Author Topic: East Midland Airport VCS Charge Notice - Clutch failure emergency stop  (Read 2116 times)

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Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #15 on: »
If you are sending both as an email and letter, it might be sensible to indicate as such on both, as a courtesy.

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #16 on: »
Where is the Notice to Keeper and VCS's reply?

Where is the mechanic's statement that they replaced a clutch cylinder?

How did the driver 'inspect' the vehicle for the cause of the claimed failure?

OP, to give an alternative view...

Action doesn't necessarily mean progress. For example, whether the airport customer service agent knows the distinction between VCS and Excel is IMO irrelevant and a dead-end. How could you expect airport management to arbitrate when they have no hard evidence in front of them: IMO a passenger's statement is hardly likely to be seen as independent, the mechanic knows nothing other than that they replaced a cylinder and the registered keeper isn't claiming to have any first-hand knowledge of the matter.

But if you want to try, then do so. But be realistic as to the likely outcome.

Do you have a copy of VCS video which alone forms the basis of their case? If not, then I suggest you SAR them.

Do you have confirmation from any competent body that the location is subject to Airport By-laws?
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Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #17 on: »
A response to the EMA 'Customer Feedback Team' would not go amiss. Here is a suggested response:

Quote
Dear Edward,

Thank you for your response, though I must express my exasperation with its numerous inaccuracies and evasions. Your claim that “VCS, also known as Excel Parking” is incorrect. While VCS and Excel may share directors, they are distinctly separate legal entities with different company registration numbers. Should they unlawfully exchange my data or initiate legal action in confusion of these entities, that would be illegal and EMA would be jointly and severally liable as the contractor.

Additionally, your reference to VCS issuing “fines” is concerning. As an unregulated private parking company, VCS cannot issue fines—only statutory authorities hold that power. What they issue are speculative invoices. It is not only unacceptable for an EMA representative to mischaracterise them as fines but to highlight such ignorance as you have done in your correspondence, is quite frankly an embarrassment.

Your claim that EMA cannot assist in this matter is simply an attempt to fob me off. If you are not already aware, as the landholder, EMA is jointly and severally liable for the actions of its agent, VCS, and you could easily instruct them to cancel this charge, particularly since the emergency stop in question was necessitated by a mechanical failure, which is exempt under the East Midlands Bylaws 2001, section 4(3) and 4(4).

It is also worth pointing out that if EMA wished to hold owners or keepers liable under the airport bylaws, that would be within your authority as the landowner, although this has not been pleaded and is not legally possible here. VCS, as a third party, is definitely not the airport owner, and their 'parking charge' is purely for their own profit. Unlike a penalty under the bylaws, which would go to the public purse, VCS’s charge is based solely on contract law, and their allegations only apply to the driver.

As the registered keeper, I cannot be assumed or inferred to have been the driver, nor can I be pursued under any distorted interpretation of agency law. VCS has issued an invoice that, by law, can only hold the driver liable, not the keeper.

It appears that there is a lack of understanding here about who is the organ-grinder and who is the monkey in this contractual relationship. Rather than allowing your agent (the monkey) to act unchecked, I suggest that this matter be escalated as a formal complaint to the highest levels of management. Given the potential legal ramifications, it may also be wise for a responsible adult to ensure your legal advisors are aware of EMA’s potential liability if VCS is found to have behaved unreasonably should this escalate to litigation, as is the modus operandi of this firm of ex-clamper thugs.

I expect this matter to be taken seriously and for VCS to be instructed to cancel this PCN without delay.

Yours sincerely,
[Your Name]
Registered Keeper of [Vehicle Registration]
[Your Address]
[Your Contact Information]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #18 on: »
OP, I'd tone it down, but c'est la vie.

The language is OTT and IMO counter-productive: organ-grinder and monkey, evasions, ignorance etc. etc. have no place in such correspondence when you do not hold the trump cards.



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Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #19 on: »
Agreed. A response is sensible, but my personal view is always that one's tone is best kept professional, separating fact from emotion. The points the letter makes are good. The goal is presumably for the matter to be escalated, as Edward is probably just a customer service rep instructed to respond to complaints with pro-forma points.

Referring to "thugs", "monkeys" and "responsible adults" doesn't really add any material information to the letter - the same points can be made without playground insults, and in my view a letter that sticks to the facts might be more likely to be taken seriously and escalated up the chain, which is presumably what you want.

That said, it's your name that's going on the letter, so it's your choice what language you decide is appropriate.

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #20 on: »
Ce n'est pas "C'est la vie", c'est "C'est la guerre".  ???

These are always suggestions. If being respectful does not get you anywhere, you will regret not having used expressions that reflect your feelings about the people you are dealing with. Some of us don't suffer fools gladly.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #21 on: »
Quote
Ce n'est pas "C'est la vie", c'est "C'est la guerre".  ???
Ich verstehe nur Bahnhof  ;)

OP, the factual points in b789's proposed letter are good so I'd recommend using them. The tone is yours to decide.

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #22 on: »
Thanks everyone, I'll let you know how it all goes :) :)

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #23 on: »
Unfortunately there have been no responses, apart from an email from Ioan Reed-Aspley <ioan.reed-aspley@eastmidlandsairport.com>, he did reply to say "Thank you for your email. We will look into this for you."
This was in response to the email I wanted to send to Steve Griffiths, but all tested email addresses to Steve bounced back with unable to delivery.

Time is running out, so need to appeal to the IAS.

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #24 on: »
Stop worrying about the IAS. You have less than a 4% chance of that being successful.

Have you responded to the email from whoever this Ioan is? Ask what is the status of your complaint.

What “tone” did you decide to take?
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #25 on: »
Ioan seems to be part of the press office.

Have you tried firstname.lastname@magairports.com format to reach the Steve Griffiths you're trying to contact?

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #26 on: »
@DWMB2 - Yes tried them all.

@b789 - I used the tone of your messages/letters, but didn't get overly personal such as using the word thugs etc.

I've asked for Ioan to let me know the progress on my complaint, and where we are with VCS, still awaiting a reply.

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #27 on: »
Hopefully you at least used “ex-clamper thugs
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #28 on: »
The charge has (hopefully) been dropped now. After some more communication with Ioan, he has this morning confirmed VCS will drop the charge...

"Having looked at the evidence I can confirm that VCS have been instructed to cancel your penalty notice. Therefore, you should stop receiving correspondence from them.
Please don’t hesitate to contact me if this is not the case and they continue to chase you for payment.
I apologise for the inconvenience this has caused you.
Best wishes
Ioan"

Thanks everyone for your help in this matter, all the leverage has certainly helped.
:) :)
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Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #29 on: »
Engaging with the landowner once again prevails. Make sure you do chase up if VCS don't get the memo.
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