Author Topic: Euro Parking Services - Unpaid Parking Charges Notice - Passed to Empira  (Read 2568 times)

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STOP overthinking this. Just send the DRN to the DPO. Nothing adverse other than the possibility of you getting a CCJ by default is going to happen.

Sending a DRN affects nothing else.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

STOP overthinking this. Just send the DRN to the DPO. Nothing adverse other than the possibility of you getting a CCJ by default is going to happen.

Sending a DRN affects nothing else.

OK cheers

STOP overthinking this. Just send the DRN to the DPO. Nothing adverse other than the possibility of you getting a CCJ by default is going to happen.

Sending a DRN affects nothing else.

Hi,

1. Sent the DRN  but heard nothing back.
2. Got a replacement logbook and updated the address
3. Received a Solicitors letter as linked below :/ (Letter dated 24 April 2025 well after I sent the DRN?)

Not sure what to do now. Should I Write to the solicitors or EPS to chase up the DRN?

Also, reading back over the thread to remind myself of the details, I stupidly forgot to raise the complaint with EPS. (Is it still worth doing?)

Solicitor Letter
« Last Edit: May 04, 2025, 11:45:04 am by DontStandForNonsense »

What date did you send the DRN and how did you send it? If by post, did you get a free proof of posting certificate from the post office? If by email, did you CC in yourself?

What "complaint" did you fail to send to EPS? Are you saying you failed to request a copy of the original NtK?

You now have a Letter of Claim (LoC) which means that you are going to receive an N1SDT Claim Form from the CNBC in the post after 30 days from. the date of the LoC.

If you doubt follow the advice and then come asking for further advice, why do you expect us to help you?

For now, you respond to the LoC with the following:

Quote
Dear Sirs,

Your Letter Before Claim dated 24th April 2025 contains insufficient detail of the claim and fails to provide copies of evidence your client places reliance upon and thus is in complete contravention of the Pre-Action Protocol for Debt Claims.

I am the registered keeper of the vehicle. I am not obliged to identify the driver and I decline to do so. As there is no legal presumption that the keeper of a vehicle was its driver on any particular occasion, your client cannot pursue me as driver as per VCS v Edward (20230) [H0KF6C9C].

I will defend any claim vigorously and seek costs in relation to your client’s unreasonable and vexatious conduct under Part 27.14(2)(g)

As your letter lacks specificity and breaches the requirements of the Pre-Action Protocol for Debt Claims (paragraphs 3.1(a)-(d), 5.1 and 5.2) as well as the Practice Direction - Pre-Action Conduct (paragraphs 6(a) and 6(c)), you must treat this letter as a formal request for all of the documents/information that the protocol now requires your client to provide. Your client must not issue proceedings without complying with that protocol.

As solicitors you must surely be familiar with the requirements of both the Practice Direction and the Pre-Action Protocol for debt claims and your client, as a serial litigator of debt claims, should likewise be aware of them. As you (and your client) must know, the Practice Direction and Protocol bind all potential litigants, whatever the size or type of the claim. Its express purpose is to assist parties in understanding the claim and their respective positions in relation to it, to enable parties to take stock of their positions and to negotiate a settlement, or at least narrow the issues, without incurring the costs of court proceedings or using up valuable court time. It is embarrassing that a firm of Solicitors are sending a consumer a vague and un-evidenced 'Letter Before Claim' in complete ignorance of the pre-existing Practice Direction and the Pre-Action Protocol.

I confirm that, once I am in receipt of a Letter Before Claim that complies with the requirements of para 3.1 (a) of the Pre-Action Protocol, I shall then seek advice and submit a formal response within 30 days, as required by the Protocol. Thus, I require your client to comply with its obligations by sending me the following information/documents:

1. An explanation of the cause of action
2. whether they are pursuing me as driver or keeper
3. whether they are relying on the provisions of Schedule 4 of POFA 2012
4. what the details of the claim are; for how long it is claimed the vehicle was parked, how the monies being claimed arose and have been calculated
5. Is the claim for a contractual breach? If so, what is the date of the agreement? The names of the parties to it and provide to me a copy of that contract.
6. If the claim is for a contractual breach, photographs showing the vehicle was parked in contravention of said contract.
7. Is the claim for trespass? If so, provide details.
8. Provide me a copy of the contract with the landowner under which they assert authority to bring the claim, as required by the BPA/IPC Private Parking Single Code of Practice (PPSCoP).
9. a plan showing where any signs were displayed
10. Photographs of the signs displayed (size of sign, size of font, height at which displayed) at the time of any alleged contravention.
11. Provide details of the original charge, and detail any interest and administrative or other charges added
12. Am I to understand that the additional £60 represents what is dressed up as a 'Debt Recovery' fee, and if so, is this nett or inclusive of VAT? If the latter, would you kindly explain why I am being asked to pay the operator’s VAT?
13. With regard to the principal alleged PCN sum: Is this damages, or will it be pleaded as consideration for parking?

I am clearly entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction. I also need it in order to comply with my own obligations under paragraph 6(b).

If your client does not provide me with this information then I put you on notice that I will be relying on the cases of Webb Resolutions Ltd v Waller Needham & Green [2012] EWHC 3529 (Ch), Daejan Investments Limited v The Park West Club Limited (Part 20) Buxton Associates [2003] EWHC 2872, Charles Church Developments Ltd v Stent Foundations Limited & Peter Dann Limited [2007] EWHC 855 in asking the court to impose sanctions on your client and to order a stay of the proceedings, pursuant to paragraphs 13, 15(b) and (c) and 16 of the Practice Direction, as referred to in paragraph 7.2 of the Protocol.

Until your client has complied with its obligations and provided this information, I am unable to respond properly to the alleged claim and to consider my position in relation to it, and it is entirely premature (and a waste of costs and court time) for your client to issue proceedings. Should your client do so, then I will seek an immediate stay pursuant to paragraph 15(b) of the Practice Direction and an order that this information is provided.

Yours faithfully
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

What date did you send the DRN and how did you send it? If by post, did you get a free proof of posting certificate from the post office? If by email, did you CC in yourself?

What "complaint" did you fail to send to EPS? Are you saying you failed to request a copy of the original NtK?

You now have a Letter of Claim (LoC) which means that you are going to receive an N1SDT Claim Form from the CNBC in the post after 30 days from. the date of the LoC.

If you doubt follow the advice and then come asking for further advice, why do you expect us to help you?

For now, you respond to the LoC with the following:

Quote
Dear Sirs,

Your Letter Before Claim dated 24th April 2025 contains insufficient detail of the claim and fails to provide copies of evidence your client places reliance upon and thus is in complete contravention of the Pre-Action Protocol for Debt Claims.

I am the registered keeper of the vehicle. I am not obliged to identify the driver and I decline to do so. As there is no legal presumption that the keeper of a vehicle was its driver on any particular occasion, your client cannot pursue me as driver as per VCS v Edward (20230) [H0KF6C9C].

I will defend any claim vigorously and seek costs in relation to your client’s unreasonable and vexatious conduct under Part 27.14(2)(g)

As your letter lacks specificity and breaches the requirements of the Pre-Action Protocol for Debt Claims (paragraphs 3.1(a)-(d), 5.1 and 5.2) as well as the Practice Direction - Pre-Action Conduct (paragraphs 6(a) and 6(c)), you must treat this letter as a formal request for all of the documents/information that the protocol now requires your client to provide. Your client must not issue proceedings without complying with that protocol.

As solicitors you must surely be familiar with the requirements of both the Practice Direction and the Pre-Action Protocol for debt claims and your client, as a serial litigator of debt claims, should likewise be aware of them. As you (and your client) must know, the Practice Direction and Protocol bind all potential litigants, whatever the size or type of the claim. Its express purpose is to assist parties in understanding the claim and their respective positions in relation to it, to enable parties to take stock of their positions and to negotiate a settlement, or at least narrow the issues, without incurring the costs of court proceedings or using up valuable court time. It is embarrassing that a firm of Solicitors are sending a consumer a vague and un-evidenced 'Letter Before Claim' in complete ignorance of the pre-existing Practice Direction and the Pre-Action Protocol.

I confirm that, once I am in receipt of a Letter Before Claim that complies with the requirements of para 3.1 (a) of the Pre-Action Protocol, I shall then seek advice and submit a formal response within 30 days, as required by the Protocol. Thus, I require your client to comply with its obligations by sending me the following information/documents:

1. An explanation of the cause of action
2. whether they are pursuing me as driver or keeper
3. whether they are relying on the provisions of Schedule 4 of POFA 2012
4. what the details of the claim are; for how long it is claimed the vehicle was parked, how the monies being claimed arose and have been calculated
5. Is the claim for a contractual breach? If so, what is the date of the agreement? The names of the parties to it and provide to me a copy of that contract.
6. If the claim is for a contractual breach, photographs showing the vehicle was parked in contravention of said contract.
7. Is the claim for trespass? If so, provide details.
8. Provide me a copy of the contract with the landowner under which they assert authority to bring the claim, as required by the BPA/IPC Private Parking Single Code of Practice (PPSCoP).
9. a plan showing where any signs were displayed
10. Photographs of the signs displayed (size of sign, size of font, height at which displayed) at the time of any alleged contravention.
11. Provide details of the original charge, and detail any interest and administrative or other charges added
12. Am I to understand that the additional £60 represents what is dressed up as a 'Debt Recovery' fee, and if so, is this nett or inclusive of VAT? If the latter, would you kindly explain why I am being asked to pay the operator’s VAT?
13. With regard to the principal alleged PCN sum: Is this damages, or will it be pleaded as consideration for parking?

I am clearly entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction. I also need it in order to comply with my own obligations under paragraph 6(b).

If your client does not provide me with this information then I put you on notice that I will be relying on the cases of Webb Resolutions Ltd v Waller Needham & Green [2012] EWHC 3529 (Ch), Daejan Investments Limited v The Park West Club Limited (Part 20) Buxton Associates [2003] EWHC 2872, Charles Church Developments Ltd v Stent Foundations Limited & Peter Dann Limited [2007] EWHC 855 in asking the court to impose sanctions on your client and to order a stay of the proceedings, pursuant to paragraphs 13, 15(b) and (c) and 16 of the Practice Direction, as referred to in paragraph 7.2 of the Protocol.

Until your client has complied with its obligations and provided this information, I am unable to respond properly to the alleged claim and to consider my position in relation to it, and it is entirely premature (and a waste of costs and court time) for your client to issue proceedings. Should your client do so, then I will seek an immediate stay pursuant to paragraph 15(b) of the Practice Direction and an order that this information is provided.

Yours faithfully


Hiya, thank you so much again for your help. You and others on this site help so many people deal with situations that can be extremely stressful.

We put the request for the original NtK and the DRN into one envelope and popped it into a letter box around the 25th of March.

"If you doubt follow the advice and then come asking for further advice, why do you expect us to help you?"

I really trust the advice of all of those of you who give your time and share your wisdom in this forum, and can definitely say that without it, I'd be in a real muddle. Please don't think I deliberately didn't take your advice. I realise looking over the thread, because of a few questions I asked how it may have come across that way. truth is that I've had a really overwhelming few months and haven't always actioned things in the right way.
« Last Edit: May 07, 2025, 11:47:01 am by DontStandForNonsense »

Just an update. My original email bounced because the email address was 1 letter off, Gladstones instead of Gladstone. They've since promptly replied asking for Car Reg, Claim Date and Postcode, which I shared.

What date did you send the DRN and how did you send it? If by post, did you get a free proof of posting certificate from the post office? If by email, did you CC in yourself?

What "complaint" did you fail to send to EPS? Are you saying you failed to request a copy of the original NtK?

You now have a Letter of Claim (LoC) which means that you are going to receive an N1SDT Claim Form from the CNBC in the post after 30 days from. the date of the LoC.

If you doubt follow the advice and then come asking for further advice, why do you expect us to help you?

For now, you respond to the LoC with the following:

Quote
Dear Sirs,

Your Letter Before Claim dated 24th April 2025 contains insufficient detail of the claim and fails to provide copies of evidence your client places reliance upon and thus is in complete contravention of the Pre-Action Protocol for Debt Claims.

I am the registered keeper of the vehicle. I am not obliged to identify the driver and I decline to do so. As there is no legal presumption that the keeper of a vehicle was its driver on any particular occasion, your client cannot pursue me as driver as per VCS v Edward (20230) [H0KF6C9C].

I will defend any claim vigorously and seek costs in relation to your client’s unreasonable and vexatious conduct under Part 27.14(2)(g)

As your letter lacks specificity and breaches the requirements of the Pre-Action Protocol for Debt Claims (paragraphs 3.1(a)-(d), 5.1 and 5.2) as well as the Practice Direction - Pre-Action Conduct (paragraphs 6(a) and 6(c)), you must treat this letter as a formal request for all of the documents/information that the protocol now requires your client to provide. Your client must not issue proceedings without complying with that protocol.

As solicitors you must surely be familiar with the requirements of both the Practice Direction and the Pre-Action Protocol for debt claims and your client, as a serial litigator of debt claims, should likewise be aware of them. As you (and your client) must know, the Practice Direction and Protocol bind all potential litigants, whatever the size or type of the claim. Its express purpose is to assist parties in understanding the claim and their respective positions in relation to it, to enable parties to take stock of their positions and to negotiate a settlement, or at least narrow the issues, without incurring the costs of court proceedings or using up valuable court time. It is embarrassing that a firm of Solicitors are sending a consumer a vague and un-evidenced 'Letter Before Claim' in complete ignorance of the pre-existing Practice Direction and the Pre-Action Protocol.

I confirm that, once I am in receipt of a Letter Before Claim that complies with the requirements of para 3.1 (a) of the Pre-Action Protocol, I shall then seek advice and submit a formal response within 30 days, as required by the Protocol. Thus, I require your client to comply with its obligations by sending me the following information/documents:

1. An explanation of the cause of action
2. whether they are pursuing me as driver or keeper
3. whether they are relying on the provisions of Schedule 4 of POFA 2012
4. what the details of the claim are; for how long it is claimed the vehicle was parked, how the monies being claimed arose and have been calculated
5. Is the claim for a contractual breach? If so, what is the date of the agreement? The names of the parties to it and provide to me a copy of that contract.
6. If the claim is for a contractual breach, photographs showing the vehicle was parked in contravention of said contract.
7. Is the claim for trespass? If so, provide details.
8. Provide me a copy of the contract with the landowner under which they assert authority to bring the claim, as required by the BPA/IPC Private Parking Single Code of Practice (PPSCoP).
9. a plan showing where any signs were displayed
10. Photographs of the signs displayed (size of sign, size of font, height at which displayed) at the time of any alleged contravention.
11. Provide details of the original charge, and detail any interest and administrative or other charges added
12. Am I to understand that the additional £60 represents what is dressed up as a 'Debt Recovery' fee, and if so, is this nett or inclusive of VAT? If the latter, would you kindly explain why I am being asked to pay the operator’s VAT?
13. With regard to the principal alleged PCN sum: Is this damages, or will it be pleaded as consideration for parking?

I am clearly entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction. I also need it in order to comply with my own obligations under paragraph 6(b).

If your client does not provide me with this information then I put you on notice that I will be relying on the cases of Webb Resolutions Ltd v Waller Needham & Green [2012] EWHC 3529 (Ch), Daejan Investments Limited v The Park West Club Limited (Part 20) Buxton Associates [2003] EWHC 2872, Charles Church Developments Ltd v Stent Foundations Limited & Peter Dann Limited [2007] EWHC 855 in asking the court to impose sanctions on your client and to order a stay of the proceedings, pursuant to paragraphs 13, 15(b) and (c) and 16 of the Practice Direction, as referred to in paragraph 7.2 of the Protocol.

Until your client has complied with its obligations and provided this information, I am unable to respond properly to the alleged claim and to consider my position in relation to it, and it is entirely premature (and a waste of costs and court time) for your client to issue proceedings. Should your client do so, then I will seek an immediate stay pursuant to paragraph 15(b) of the Practice Direction and an order that this information is provided.

Yours faithfully

Hiya,

Okay so they have just replied and and she did not respond to many of the things requested:

"Dear xxxxx,

Thank you for your email dated 14th May 2025.

Please find attached the Evidence Packs which we trust to be self explanatory. 

Our Client is therefore satisfied the case against you should proceed unless the debt owing of £160.00 is discharged in full. To ensure no further action is taken, you should make payment on or before 14th June 2025.

If you do not make payment, we are instructed to issue legal proceedings to recover the outstanding balance in full. Should it become necessary to issue legal proceedings, we suggest you follow the steps on the claim form upon receipt of the same.

Payment can be made to the account detailed as follows: 

Gladstones Solicitors Ltd   

Barclays Bank     
Account Number: 33028712   
Sort Code: 20-24-09   

Please quote the above reference number XXXXX when making payment to ensure the payment can be allocated correctly.

Kind Regards

Legal Assistant "

She attached
1. Time/Dated pictures of the vehicle facing in and out 2.5hrs apart.
2. Notice to Keeper Top Notice to Keeper Bottom
3. PCN Final Reminder Top PCN Final Reminder
Bottom

4. Letter Before Court Action


You should respond with a brief email such as:

Quote
Subject: Re: Your Letter Before Claim – Non-Compliance

Dear Sirs,

Thank you for your reply dated 14th May 2025.

Unfortunately, your client has failed to rectify the material non-compliance of your Letter Before Claim with the Pre-Action Protocol for Debt Claims. The 'evidence packs' do not satisfy the disclosure requirements set out in paragraphs 3.1, 5.1 and 6 of the Protocol. For example, there is still no cause of action properly pleaded, no copy of any contract with the landowner, no explanation of the legal basis for the £60 'debt recovery' sum, and no indication as to whether your client is pursuing me as the driver or the keeper.

I repeat my request that your client provide a compliant Letter Before Claim before commencing proceedings. If your client issues a claim without doing so, I reserve the right to seek a stay and invite the court to impose sanctions for failure to comply with the Protocol.

Yours faithfully,

[Name]

This keeps the pressure on them to act reasonably and gives you better footing later to request a stay or strike-out, especially under PD Pre-Action Conduct paras 13–16 and CPR 1.1/1.3 (overriding objective and parties' duty to help the court).
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Done

You should respond with a brief email such as:

Quote
Subject: Re: Your Letter Before Claim – Non-Compliance

Dear Sirs,

Thank you for your reply dated 14th May 2025.

Unfortunately, your client has failed to rectify the material non-compliance of your Letter Before Claim with the Pre-Action Protocol for Debt Claims. The 'evidence packs' do not satisfy the disclosure requirements set out in paragraphs 3.1, 5.1 and 6 of the Protocol. For example, there is still no cause of action properly pleaded, no copy of any contract with the landowner, no explanation of the legal basis for the £60 'debt recovery' sum, and no indication as to whether your client is pursuing me as the driver or the keeper.

I repeat my request that your client provide a compliant Letter Before Claim before commencing proceedings. If your client issues a claim without doing so, I reserve the right to seek a stay and invite the court to impose sanctions for failure to comply with the Protocol.

Yours faithfully,

[Name]

This keeps the pressure on them to act reasonably and gives you better footing later to request a stay or strike-out, especially under PD Pre-Action Conduct paras 13–16 and CPR 1.1/1.3 (overriding objective and parties' duty to help the court).

I haven't since heard back from them in the 5 weeks since I sent them the above response. Do you think I sHould I just wait some more or send them the email again with myself CC in

No. The ball is in their court. If you don't receive a response in the next 6-8 weeks, the remind us.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

oki doki

thank you

Re: Euro Parking Services - Unpaid Parking Charges Notice - Passed to Empira
« Reply #27 on: »
No. The ball is in their court. If you don't receive a response in the next 6-8 weeks, the remind us.

Hiya,

I have not had a reply still but I did receive a letter from a company called PastDueCredit. They didn't say who their client was but they wanted to know if I lived at the postage address they wrote to.

There aren't any other things I can think of that might trigger one of these companies to contact me, so I suspect it is related to this ticket. Of course I haven't replied to them.

Re: Euro Parking Services - Unpaid Parking Charges Notice - Passed to Empira
« Reply #28 on: »
What exactly does that letter say? It sounds like a debt collector letter, which can be ignored, but I just want to make sure nothing strange has happened.

Re: Euro Parking Services - Unpaid Parking Charges Notice - Passed to Empira
« Reply #29 on: »

Addressed to me by name

Talks about the services they offer 'checking addresses of individuals' for large organisations who've lost  touch with customers who they still need to talk to.

They to say their client has instructed them to verify the current address of Mr x, whos last address on file was at 'A'

They go on to say they want to make sure they have the right information and to let them know so that they can go on to share more details with him.

They apologise if I am not Mr x, and ask me to confirm either way. If I ignore they will assume it is correct and write again