3. TFL’s 60+ Oyster card
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TFL’s 60+ Oyster card
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a friend of mine is trying to apply for a 60+ Oyster card which she will be able to use on her birthday which is in a couple of weeks, however the TFL website appears to not work and it is near on impossible to get hold of TFL on their phone number.

I understand that this is becoming increasingly common.

Does anyone know of a work around for this?
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Re: TFL’s 60+ Oyster card
« Reply #1 on: »
And this is in a legal advice thread because…?
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I am not qualified to give legal advice in the UK. While I will do my best to help you, you should not rely on my advice as if it was given by a lawyer qualified in the UK.
Re: TFL’s 60+ Oyster card
« Reply #2 on: »
Quote from: Southpaw82 on July 25, 2025, 05:13:15 pm
And this is in a legal advice thread because…?

What is the legal position if TFL's website doesn't allow her to apply.  She should be getting free travel on and after her 60th birthday, can she claim compensation from TFL for journeys made after that time?
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Re: TFL’s 60+ Oyster card
« Reply #3 on: »
No is the simple answer. You must have a valid ticket to travel even if it's for free. I doubt you'd get a refund from TfL for anything!
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Bus driving since 1973. My advice, if you have a PSV licence, destroy it when you get to 65 or you'll be forever in demand.
Re: TFL’s 60+ Oyster card
« Reply #4 on: »
You can only apply for the card 14 days before birthday.

I've always found TFL helpful for the many cards we've had for various ages and general Oyster cards (they also helped me get back about £160 stored on a number of old cards/accounts).
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Re: TFL’s 60+ Oyster card
« Reply #5 on: »
I've just been in touch with TFL regarding ulez charges on a compliant vehicle. emailing was to total waste of time. one phone call with a very pleasant and extremely helpful and knowledgeable young lady sorted it.
I suggest you persist with the phone option.
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Mick, you are a very, very bad man
Re: TFL’s 60+ Oyster card
« Reply #6 on: »
Just browsing back through this thread, does the lady concerned live in London as that's a requirement for getting an over-60s Oyster card. Over 65 outside London get the English concessionary free pass which is also valid on TfL buses. You must tap in when boarding the us.
The majority of Oyster cards are being phased out as bank cards now have the capability to access the Oyster system and offer the same maximum fare limits on a daily basis.
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Bus driving since 1973. My advice, if you have a PSV licence, destroy it when you get to 65 or you'll be forever in demand.
Re: TFL’s 60+ Oyster card
« Reply #7 on: »
Too late now, but to get a Freedom Pass - which is what I assume the Op means - you need to apply to london Councils, not TfL. https://www.londoncouncils.gov.uk/services/freedom-pass/apply-freedom-pass/apply-older-persons-freedom-pass
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Re: TFL’s 60+ Oyster card
« Reply #8 on: »
The Freedom Pass is not issued until you reach State Pension age (currently 66) and only then do you apply to London Councils for the Freedom Pass.

For residents of London Boroughs TfL provides free bus and tube etc travel from age 60 by issuing them with a TfL Oyster 60+ card. I believe that is the card OP is referring to. You have to apply to TfL for that, it's nothing to do with London Councils. It runs until you are 66 when it is replaced by the London Councils Freedom Pass.

As OP hasn't come back I assume the problem was solved but for anyone else reading the thread this is the TfL page to apply for the Oyster 60+ card. I've not heard of any particular problems with it but I guess any site can be having a bad IT day sometimes.

https://tfl.gov.uk/fares/free-and-discounted-travel/60-plus-oyster-photocard
« Last Edit: October 08, 2025, 11:09:28 am by PallasAthena »
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Re: TFL’s 60+ Oyster card
« Reply #9 on: »
Just to add a different point, OP says the TFL website appears not to work. This is vague. It would be more helpful to know what exactly is going wrong. But perhaps, as was pointed out, this isn't really a legal question!
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Re: TFL’s 60+ Oyster card
« Reply #10 on: »
The lady in question has now got her 60+ oyster card, she managed to access the right webpage and her pass was delivered on her 60th birthday.
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  3. TFL’s 60+ Oyster card