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Messages - deliveroo

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Civil penalty charge notices (Councils, TFL and so on) / Re: Merton - 52J Failing to comply with a prohibition on certain types of vehicle: Location LTN - PINCOTT ROAD JW HIGH P
« on: July 31, 2026, 07:07:43 pm »
Quote from: RichardW on July 31, 2026, 07:00:15 pm
What does it say in your  'Driver guide' to which they have referred?

The peoblem is I've logged into the dashboard and cannot find a 'driver guide'.

Only thing ive found in all the agreements I've signed is:



"You are responsible for any statutory notices and fines.
You must:
• pay for all parking fines, fees or penalties, speeding fines, bus lane fines and any other fines issued to you during the term of the Agreement relating to the Vehicle or your use of the Vehicle including those which result from motoring offences, violation or traffic or parking regulations;
• if your vehicle exceeds emission standards, pay any charge if you drive in a clean air zone
• pay the London congestion charge if you enter the appropriate zone; and
• inform the insurance provider of any penalty points issued to you or any of your named drivers, which may result in a review of your premium, as failure to do so may result in your insurance cover being invalidated. If you do not pay these amounts then Tusker will pay them on your behalf and we will recharge this cost to you together with an administration fee of £10 plus VAT. If, as registered keeper of the vehicle, Tusker receives notification of any speeding fine or non-payment of a fixed penalty notice, Tusker will charge an administration fee of £10 plus VAT for dealing with such notification. For the avoidance of doubt, these charges will form part of your Salary Sacrifice Agreement and you agree to these deductions being taken from your net pay.

If you use the Vehicle contrary to applicable law, you must reimburse us for any loss that we and/or Tusker suffer."

The problem is I haven't had a chance to view or challenge the PCN or even pay if I was liable. Do you think this is reasonable wording to justify what they have done?

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Civil penalty charge notices (Councils, TFL and so on) / Re: Merton - 52J Failing to comply with a prohibition on certain types of vehicle: Location LTN - PINCOTT ROAD JW HIGH P
« on: July 31, 2026, 04:22:19 pm »
Thanks so much for giving me some kind of hope! Shooting you a message now. Thank you

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Civil penalty charge notices (Councils, TFL and so on) / Re: Merton - 52J Failing to comply with a prohibition on certain types of vehicle: Location LTN - PINCOTT ROAD JW HIGH P
« on: July 31, 2026, 02:04:45 pm »
This definitely seems insane from Tuskers side to automatically pay all fines and accept liability whether or not it even happened.

I appreciate your response and will see if I can contact Tusker about it and see if theres anything else that can be done.




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Civil penalty charge notices (Councils, TFL and so on) / Merton - 52J Failing to comply with a prohibition on certain types of vehicle: Location LTN - PINCOTT ROAD JW HIGH PATH
« on: July 31, 2026, 01:07:55 pm »
Hi all. Please can someone advise and offer some support.

For background, I have a vehicle through a work scheme with Tusker. This PCN was issued on 22/07/2026 with the date of contravention on the 08/07/2026. I do remember going near this area but cannot remember any signange.

I received an email on 30/07/2026 from Tusker forwarding me the details and confirming the payment has already been made of £80 plus £10 admin fee. Please see below:



"Dear Customer,

We are writing to let you know that we have received a notification for your Tusker vehicle RE26EBZ. 

Reference:      MT0358457A

Date/Time:      08/07/2026 07:45:00

Authority/Operator Name:      London Borough of Merton

Document Type:      PCN - Moving Traffic (CCTV)

Estimated Cost:    £80.00 



We have paid this for one of the following reasons:


We have been instructed to pay on your behalf by your employer, as detailed in your Driver Guide.
Legislation requires payment by the registered keeper, for example fines issued under the Railway Byelaws.
The notification has been escalated back to Tusker, or we have received a second notice of a previous fine.
We are unable to transfer liability, and so payment is the only option available to us.


We have therefore paid £80.00 which your employer will be deducting from your salary along with a £10 admin fee.

The above payment has been made to avoid escalated costs to both you and Tusker. It may be possible for you to challenge this fine, to do so please contact the issuing authority directly.

What do you need to do?

If you accept liability no further action is required.
If you do not accept liability, please appeal to the authority. You have 28 days, from the time the notice is issued, to do this and instructions on how to appeal are included on the notification. To enable you to speak with the authority we have attached a Third Party Authorisation letter. You will need to send this with your appeal. If you accept liability no further action is required.
To submit a challenge, we would advise you to try this online in the first instance. Where this isn’t accepted due to a payment being made, you may still appeal in writing by following the address. If you accept liability no further action is required.
Please be advised, there are only a few reasons why a PCN served for breaching road rules would be cancelled, such as a medical emergency or moving out of the way of an emergency vehicle.


If your challenge is successful, please let us know so that we can locate the refund when it arrives and issue this back to your employer.

For full details on how fines are managed, please check your Driver Guide – and if you’re ever unsure, just get in touch.

Kind Regards,

The Fleet Admin Team"



They have provided me a letter of authrosiation which I have attached as an image along with the PCN.


My issue now is I am unable to view the evidence or challenge this online. All methods I have tried say once the penalty notice has been paid, I have lost my right to appeal. I have sent an email this morning to parking services at merton stating this and awaiting a response. What should I realistically expect next? Any advice is greatly appreciated.

Thanks




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