Quick question - when you appealed to ECP, did they request further information from you in terms of establishing the registration which was entered?
I'm asking this after reviewing Code of Practice Version 1 (27th June 2024) Annex F which states;
In all cases the Appeals Charter would require the motorist to provide the evidence.
Where the operator is not satisfied with the evidence, they should request further evidence from a motorist when it becomes clear they are claiming to meet the criteria.
Where a motorist engages and provides acceptable evidence, they will be dealt with in accordance with the
Appeals Charter.
It's our experience that certain parking operators will do all the can to 'avoid' finding orphaned payments on their systems.
We see it time and time again where the reply to appeals stating, "We cannot find a payment on our system matching your VRM", even when the appellant has asked that the orphaned payment record be examined.
Also, why did this end up being a paper hearing?