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Driver stopped in Tesco Hatfield car park from 16:58 to 17:32 on Sunday 27th April to pick up their child from friends after a weekend away. They did not expect a PCN for a stay of 34 minutes on a late Sunday afternoon and just saw the usual 2 hour stay signs. Since this car park is some distance away I can't provide images of the signs.

Due to unavoidable reasons I am only just posting this - Horizon has given until 29th May to pay at a reduced rate - so would like to thank anyone responding within that time !

If you correct your post so that the driver is not identified, then this PCN does not comply with PoFA 2012 (it wrongly states that it does) to hold the known keeper liable for the actions of the unknown driver.
Amongst other things, it can not have been delivered to the registered keeper within 14 days.

Your post is like shooting yourself in the foot.

I suggest you read and act on https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/

Thanks - edited - now had some food and realised exactly what was amiss !

Horizon has also breached the PPSCoP section 8.1.1(d) which means they are in breach of their KADOE contract with the DVLA and are using your Keeper data unlawfully.

Here’s how to make a DVLA complaint:


The DVLA is required to record, investigate and respond to every complaint about a private parking company. If everyone who encounters a breach took the time to submit a complaint, we might finally see the DVLA take meaningful action—whether that means curtailing or removing KADOE access altogether.

For the text part of the complaint the webform could use the following:

I am submitting a formal complaint against Horizon Parking Ltd, a BPA Approved Operator with DVLA KADOE access, for breaching the BPA/IPC Private Parking Single Code of Practice (PPSCoP) after obtaining my personal data.

While the Operator may have had reasonable cause at the time of their KADOE request, their subsequent misuse of my data—through conduct that contravenes the PPSCoP—renders that use unlawful. The PPSCoP forms an integral part of the DVLA’s governance framework for data access by private parking firms. Continued access is conditional on compliance.

The DVLA, as data controller, is obliged under UK GDPR and the Data Protection Act 2018 to investigate and take enforcement action when data is misused following release. This complaint is not about whether the data was obtained lawfully at the outset, but whether its subsequent use breached the terms under which it was provided.

I have prepared a supporting statement setting out the nature of the breach and the Operator’s actions, and I request a full investigation into this matter. I have attached the supporting document.

Please acknowledge receipt and confirm the reference number for this complaint.

Then you could upload the following as a PDF file for the formal complaint itself:

SUPPORTING STATEMENT

Complaint to DVLA – Breach of KADOE Contract and PPSCoP

Operator name: Horizon Parking Ltd 
Date of PCN issue: 16/05/2025 
Vehicle registration: [INSERT VRM]

I am submitting this complaint to report a misuse of my personal data by Horizon Parking Ltd, who obtained my keeper details from the DVLA under the KADOE (Keeper At Date Of Event) contract.

Although Horizon may have had reasonable cause to request my data initially, their subsequent use of that data has become unlawful. This is because they have acted in breach of the BPA/IPC Private Parking Single Code of Practice (PPSCoP), which is a mandatory requirement for access to DVLA keeper data.

Under Schedule 4 of the Protection of Freedoms Act 2012 (PoFA), a Notice to Keeper (NtK) must be delivered within 14 days of the parking event if the parking operator intends to transfer liability from the driver to the registered keeper.

In this case:

• Date of alleged parking event: 27/04/2025 
• Date of issue on NtK: 16/05/2025 
• Date of presumed service (per PoFA 9(6)): 20/05/2025 
• Days elapsed: 23

Despite failing to deliver the NtK within the required 14-day period, Horizon Parking’s notice falsely claimed that the keeper was liable under PoFA. This is a clear and material breach of Section 8.1.1(d) of the Private Parking Single Code of Practice, which states:

“The parking operator must not serve a notice which in its design and/or language: state the keeper is liable under the Protection of Freedoms Act 2012 where they cannot be held liable.”

By doing so, Horizon misrepresented the legal position, misused my data, and pursued a charge under a legal provision that no longer applied. The KADOE contract permits the use of keeper data only for the legitimate purpose of enforcing a parking charge in accordance with the Code of Practice. Once Horizon breached the Code, that lawful basis no longer existed.

These are not minor or technical breaches. They show a clear disregard for the rules that govern how DVLA data must be used, and undermine the lawful basis for pursuing a parking charge. I ask the DVLA to investigate this misuse of my data and take appropriate enforcement action.

This may include:

• Confirming that a breach has occurred 
• Taking enforcement action against the operator 
• Suspending or terminating their KADOE access if warranted

I have attached the relevant PCN and correspondence to support this complaint. Please confirm receipt and provide a reference number. I am happy to supply further information if required.

Name: [INSERT YOUR NAME]
Date: [INSERT DATE]

Success ! Many thanks to DWMB2 and B789 for their assistance. Horizon have now cancelled the PCN. I will update on DVLA once they have concluded their enquiry.

*****

Parking Charge Reference    [Redacted]
Vehicle Registration Number      [Redacted]
Breach of Terms and Conditions   Exceeded Maximum Stay Period
Date and Time of Breach   27th April 202527th April 202505:32 PM
Location Name    Oldings Corner Retail Park/Tesco Hatfield
Date of this Correspondence    4th June 2025
 
Dear Appellant,
 

Parking Charge:[Redacted]

 

Thank you for your recent correspondence regarding the above Parking Charge , which we have reviewed.

 

I can confirm the Parking Charge has now been cancelled and no further action will be taken in this matter.

 

Please note that once the Parking Charge is cancelled the contact details are removed from the Parking Charge and will not be retained for any purpose or shared with third parties.  We are, however, required to retain images and appeal correspondence for a period of 2 years by DVLA and 3 years by the BPA and are not therefore able to delete these from our system. You can review our privacy policy at or you can request that a copy is sent to you in the post by contacting us at the address below, if you have any queries regarding your data.

 

Yours sincerely,

Horizon Parking