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Messages - gravers007

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1
So just a quick update on this.

I was sent a "Final Reminder" and they have conflicting advice on it. The front (pic below) shows that the link to contest the charge is paycharge.retailparkuk.co.uk.

However, on the back of the reminder letter under the section "Contesting this parking charge" it says to appeal via www.appeals.retailparkuk.co.uk

https://ibb.co/rXgLYWX

Is there anything in the fact that a) this is inconsistent and b) the 1st URL takes you to a page (that doesn't have navigation to the other more comprehensive page). This URL has very little information and is missing details on:

1. how I could appeal
2. Their complaints procedure
3. Which parking association they belong to.

Are these point that are worth adding to the appeal?

2
I tried contacting tescos and they said they couldn't help. I couldn't work out who the landowner is - does anyone know how i can find that out? I can ask Tesco who owns it maybe...

I changed my mind and decided to fight them. I went to the link given in the letter for contesting charges paycharge.retailparkuk.co.uk and it doesn't give an option for contesting the charge?

The link below shows the website after i enter the reference number and registration

https://ibb.co/s9Hg3xQM

Is the best course of action to write out the letter and send to the address given (with proof of postage) and add the point that their letter is incorrect in that the URL for contesting the charge does not let me do that.


Thanks again,

3
Thank you very very much for the thoughtful response ixxy. The fact that you wrote a response that touched on every point in detail is incredibly kind.

Going through all those steps sounds like a lot of faff, especially when it might come to nothing I think I might just pay the ticket. Its really annoying as that tescos was used and a good amount was spent. The driver feels stupid for not just getting a parking permit.

Nonetheless, thanks for your help

4
not had much traction on my previous comment. If anyone has advice on what i can do to improve the letter it would be very much appreciated.

Thanks in advance :)

5
Apologies you're right - i got my dates mixed up

6
Thanks for the responses guys. Its weird I can't see the links DWMB2s post on my phone - but I can on the PC.

I've reached out to Tescos but they couldn't help.

I've put this letter together. Any feedback on how it can be improved would be really helpful. Also, is there a date I should be aiming to send it? I know years ago the guideline was to send it as close to the 28day window as possible, is this still the case?

Dear Sir/Madam,
I am writing to dispute your parking charge as the registered keeper of the vehicle. I am not confirming who was driving, and no such assumption should be made.

Since your Parking Charge Notice is a vague template, I require a full explanation of the allegation and your evidence. Please provide clear, legible photographs of: (a) the relevant signage as it appeared on the date in question, and (b) the vehicle showing the registration plate clearly.

The Parking Charge does not evidence that the car was parked but rather that the vehicle entered and exited at certain times. To allege a parking overstay there should be evidence that the car was parked continuously during this period.
The picture shown of a vehicle entering the site is extremely blurry and the registration plate cannot be verified beyond reasonable doubt.

The vehicle in question is often used to make multiple visits to that precinct. The letter contends that the vehicle was on site for over 30 minutes, but provides no evidence that these are not entrance and exit images from two separate visits within the permitted time. Without evidence showing continuous presence, these could reasonably be two distinct trips.
The Notice to Keeper was not received until 10th January, which is outside the 14-day window specified in the Protection of Freedoms Act 2012.

Your allegation involves an alleged overstay of minutes. The British Parking Association Code of Practice requires a 10-minute grace period. Your evidence must demonstrate this was provided and that any overstay exceeded it.
Given that these points have not been satisfied, I will not be held accountable or liable for any charges you send to me.
Kind Regards, Gravers

7
As mentioned previously, here are pictures of the signage.

https://ibb.co/G3tRCx0c
https://ibb.co/cc665SX7
https://ibb.co/KzmjV7bS



I'll keep my fingers crossed.

8
Thanks very much for coming back to me. I will get pictures of the signage tonight and post a link shortly.

I can't seem to see the links posted to the legislation and code of practice. Can you post them again please?

I thought that if the licence is not visible then they can't evidence that the car came in at that time. As such they can't prove the vehicle stayed more than 30mins.

Is it worth appealing to the shops in the promenade (eg Tescos, boots) or is that usually pointless?

9
On the 7th Jan I received this Parking charge letter. I am the registered keeper of the car referenced in the letter.

I've had to redact it, but I wanted to note that the picture of the number plate on entry is very dark and almost impossible to read.

Front: https://ibb.co/Z6rSQjG0
Back: https://ibb.co/hJqmwMFJ

I may be being daft, but can someone point me to the correct process to follow?

I do not have pictures of the signage, but I can get that tomorrow. The area hosts a parade of shops (link to google maps below, however the parking signs have changed from what is there). The area has a boots, tesco and other shops. It allows cars 30mins free but you can pay if you wish to stay longer.

https://maps.app.goo.gl/xSqSHLNVeyuArUbeA

Thanks in advance

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