3. GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #15 on: »
How should I appeal to the IAS? What do I include in it and what do I say?
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #16 on: »
I’m not sure how to appeal to the IAS. If you could let me know how to frame the appeal, as I don’t want it to get rejected, please.
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #17 on: »
Quote from: Shadow_77 on January 30, 2026, 09:55:54 am
I don’t want it to get rejected, please.
There's a very fair chance it will, regardless of merit. The IAS is a kangaroo court.

We can't always write full drafts for people, but if you draft something up we can offer feedback. I'd frame it clearly and include photos. Your appeal would seem to be on fairly simple lines:
  • Your vehicle did not park - it was there for a few seconds whilst performing a 3 point turn (or similar)
  • The images on the PCN show an entirely different car. Your car is a BMW [MODEL] whilst the one pictured is a Nissan Note
You could perhaps demonstrate the second point by comparing the photo on the PCN with a photo taken from a similar angle of your vehicle, to show it is obviously different. You could also highlight the Nissan badge.

It's hard to make out the VRM of the Nissan in the pictures, but it seems to start with an 'M'. If yours doesn't, highlight this too. The goal is essentially to make it as blindingly obvious as possible that they've got the wrong vehicle.
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #18 on: »
GXS seem to have catastrophically failed to perform their required due diligence and issued a charge to the keeper of the wrong vehicle.
They've now maintained their position even after their error was pointed out to them.
Doesn't that constitute a thumping GDPR failure?
What would be the chances for a counterclaim of £500-750 or thereabouts?
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #19 on: »
Quote from: Fluffykins on January 30, 2026, 10:58:15 am
What would be the chances for a counterclaim of £500-750 or thereabouts?
They'd have to issue a claim first for a counterclaim. A standalone claim could be pursued. But I would agree that it would appear to constitute a misuse of personal data.
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  3. GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location