Free Traffic Legal Advice

A driving test appointment secured for Mid October (back in March) was SOLD by Driving Instructor to someone else without consent or information.

The instructor insisted on being sent appointment confirmation email multiple times on the pretext of noting this on his diary (the idea was to use his car for the test itself) and already had license details/address etc. The DVSA confirmed that the appointment was changed TWICE on phone by an instructor who had all the details of the applicant and was swapped with another learner's appointment.

The instructor probably made between £500-£1000 doing this stunt from other learners and shamelessly continues to pretend nothing has happened.

It's definitely GDPR violation and I am sure some other laws. 

What recourse does the defrauded person have here?

Thinking to email a formal complaint to instructorconduct@dvsa.gov.uk at a minimum but not sure what that achieves. Would ideally want his name struck off the "Approved driving instructors" list. Can past payments (of more than £1000 cumulatively through the course of this year) be claimed at all in some form? Police complaint worth it?

Would appreciate guidance, many thanks.

What proof do you have that it was sold? It's been transferred to another learner, but the £500 - £1000 figure appears to have just been made up.

I agree the figure is made up, but it's based on what I have heard instructors or scalper websites quote for an "early" appointment when DVSA doesn't show any availability officially. Maybe the figure is £250 for two appointments, I don't know, but that's not the point.

This instructor risked so much by swapping the slot (NOBODY else knew the address, license number AND the appointment confirmation number besides him) so I suspected he must have found it "worth it". Especially when he has been paid more than £1000 cumulatively for classes since January this year.

Have PROOF emails for all information shared with him and have proof of payments made to him for classes. Also have DVSA confirmation of the slot swapped on phone. Of course NO proof of the exact amount he earned in the process.

Claiming money? For what?

Yeah, good luck with that.