I'm looking for some advice on a UKCPS Parking Charge at Leeds City Station (railway land) because I don't think I've been treated fairly.
I am the registered keeper and submitted a detailed appeal to UKCPS through their online appeals portal on 27 March 2026. I immediately received an email confirming my appeal had been successfully submitted and that I would receive a response within 28 days.
After that, I heard absolutely nothing.
I received no email, no letter, and no communication from UKCPS. I therefore believed my appeal was still being considered or successful.
The next correspondence I received was a letter from TRACE Debt Recovery demanding £170. This was the first I knew that my appeal had supposedly been rejected.
I contacted TRACE, who kindly provided me with a copy of the appeal rejection letter. During my initial call, they also told me there was an email address on file that did not belong to me, which immediately raised concerns. They also said they could not provide proof that the rejection had actually been sent.
I then submitted a Subject Access Request to UKCPS.
The SAR included a copy of the rejection letter and an email delivery log showing it was supposedly sent to my correct Outlook email address on 17 April 2026. However, I have checked my inbox, junk folder, deleted items and archive and can confirm I never received it. I did receive the original appeal acknowledgement from the same email address, so I know their emails are capable of reaching me.
Because I never received the rejection, I was denied the opportunity to:
- Consider the reasons for rejecting my appeal.
- Decide whether to pay the charge at the lower amount (£60).
- Exercise my right to appeal to the Independent Appeals Service (IAS).
Instead, the matter was passed straight to TRACE, who are now pursuing £170.
UKCPS have now told me that if I wish to complain, I must do so in writing by post. I am preparing that complaint.
For context, my original appeal raised the following points:
- The Notice to Keeper was issued as Non PoFA, so there is no keeper liability.
- Leeds City Station is railway land subject to byelaws and therefore not "relevant land" under Schedule 4 of the Protection of Freedoms Act 2012.
- I was appealing as the registered keeper and did not identify the driver.
- The stop lasted less than a minute and involved a licensed taxi assisting a disabled passenger. The driver remained with the vehicle at all times and stopped because of safety considerations arising from the passenger.
- I also challenged landowner authority, signage and compliance with the relevant Code of Practice.
UKCPS rejected the appeal, stating that because the driver had not been identified they could not transfer liability. However, they then went on to state that "you have breached the terms and conditions", which seems contradictory because they had already accepted they could not transfer liability to the registered keeper.
I can include details of my original appeal and the rejection letter that TRACE provided to me, as these give the full background and explain the reasons UKCPS relied upon to reject my appeal.
At this point, I'm genuinely unsure what to do next.
Should I submit the written complaint to UKCPS and wait for their response before doing anything else?
What action is TRACE likely to take from here? Are they likely to recommend that UKCPS issue court proceedings over what was originally a £60 Parking Charge that has now increased to £170, particularly given that I never had the opportunity to consider the appeal outcome or decide whether to appeal further or pay the original amount?
Has anyone been in a similar position, and if so, what was the outcome?
Any advice on the best next steps would be greatly appreciated, as this whole situation has become incredibly stressful and I feel I've done everything I reasonably could throughout the process in good faith.