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Messages - Jasmine

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they have no means to contact them

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Hi everyone,

I would really appreciate some advice.

I have received a £170 debt collection letter from DCBL regarding a Euro Car Parks parking charge at Crown Street, Bolton.

Unfortunately, this was the first correspondence I received because I had moved address and had not updated my V5C at the time, so the original Parking Charge Notice and reminder letters went to my previous address. I therefore missed the opportunity to appeal.

I have proof that I paid for parking through RingGo. My receipt shows I paid from 09:00 to 13:00. Euro Car Parks’ ANPR photos show my vehicle entered at around 08:45 and exited at around 13:05.

I have already contacted Euro Car Parks and provided my proof of payment. I have also contacted my MP asking for assistance.

Has anyone dealt with a similar situation where the first letter they received was from a debt collector because the earlier notices went to an old address? If so, what happened, and is there anything else I should be doing?

Thank you.

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