Free Traffic Legal Advice

Hi, I received this parking ticket— is there anything I can do? I was under the impression that up to 10–15 minutes wouldn’t be an issue. I understand that rules are rules, but when you’re with kids, it’s sometimes easy to miss the time 🙂

Also, the camera at the entrance of the parking was completely knocked down, and no one seemed to know whether it was working or not. From what I understand, the parking is relatively new, and many people were unsure whether it was payable or still free.

Thanks in advance!