Free Traffic Legal Advice

It’s now saying on hold but obviously it’s still at the 270GBP(x2) amount


06 February 2026 On Hold: SUS20 - Enquiry Received (21/02/2026)
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03 February 2026 On Hold: SUS26 - Representation Received (20/02/2026)
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02 February 2026 On Hold: SUS26 - Representation Received
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16 January 2026 Charge Certificate Batched
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Hi,

Thanks for your help - I received letters from them on saturday and today, stating that they rejected my claim in December and it’s not their problem if Royal Mail didn’t deliver my post? Also that I didn’t provide any evidence that I had to drive through london (I provided screenshots showing mapping software reporting M25 is close). I don’t think this is at the TEC stage yet or perhaps I should call them and check?

received 7 feb
received 7 feb
received 13 feb

I was charged for being in the ULEZ zone twice (23:44, 00:06) (XJ70963916 XJ70994217 SJ63 SXS) while being re-routed around the M25. As I was on my way to Dover at the time and would be out of the country for 5-6 weeks, I immediately submitted a query to confirm that the cameras had been turned off, including screenshots of closed roads that I took as soon as it was safe to do so. As | received no reply, the matter slipped my mind while on site in Germany. When I returned, I discovered two escalated PCNs in the post immediately called support regarding this, and they told me to submit a challenge, and the fee would be frozen until I had been contacted in writing. This is confirmed on submission of the challenge with the following wording: "When we receive your representation the enforcement process will be suspended and the amount of your PCN will not increase until we have investigated and responded to your representation in writing." No such response was received.

I did manage to find an email confirming receipt of the challenge in my spam - the mail domain is incorrectly configured and as such will not be received by most customers..

Note that this is the _only_ email I’ve received from them, and I’ve screenshotted every enquiry/complaint - either their mail is even more broken that it seems, or they just aren’t responding?? Has _anyone_ had an email from them lately??

A summary of the main points below

08/10/25: I was unable to avoid the ULEZ zone due to M25 closure 8/9 oct 23:44 00:06
09/10/25: I immediately contacted ulez enquiries when I arrived in Dover, asking for advice on the matter (3841741) No response was received
01/12/25: PCNs escalated and received on return - called them and Challenge submitted (61193653)- confirmation of receipt located, but email domain is incorrectly spoofed and thus is flagged as phishing by mail servers
 - No response to challenge received (seems it was reviewed and rejected 03/12)
21/01/26: Increased charge notices received despite no response in writing.
23/01/26: Complaint(s) and enquiry submitted today (3990090 3990033 3989958)

Given that I did briefly drive in the ULEZ zone, (even if I absolutely did not want to, and was unable to avoid as I was en-route to a ferry in Dover from Luton, and the M25 was closed, and it says on their site if roads are closed contact them etc etc), I accept that potentially I could be liable for the ULEZ, and would have immediately challenged and then paid the charge if my challenge was not upheld if I had known. I have attempted to contact TFL multiple times during this process and been willing to engage with the system, but | have received absolutely shocking support.

Is paying now tacit agreement that the late fees are accepted? Can anyone advise my best option? Am quite migraine today so hoping the answer is not ‘call them’

I’ve put all the screenshots and info in a google drive, I think

google drive folder