That's the document. As stated, it is not POFA compliant and therefore they cannot transfer liability from the unknown driver to the Keeper.
Let the try and sue the Keeper. It their money that they're wasting.
Interesting that in their evidence the state:
5. A series of images were taken showing the location of the vehicle in relation to the signs on site and are now supplied as photographic evidence. The photographic evidence shows the vehicle parked adjacent to signage making the Terms and Conditions clear.
6. The Patrol Officer (PO) observed the vehicle parked in situ. When digitally recording the contravention the PO made the following written statement: "contra 34:- vehicle parked in a customer only car park and viewed the driver and an old lady leaving the site towards VW garage"
7. Contravention photographs supplied, which are time and date stamped, confirm the parked position of the appellant's vehicle within the site.
the phrase in point 6 —
"viewed the driver and an old lady leaving the site towards VW garage" —
could reasonably be interpreted as inappropriate or offensive, particularly in a formal or quasi-legal context.
Referring to someone as “an old lady” is:
• Informal and subjective: It lacks professional or neutral tone.
• Potentially discriminatory: It may be seen as ageist or patronising, especially in the context of a parking enforcement action.
• Unnecessary for the allegation: The age of the person is irrelevant to the alleged contravention.
In correspondence it would be fair and reasonable to raise this as an example of unprofessional and potentially prejudicial language by the operator. You could state that:
“The PO’s description referring to the ‘old lady’ is wholly unprofessional, irrelevant to the alleged facts, and indicative of bias. It is inappropriate to include subjective or pejorative characterisations in a formal evidence submission.”
If you've not yet sent the response to the loC, you could add a paragraph near the end with:
Finally, I note that the written observation recorded by your client’s patrol officer includes the phrase “an old lady leaving the site.” This language is unprofessional, subjective, and entirely irrelevant to the alleged contravention. It is wholly inappropriate in formal proceedings and indicative of a lack of impartiality in your client’s evidence. Should this matter proceed to court, I reserve the right to challenge the credibility and propriety of such testimony.