Author Topic: Advice needed: Letter of claim by BWlegal for SMART Parking, Oakland Quay, Canary Wharf, London  (Read 1480 times)

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Hello,
Please advise re next steps, I have summarised my case below:
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Alleged date of contravention: 22 Jan 2023|||
Reason for PCN: parking without authorisation|||
Company: Smart Parking, represented by BWLegal
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As advised in the forums, all correspondence on the alleged contravention was disregarded until letter of claim was received.------

When letter of claim was received, I asked for evidence in the format suggested in FAQ - which was then supplied b[/left]y BWlegal (please see attachment) in addition with another letter stating all outstanding queries have been concluded (see attachment)
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What happens next? Is there anything I should do?
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Please keep in mind that I have not disputed the claim nor have I supplied any information re registered keeper or who was driving (based on advice suggested in the forums) - absolutely no information has been provided from my side, until the letter of claim was sent
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Re the contravention, I went into the Oakland Quay near Canary Wharf, London to drop a few items at a friends apartment- which is borne by the arrival time of 17:27:35 and the departure time of 17:38:25 in the PCN - the car was stationary during this time and was occupied with passengers.
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The PCN is not PoFA 2012 compliant as it was not "given" within the "relevant period". Therefore, there is no Keeper liability. As there is no legal obligation on the Keeper to identify the driver to an unregulated private parking firm, or anyone else, including the court, the burden of proof is on the claimant to prove that the person they are pursuing is the liable party. The only way they could do that, is if the defendant tells them that they are the liable party. Why would you do that?

I suggest you now respond to the reply given by BW Legal with the following:

Quote
Dear Sirs,

Your Letter Before Claim contains insufficient detail of the claim and fails to provide copies of the evidence your client places reliance upon. It is therefore in breach of the Pre-Action Protocol for Debt Claims.

I am the registered keeper of the vehicle. I am not obliged to identify the driver and decline to do so. There is no legal presumption in law that the keeper of a vehicle was its driver on any given occasion. Your client cannot pursue me as driver, as per VCS v Edward (2023) [H0KF6C9C].

If your client is seeking to rely on Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) to hold me liable as keeper, they are unable to do so. The Notice to Keeper (NtK) was issued on Wednesday 8th February 2023, relating to an alleged contravention on Sunday 22nd January 2023. According to paragraph 9(5) of Schedule 4, the NtK must be “given” to the keeper within 14 days. Paragraph 9(6) deems the date of “giving” to be two working days after posting, which in this case would be Friday 10th February 2023 — 19 days after the event. Your client is therefore out of time to claim keeper liability under PoFA.

As such, your client cannot pursue me as either the driver or the keeper. To issue a claim in these circumstances would constitute an abuse of process, and I will defend it vigorously. If proceedings are issued, I will also seek costs for unreasonable conduct under CPR 27.14(2)(g).

Furthermore, your letter fails to comply with the requirements of the Pre-Action Protocol for Debt Claims (paragraphs 3.1(a)-(d), 5.1 and 5.2), as well as the Practice Direction – Pre-Action Conduct (paragraphs 6(a) and 6(c)). Accordingly, this is a formal request under both instruments for the following information/documents:

1. An explanation of the cause of action
2. Whether you are pursuing me as driver or keeper
3. Whether you are relying on the provisions of Schedule 4 of PoFA 2012
4. The details of the claim: how long the vehicle was parked, how the amount claimed was calculated
5. If for contractual breach: the date of the alleged agreement, the parties to it, and a copy of the alleged contract
6. Photographic evidence showing the vehicle parked in breach of the alleged contract
7. If for trespass, provide details
8. A copy of the contract with the landowner authorising enforcement, as required by the BPA/IPC Code of Practice
9. A site plan showing where signage is displayed
10. Photographs of the signage (showing size, font, positioning, and height) as they were on the date of alleged contravention
11. Full details of the original charge, and any interest or additional costs
12. Clarification of the £70 ‘debt recovery’ fee: is this net or inclusive of VAT? If the latter, why is the consumer being charged the operator’s VAT?
13. For the £100 principal charge: is this pleaded as consideration for parking or as damages? Please clarify.

You are bound by the same obligations under the Practice Direction and the Protocol as any other litigant. Until your client complies and provides the necessary information, it would be premature and improper to proceed. Should a claim be issued, I will seek an immediate stay and an order compelling compliance.

I trust your client will take the appropriate hint.

Yours faithfully, [Your Name]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Got a letter from BW Legal noting that case has now been closed at their end and to contact Smart Parking Ltd for further queries.

Appreciate the help from this forum - thank you. 

Got a letter from BW Legal noting that case has now been closed at their end and to contact Smart Parking Ltd for further queries.

Appreciate the help from this forum - thank you.

p.s: i did send them the email as suggested above

Please show us that letter. DO NOT redact any signatures or the name of the person that signed it.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Please show us that letter. DO NOT redact any signatures or the name of the person that signed it.
apologies, just seeing this now.

This is the text of the email I received from BW Legal:
--||Start of Email||--
22 September 2025
Dear xxx,
Thank you for contacting us, please find our response below:
Good afternoon,
Thank you for your correspondence.
Please be advised that the case has been closed on our end and should you have any further queries to please contact our client Smart Parking Ltd.
Kind Regards
As the issue has been resolved, no further action is required from you at this time.
If you would like to view the full contact history or submit a new query, please log into our Customer Portal by clicking here.


Yours sincerely,
BW Legal
--||End of Email||--

I have also attached screenshot of the case from the BWlegal portal: https://imgpile.com/p/MYUDyDo

I have received a second Letter of Claim from DCB legal for SMART parking for an alleged contravention that had taken place on 22 Jan 2023.
Details here: https://imgpile.com/p/Z4AAYc8


The previous Letter of Claim was from BW Legal, which, with the help of this forum, was addressed and the case was closed.
Details here:  https://www.ftla.uk/private-parking-tickets/advice-needed-letter-of-claim-by-bwlegal-for-smart-parking-oakland-quay-canary-w/msg78054/#msg78054


What should be the approach for this second Letter of Claim for the same alleged contravention?
Is sending a second LoC a usual practice and shall I use the same response as before for this as well?
[/list]
 
Advice would be greatly appreciated. Thank you

What a farce. I would reply along similar lines to your previous response. As they're instructing a different law firm, who presumably won't be aware of the case history, I'd be minded to include an opening paragraph about this, pointing out that this is the second Letter of Claim you have received in respect of the same parking charge, the file previously having been closed by BW Legal on Smart's instruction. I would ask as a preliminary question why, having previously closed the case, Smart have elected to proceed again despite no new information coming to light.

Feel free to show us a draft first.
Away from 29th March - 5th April
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Useful Links (for private parking charges):
Protection of Freedoms Act 2012 (PoFA) Schedule 4 | Private Parking Sector Single Code of Practice

What a farce. I would reply along similar lines to your previous response. As they're instructing a different law firm, who presumably won't be aware of the case history, I'd be minded to include an opening paragraph about this, pointing out that this is the second Letter of Claim you have received in respect of the same parking charge, the file previously having been closed by BW Legal on Smart's instruction. I would ask as a preliminary question why, having previously closed the case, Smart have elected to proceed again despite no new information coming to light.

Feel free to show us a draft first.

Sure, this is what I have drafted:

Dear Sirs,

I would like to bring to your attention that a Letter of Claim for this alleged contravention was issued and the case subsequently closed by BW Legal acting on SMART Parking's instruction. With no new information coming to light, I would like to understand why SMART parking has taken this course of action of issuing another Letter of Claim through your firm.

  • Your Letter Before Claim contains insufficient detail of the claim and fails to provide copies of the evidence your client places reliance upon. It is therefore in breach of the Pre-Action Protocol for Debt Claims.
    I am the registered keeper of the vehicle. I am not obliged to identify the driver and decline to do so. There is no legal presumption in law that the keeper of a vehicle was its driver on any given occasion. Your client cannot pursue me as driver, as per VCS v Edward (2023) [H0KF6C9C].
  • If your client is seeking to rely on Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) to hold me liable as keeper, they are unable to do so. The Notice to Keeper (NtK) was issued on Wednesday 8th February 2023, relating to an alleged contravention on Sunday 22nd January 2023. According to paragraph 9(5) of Schedule 4, the NtK must be “given” to the keeper within 14 days. Paragraph 9(6) deems the date of “giving” to be two working days after posting, which in this case would be Friday 10th February 2023 — 19 days after the event. Your client is therefore out of time to claim keeper liability under PoFA.
  • As such, your client cannot pursue me as either the driver or the keeper. To issue a claim in these circumstances would constitute an abuse of process, and I will defend it vigorously. If proceedings are issued, I will also seek costs for unreasonable conduct under CPR 27.14(2)(g).
  • Furthermore, your letter fails to comply with the requirements of the Pre-Action Protocol for Debt Claims (paragraphs 3.1(a)-(d), 5.1 and 5.2), as well as the Practice Direction – Pre-Action Conduct (paragraphs 6(a) and 6(c)). Accordingly, this is a formal request under both instruments for the following information/documents:

    1. An explanation of the cause of action
    2. Whether you are pursuing me as driver or keeper
    3. Whether you are relying on the provisions of Schedule 4 of PoFA 2012
    4. The details of the claim: how long the vehicle was parked, how the amount claimed was calculated
    5. If for contractual breach: the date of the alleged agreement, the parties to it, and a copy of the alleged contract
    6. Photographic evidence showing the vehicle parked in breach of the alleged contract
    7. If for trespass, provide details
    8. A copy of the contract with the landowner authorising enforcement, as required by the BPA/IPC Code of Practice
    9. A site plan showing where signage is displayed
    10. Photographs of the signage (showing size, font, positioning, and height) as they were on the date of alleged contravention
    11. Full details of the original charge, and any interest or additional costs
    12. Clarification of the £70 ‘debt recovery’ fee: is this net or inclusive of VAT? If the latter, why is the consumer being charged the operator’s VAT?
    13. For the £100 principal charge: is this pleaded as consideration for parking or as damages? Please clarify.


You are bound by the same obligations under the Practice Direction and the Protocol as any other litigant. Until your client complies and provides the necessary information, it would be premature and improper to proceed. Should a claim be issued, I will seek an immediate stay and an order compelling compliance.

I trust your client will take the appropriate hint.

Yours faithfully, [Your Name]


Please let me know if this is ok for me to send, thank you