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Unfortunately I didn’t have a copy of the appeal as it was done online. As it seemed they were saying a  a parking fee hadn’t been paid (and there was no mention of parking in the drop off zone) I explained about the machine not recognising the registration number even though it was keyed in correctly (the driver checked) and it was the second time that week that had happened albeit with a different machine. I sent them a copy of the receipt following cash payment of the fee of £3.80 and it shows the registration number of the vehicle too. I thought that would be it, simple, as it showed the correct amount had been paid. The car was parked in the carpark at 1.30pm ( site entered at 13.26pm) and left at 14.36pm. So even for the 4 minutes not counted the driver was still well within the time limit for that fee.The first mention of the drop off zone is when the email rejecting the appeal came through. See first post.I have absolutely no idea why they think the car was in the drop off zone which is why I feel so very strongly about not paying their invoice. Were other people caught that day in the same way? I guess I’ll never know.The hospital has not been approached and I suspect they will only refer back to the parking company and will not want to get involved even though as you say, they are jointly responsible. I can try to give them a call but I won’t hold my breath.

Yes that is the correct manhole cover. The landrover is leaving the site, the white car is coming out of the maternity ward carpark. If you turn the photo 180 degrees, you can see the car park on the left where the grey car is exiting. The driver parked where the white car is exiting on the back row adjacent to the main road. The red zone just after the main carpark entry/exit is the drop off zone I think. The driver has never driven down there because there’s never been a need to.Thanks for confirmation on NtK and POFA. No other photos I can see on Group Nexus website that apply here.

 The vehicle was not parked in the drop off zone, it was parked in the main car park as it always is when my mother has a hospital appointment. They have not sent any photos of being incorrectly parked as there are none. The only photos are of the vehicle entering and leaving the site which would apply to every vehicle visiting the hospital. There is only one entrance to the hospital for the public to park apart from A & E.  The original letter did not state the vehicle was parked in the drop off zone but that it had exceeded the maximum time limit of 15 mins. I appealed stating that the driver had paid for the time they were there for my mother’s appointment  and that their machine had not registered the reg number when going to pay, as this is what I thought they were getting at,  as there was no mention of incorrect parking. Unfortunately the driver was revealed as I had not discovered this website with the advice to follow. Their letter does state that the registered keeper would be pursued in the absence of driver details.What is NtK and POFA?

Post updated, thank you

Hi, I am hoping you can help me.I as the registered keeper have received a parking invoice from Group Nexus stating the driver overstayed the maximum stay. They did not! They were taking their 87year old mother to the hospital, they parked in the main carpark, went to the appointment and then went to the machines to pay for the parking. They entered the registration number, which the machine did not recognise, they checked it was correct, it was so had to enter manually, trying to remember the time they arrived. They were 4 minutes out, they checked the clock in the car at 1.30 when they parked up but forgot to allow themself time from when the anpr camperas clocked them entering the site. The parking fee of £3.80 was paid for the time of 13.30 to 14.36.This was the second time that week that their cameras didn’t pick up the registration number (no parking ticket received for that visit, again had to manually enter details).I obviously appealed the invoice (before I discovered your website) and received an email back stating: Thank you for your correspondence relating to your Parking Charge: *************The Charge was issued and the signage is displayed in compliance with The Private Parking Sector Single Code of Practice and all relevant laws and regulations. Clear signs at the entrance of this site and throughout inform drivers that the drop-off car parking space has a 15-minute time limit, and payment is not permitted. Your representations are not considered a mitigating circumstance for appeal.In light of this, on this occasion, your representations have been carefully considered and rejected.They did not park in the drop off zone which I gather is in the red zone outside the main hospital entrance. They parked in the main carpark (and have always done so on numerous visits before).You can see the entrance where the white car is coming out of which is before the red zone, assuming this is the drop off zone.My only options now are to pay the £40invoice which I 100% object to or appeal to POPLA which I understand which I understand no one seems to have much success withI have attached photos of the letter (offence appears to be different than the offence in the email which means my appeal was never going to be successful, together with photos of the entrance to the car park. Link https://ibb.co/album/jkWq0j  and https://ibb.co/chVDvQYnYour advice would be most welcome and gratefully received.