On 12 June 2021, the driver visited the Odeon cinema at Parc Tawe, Swansea. At the time, the cinema’s car park registration system was experiencing technical issues, and staff were manually recording registrations for extended stays (more than 2 hours). The driver provided the vehicle registration as instructed.
About a week later, a PCN from Alliance Parking was received (attached). The keeper returned to the cinema with the notice. The manager stated that others had experienced the same issue, and told the keeper the PCN would be cancelled and no further action was required. The notice was handed over at the time.
No further correspondence was received until May 2025, when letters began arriving from a debt recovery company (Trace) about the unpaid PCN. The most recent letter states that legal action is now being advised (attached).
The registered keeper has contacted Odeon and Centurion Tawe (the landowners) for confirmation of communication with Alliance but they claim no records exist due to the time passed. The Odeon manager did email Alliance, who responded that they had no record of my registration number on that date.
The vehicle is registered to the keeper, who is now being pursued.
The issue was covered in detail by local press (can supply link), but I can’t find any follow-ups or reports of whether other customers were successful in fighting it.
I’d be very grateful for any advice or perspective — particularly around the risks of defending vs. settling now.
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