Author Topic: 481 Green Lanes CUP Enforcement  (Read 1830 times)

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Re: 481 Green Lanes CUP Enforcement
« Reply #15 on: »
Have you not yet clicked that you are dealing with a firm staffed by morons with less IQ than these Lego examples:



You have already sent your POPLA appeal. They will now have to decide whether they want to pay the ~£35 POPLA fee for it to be assessed or simply cancel the PCN. No need to appeal to CUP now. The ball is in their court.

However, they have not responded to these points that were made in the formal complaint where they were required to provide:

Quote
1. A copy of the original NtK issued for this charge.
2. Documentary evidence confirming the actual date of posting, including proof from any third-party mail provider (such as a Mail Consolidator) that the NtK was physically placed into the postal system.
3. A clear explanation of the method of postage used (e.g. Royal Mail first-class, bulk mail, etc.).

You can now wind them up a bit more by requiring the to respond to the demands or face further escalation:

Quote
Subject: Re: Formal Complaint – Failure to Address Raised Concerns

Dear CUP Enforcement Complaints Team,

Your response is nothing short of embarrassing. Either you failed to read my complaint, or you lack even the most basic comprehension skills. I did not ask whether I was 'eligible to appeal'. That ship has not only long since sailed, but an appeal to POPLA has already been submitted. You now have only two options: pay the POPLA fee and have the appeal independently assessed or cancel the Parking Charge Notice outright.

More importantly, your response completely ignores the fact that you have failed to address a formal complaint, which you are required to do under the BPA/IPC Private Parking Single Code of Practice (PPSCoP), Section 11.3. This is yet another breach to add to the growing list of CUP Enforcement’s failures, and one that will be escalated to the DVLA alongside your blatant disregard for compliance. Given that breaches of the PPSCoP form part of the criteria for maintaining a KADOE contract, you may wish to reflect on whether CUP Enforcement is in a position to withstand a full compliance review once this is raised with the relevant authorities.

Just to ensure there is no further room for your obvious ignorance, I will repeat the request you have so conveniently ignored:

1. Provide a copy of the original NtK you claim was issued.
2. Provide documentary proof of the actual date of posting, including confirmation from any third-party mail provider (e.g., a Mail Consolidator) proving that it was physically placed into the postal system.
3. Confirm the method of postage used (Royal Mail first-class, bulk mail, etc.).

If this documentation does not exist (which seems increasingly likely), then CUP Enforcement has issued a Parking Charge Notice without ever following the required legal process. That would constitute malpractice, a breach of the PPSCoP, and a clear violation of DVLA data access rules.

I am now giving you one final opportunity to address this complaint properly. Either provide the requested proof or confirm in writing that you have no evidence that an NtK was ever posted. If you fail to do so, this matter will be escalated not just to the BPA, but to the DVLA for a full compliance review of your KADOE access.

Choose wisely.

Yours sincerely,
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: 481 Green Lanes CUP Enforcement
« Reply #16 on: »
All well noted. Thank you. I will revert
 

Re: 481 Green Lanes CUP Enforcement
« Reply #17 on: »
As advised RK appealed to POPLA on 7th February , which they acknowledged.

As far as RK can see no response from the Opertor since then .

Are they now officially time barred , given it's 3rd March now ?

Screenshot of POPLA status page below.

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Re: 481 Green Lanes CUP Enforcement
« Reply #18 on: »
No, they’re not time barred. You are waiting for the operators evidence/response pack which you will be able to respond/rebut. It can take many weeks before you get this and then after responding it can take more weeks for a final decision. At the moment, it is taking over 8 weeks for POPLA appeals to be adjudicated.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: 481 Green Lanes CUP Enforcement
« Reply #19 on: »
POPLA say the operator has up to 21 days to respond to your appeal after you submit it, but I don't know if they actually bother to enforce that. Don't assume anything, and keep checking the portal and your emails (including spam folders) regularly.

Re: 481 Green Lanes CUP Enforcement
« Reply #20 on: »
The following submission to POPLA was made by operator CUP on 28/02.

RK responded to POPLA on 07/02 that they never received original NtK as alleged, only the reminder a month later. And that if they wanted to enforce parking in that particular area they should have painted and delineated clear parking bays. FYI

Operator Name
Close Unit Protection - EW
Operator Case Summary
PCN Details •   Parking Operator:       CUP Enforcement •   PCN number:         34141 •   Method of issue:      PoFA Notice to Keeper          •   VRM:                            •   Date of contravention:    05/11/2024 •   Date notice sent:      08/11/2024 •   Location:          481 Green Lanes •   Reason for issue:       Unauthorised parking/not on the white list. Parking Policy: CUP Enforcement has an agreement in place with their client, the proprietor of the location. A copy has been enclosed in the latter part of the evidence pack, along with the site map. This is a rolling contract and is currently valid. The parking area is private property and is monitored by cameras. Any vehicles found parked on the private property unauthorised/not on the white list, and in breach of the T&Cs as stated in the car park signage will incur a charge. Case Summary ●   The vehicle was observed parked unauthorised and unlisted on 05/11/2024 at the site. Photographic evidence was captured on the day. The officer checked the list of allowed vehicles for the private land and the vehicle was unauthorised and not listed. ●   As the vehicle was parked in breach of the parking terms and conditions, a Parking Charge Notice (PCN) was issued to the registered keeper of the vehicle by post on 08/11/2024 ●   A reminder was issued on 09/12/2024. ●   A final demand was issued on 23/12/2024. ●   A manual appeal dated 12/12/2024, was received from the keeper on 04/01/2025 wherein the appellant claimed she did not receive the initial notice, and cited PoFA 2012. No evidence was submitted to support the appeal, or of authorisation from the operator to use the site. ●   The evidence confirms the following: o   A PoFA Notice to Keeper was issued o   System records confirm the initial notice was issued in line with PoFA 2012 o   The keeper was confirmed o   There was adequate signage at the location o   Contact information was on the signage at 481 Green Lanes o   The location is private property o   The vehicle was unauthorised o   The vehicle’s VRM was not registered on the exemption list o   photographic evidence confirmed the vehicle was indeed parked on the private land o   CUP Enforcement has a rolling contract with the landlord o   CUP Enforcement is BPA compliant ●   The appeal was rejected for the reasons listed above and also due to the fact that the appellant failed to submit any evidence of authorisation. ●   On 23/01/2025, a reminder was issued after the appeal rejection. ●   On 06/02/2025, a final demand was issued after the appeal rejection and reminder. ●   Within their POPLA, the keeper again confirmed her identity, and again submitted no evidence of authority form the parking operator to use the parking space. The driver had the opportunity to observe the signage, nevertheless chose to use private land. A stationary vehicle is classed as a parked vehicle. The location is restricted for use by those authorised to use the location. Authorisation is confirmed by the presence of VRMs on the list for the site. The vehicle was not exempt. The signage states the terms and conditions at the location which was present on all signage for the interests of the driver. Contact information was displayed, however none was made. A copy of the signage is included in this evidence pack. The charge was £100, reduced and held at £60 for 14 days to allow for early payment and a further 14 days further to the appeal response. The charge now stands at £140. This parking contravention occurred on private land, the contract formed is between the motorist and the parking operator. It is the responsibility of the motorist to ensure they have sought out, read and complied with the parking operator’s terms and conditions, which are stated on the signage. CUP can conclude that the driver disregarded the terms, failed to follow their duty as a motorist and failed to follow the instructions required for correctly parking their vehicle. The motorist therefore failed to fulfil their obligations in this instance. CUP has a legal right to issue PCNs and have been entrusted by the landlord with the responsibility to carry out enforcement when motorists are in breach of the terms and conditions communicated on all signboards on CUP patrolled sites. As the vehicle was parked unauthorised and unlisted, within a restricted area in breach of the terms in place at the site; adequate signage which highlighted the conditions for use of the land was present; a PoFA was issued, the keeper’s identity was confirmed, and submitted no evidence to support cancellation of the charge, we stand by the decision to issue the PCN and request the refusal of the appeal. Please see the uploaded items for images, and the evidence pack complete with supporting documents.



Re: 481 Green Lanes CUP Enforcement
« Reply #21 on: »
Correction RKs response was 07/03 (today) not 07/02 - typo.

Re: 481 Green Lanes CUP Enforcement
« Reply #22 on: »
Before we even bother to try and read that wall of text, please edit it to make it readable with some paragraph breaks at least.

I know that POPLA give their assessments like that but please don’t expect us to always do all the basic work of correcting other peoples lack of consideration.

If there is documentation in the operators evidence pack, then we would need to see this too. So, find a free hosting site where you can upload their evidence pack so that we can provide the necessary assistance and advice.
« Last Edit: March 07, 2025, 02:17:20 pm by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: 481 Green Lanes CUP Enforcement
« Reply #23 on: »
o, find a free hosting site where you can upload their evidence pack
Preferably one that allows viewing of the document within the browser, like DropBox or Google Drive.