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You make a level 2 complaint in the same way as the original but you access it here:
https://contact.dvla.gov.uk/head-of-complaints

Send a formal complaint to PCM as follows:hello again

So, are you saying that the have sent you copies of the same documents you previously showed us? I see that there is an extra page you've shown which does have appeal information on it. Is that the back of one of the documents you previously showed us or is it a separate page that was not included originally?





