizon) and left around 08:00. They returned again around 15:30 and left several minutes later (thus also well over the required hour between visits). Tesco shopping receipts can confirm the approximate exit times.

This is obviously a double-dip, but additionally Horizon are probably not PoFA compliant - the latter hopefully an easier win.

Do the panel think that the "standard" PoFA response will get the ticket cancelled (to save arguing about orphan images and the like)?




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Re: Horizon Parking PCN, Tesco Clitheroe, double-dip
« Reply #1 on: »
It's a non-PoFA compliant NtK. So, no admitting who the driver was. An email complaint to the Tesco CEO, ken.murphy@uk.tesco.com is also likely to get it cancelled.

This worked last week with another Horizon/Tesco PCN:


This is an appeal by the registered keeper - No driver details will be given. Please do NOT try the usual trick of asking for driver details in order to get around the fact your NtK does not comply with PoFA. As there is no keeper liability, therefore, liability cannot flow from the driver to the keeper and so, is an automatic win at POPLA. Please cancel the notice or issue a POPLA code at which point you will auto withdraw.


However, as it is a double-dip, they have breached your GDPR and the BPA CoP section 22.2 and therefore breached the KADOE rules. You should also "complain" (not appeal) to Horion about these breaches. A complaint to the DVLA is also warranted.

Depending on how feisty and confident you are you could also turn the tables on Horizon if you are prepared to do the following:

Quote
Article 12 of the UK GDPR legally requires data controllers to store and process personal data accurately: clearly, any data controller issuing an invoice to you because it has wrongly recorded that you parked in breach of the alleged contract between you and the landowner (or, as in this case, an agent of the landowner) is processing your personal data unlawfully.

The precedents for claiming damages and compensation for such unlawful processing are the decisions of the Court of Appeal in Zeta Jones & Douglas v Hello! Magazine [2003] EWHC 786 and Halliday v Creation Consumer Finance Ltd (CCF) [2013] EWCA Civ 333, both being binding on all County Courts in England and Wales.  In the latter claim, Mr Halliday was awarded compensation of £750 at what the Court regarded was the lowest level of award, and although this was a claim under Section 13 of the Data Protection Act 1998, similar provisions - amended to take account of a decision by the EU Grand Chamber that the 1998 Act did not properly implement EU law into UK domestic legislation - replaced the old Section 13 provisions with Article 12 of the UK GDPR and Section 168 of the Data Protection Act 2018.

In short, you ought to give 21 days notice (the pre-action protocol only really requires 14 days but hey, you can be charitable!) to the data controller of your intention to seek (say) £300 nominal damages and compensation under Article 12 of the UK GDPR and Section 168 of the Data Protection Act 2018 for their unlawful processing of your personal data. Clearly mark your letter as a "Letter before County Court proceedings".

Anyone who is fairly confident can claim as a litigant-in-person in Part 27 proceedings in the County Court (commonly but wrongly described as "the Small Claims Court").  Each party is responsible for their own legal costs whether they win or lose and the claim for £300 can be issued online for a fee of £35 at moneyclaimonline.gov.uk which also gives useful advice if you want to have a look at what is involved.  Your claim will automatically be listed as being for a total of £335, i.e. the successful party gets their Court fees back.
« Last Edit: April 19, 2024, 02:09:14 pm by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Horizon Parking PCN, Tesco Clitheroe, double-dip
« Reply #2 on: »
b789, thanks for confirming that it is non-PoFA compliant - i'll use the standard text when i reply to them.

I wish that i had time to take it further, but at the moment i just want it out of the way. I am surprised that they have sent me a non-compliant letter, as other posts are suggesting that they are starting to "get it right" (although in my case, a double-dip should also get it cancelled if they get stroppy).

Re: Horizon Parking PCN, Tesco Clitheroe, double-dip
« Reply #3 on: »
Additionally you’ll note they claim the vehicle breached the conditions, this is legally tosh unless they’ve suddenly invented autonomous cars.
Only a driver can breach the conditions, and for a double dip it would have to be the same driver both times (the ‘no return can only apply to the driver’, so they would have to prove it was the same driver both times…..
There are motorists who have been scammed and those who are yet to be scammed!
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Re: Horizon Parking PCN, Tesco Clitheroe, double-dip
« Reply #4 on: »
Well a couple of hours ago i received a reply from Horizon Parking (after around 4 days)...

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Dear Appellant,
 
Parking Charge Notice: XYZZY-PLUGH
 
Thank you for your recent correspondence regarding the above Parking Charge Notice, which we have reviewed.
 
I can confirm the Parking Charge Notice has now been cancelled and no further action will be taken in this matter.
 
Please note that once the Parking Charge Notice is cancelled the contact details are removed from the Parking Charge Notice and will not be retained for any purpose or shared with third parties.  We are, however, required to retain images and appeal correspondence for a period of 2 years by DVLA and the BPA and are not therefore able to delete these from our system. You can review our privacy policy at https://horizonparking.co.uk/privacy-policy/ or you can request that a copy is sent to you in the post by contacting us at the address below, if you have any queries regarding your data.
 
Yours sincerely,
Horizon Parking

...so many thanks to b789 and The Rookie for their replies to this thread, and to the others around the forum who suggested various PoFA appeal wordings.

I must admit that i am surprised how quickly Horizon backed down, especially as they must have spent a few quid requesting my details from the DVLA plus the cost of postage and printing. Gotta give them credit for not trying to drag things out!

Time for a celebratory beer ;)

Re: Horizon Parking PCN, Tesco Clitheroe, double-dip
« Reply #5 on: »
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they must have spent a few quid requesting my details from the DVLA
It used to be £2, I assume it still is!

Good result - they usually cancel quickly when they're not onto a winner. Although a recent PCN we've seen suggests they are now complying with PoFA in some other cases, so one to be mindful of in future!