3. CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
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CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
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Upon entering the car park, the driver found a space, parked up, and went for their appointment at the hospital. The appointment ran over, and when they left the car park they had exceeded the maximum parking period of 30 minutes. Sometime last week, I, the registered keeper, received a PCN through the post.

PCN:



PARKING SIGN:


GOOGLE MAPS:
https://maps.app.goo.gl/vHj2qb1b6Xv1i2Ej6

NO APPEAL SENT YET (NO ACTION TAKEN AS WAITING FOR RESPONSES TO THIS FORUM)

PLEASE HELP AS SOON AS POSSIBLE - ANY HELP IS APPRECIATED - TODAY IS THE LAST DAY OF THE DISCOUNTED CHARGE OF £60
« Last Edit: September 21, 2024, 02:57:12 pm by mrpopa »
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Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
« Reply #1 on: »
Quote
when they left the car park they had exceeded the maximum parking period of 30 minutes
Is there a reason the driver didn't/couldn't pay the 'up to 3 hours' tariff before they left?
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Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
« Reply #2 on: »
CPP is part of ParkingEye. Have you complained to PALS? If not, why not?

Why did the driver not anticipate possible delays, knowing the state of the NHS at the moment?

Did the driver not attempt to pay the required tariff once they knew they had exceeded the 30 minutes free parking? The sign does not state whether the tariff is payable on entry or on exit. As they use ANPR, all they would need to see is evidence of the appropriate tariff having been paid.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
« Reply #3 on: »
Quote from: b789 on September 21, 2024, 08:18:00 pm
The sign does not state whether the tariff is payable on entry or on exit.
"How to pay: At the payment machine at any time before exiting the car park"
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Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
« Reply #4 on: »
Oops! The image is a bit blurry or I have developed cataracts.  :-\
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
« Reply #5 on: »
It's blurry for me too so hopefully the former  ;D
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Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
« Reply #6 on: »
The driver was sleep deprived due to being on a night shift and hence was very tired and sluggish. The driver's appointment was delayed, but at the time, it still seemed like it was under 30 minutes to the driver - a mistake.

I have not complained to PALS as I did not know I could. Should I send an email or phone them? And what would I say?

Thank you for your advice.
Please do advise further and any help is appreciated.
« Last Edit: September 22, 2024, 11:31:33 am by mrpopa »
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Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
« Reply #7 on: »
You correspond, preferably by email with PALS. A telephone call is not worth the paper it is not written on.

You explain that the PCN has been issued unfairly and, as a patient, you, the Keeper, would like them to get the PCN cancelled because of a delay out of control of the Keeper thanks to a delay in the appointment time.

At the same time I would suggest you email the CEO of the NHS Trust that runs the hospital and complain about the unfair PCN which has been issued due to a delay caused by the hospital department the Keeper had an appointment with.

Any pushback from them, remind them about the fact that NHS organisations are responsible for the actions of private contractors who run car parks on their behalf and a simple fob off to deal with it directly with the operator is unacceptable and refer them to this document:

NHS car parking guidance 2022 for NHS trusts and NHS foundation trusts
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
« Reply #8 on: »
What I always recommend with PALS is to be polite but persistent. Remember they are human beings, and are likely to be more amenable to helping you if you're pleasant, but do be persistent to reduce the chances of being fobbed off.
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Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
« Reply #9 on: »
Hey guys,

Thank you for the responses, you guys are honestly legends.

I have emailed PALS but could not find the CEO's email.
Do you know where I could find the CEO's email?

Thanks,
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Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
« Reply #10 on: »
Took me less than a minute to find this for starters:

https://www.uhcw.nhs.uk/contact-us/did-we-get-it-right/making-a-complaint/

And all email addresses end with "@uhcw.nhs.uk". So, you could try variations on the name or the position such as ceo@uhcw.nhs.uk or andy.hardy@uhcw.nhs.uk for example.

If you are still struggling, you can phone 02476 964000 and ask them for a contact email address for Prof Andy Hardy, the CEO of the University Hospitals Coventry and Warwickshire NHS Trust.

They even provide a postal address:

If you would like to write to the Chief Executive Officer, please address it to:

Professor Andrew Hardy
Chief Executive Officer
University Hospital
Clifford Bridge Road
Coventry CV2 2DX
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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  3. CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby