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Private parking tickets / Re: Queen Elizabeth Hospital PCN
« on: January 26, 2024, 05:24:09 pm »
Ok thanks!
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Private parking tickets / Re: Queen Elizabeth Hospital PCN
« on: January 26, 2024, 11:40:19 am »
Hi all,
I have some updates.
PALS route - PALS escalated my issue to Wise (with my consent)- however, unfortunately, at that time my complaint named me as the driver. I hope this doesnt blow my case.
They came back with the 'nothing we can do' routine so I pushed back and now it has been escalated to their 'Head of Security', however its been a while now and I havent heard anything further.
Wise appeal route - I appealed to Wise with just the text provided here (thanks for that!) - They rejected the appeal, but did not respond to any of the points made on my appeal, instead, they seem to be responding to the points I made to PALS which they escalated to them.
This appeal has been considered in
conjunction with the evidence gathered by the parking attendant. Our records show that the notice was correctly
issued as your vehicle was parked in breach of the Terms and Conditions of Parking.
The signage on site clearly states that you must park wholly within the confines of a single marked bay.
Unfortunately you did not adhere to these terms so the parking charge was issued correctly.
For parking to work on site careful consideration has been made to where cars can park, and these areas have
been marked with bays to show where the parking may happen. Anyone outside of these marked bays can cause
an obstruction to the other users of the site. Although you feel that where you parked was not an obstruction, the
trust has put a lot of thought into how to line their car parks. We do ask you to consider that this is a hospital where
many old and unwell people need to visit, some feeling quite poorly, some with less than perfect eyesight, some
with poor reactions or spatial awareness.
When the area determined for them to turn a corner or progress down a roadway is blocked, even partly by a
vehicle parked where it should not be (as with your car where it was), it means that the experience of some is
greatly challenged. This is the reason there are no spaces where you parked, as it is intended to be kept clear to
allow for all users the car park, not just the more able with keen senses.
Consequently, after careful consideration your representation has been declined.
MP route - My MP responded with this:
I was very sorry to learn of your experience parking at the Queen Elizabeth and appreciate fully your frustration with how the case has been handled by Wise Parking. I appreciate fully that this occurred at an already stressful and emotional time in light of your partner’s condition. I trust your partner is recovering well.
I continue to press the British Parking Association (BPA) to do more to hold Wise Parking and other parking companies to the industry’s code of conduct, to which it is a signatory.
The BPA has its own code of practice and appeal procedures to which they expect their members to adhere. If a private parking company does not follow these codes responsibly, they risk being banned from accessing DVLA data and will be unable to issue parking charges.
I would therefore encourage you to make a complaint directly to the BPA. Enquiries to the BPA’s Approved Operator Scheme can be made via the following site: www.britishparking.co.uk/Contact-AOS
In terms of reforming the current arrangement, Parliament already passed into law in March 2019 the Parking (Code of Practice) Act, which provided for a mandatory code of practice for operators of private car parks.
However, the Government has dragged its heels and we are still waiting for the new Parking Code of Practice to be fully implemented. The Code was temporarily withdrawn in June 2022 “pending review of the levels of private parking charges and additional fees”, according to the Department for Levelling Up, Housing and Communities.
I have long pressed successive Secretaries of State for Transport to bring forward the new Code as a matter of urgency so people have better protection against private companies, like Wise Parking, and will continue to do so.
I trust the above makes clear my thinking on the issues your case raises and that the suggested lines of enquiry you might pursue are of use to you.
NHS Trust CEO route - still waiting on a response.
Thanks
I have some updates.
PALS route - PALS escalated my issue to Wise (with my consent)- however, unfortunately, at that time my complaint named me as the driver. I hope this doesnt blow my case.
They came back with the 'nothing we can do' routine so I pushed back and now it has been escalated to their 'Head of Security', however its been a while now and I havent heard anything further.
Wise appeal route - I appealed to Wise with just the text provided here (thanks for that!) - They rejected the appeal, but did not respond to any of the points made on my appeal, instead, they seem to be responding to the points I made to PALS which they escalated to them.
This appeal has been considered in
conjunction with the evidence gathered by the parking attendant. Our records show that the notice was correctly
issued as your vehicle was parked in breach of the Terms and Conditions of Parking.
The signage on site clearly states that you must park wholly within the confines of a single marked bay.
Unfortunately you did not adhere to these terms so the parking charge was issued correctly.
For parking to work on site careful consideration has been made to where cars can park, and these areas have
been marked with bays to show where the parking may happen. Anyone outside of these marked bays can cause
an obstruction to the other users of the site. Although you feel that where you parked was not an obstruction, the
trust has put a lot of thought into how to line their car parks. We do ask you to consider that this is a hospital where
many old and unwell people need to visit, some feeling quite poorly, some with less than perfect eyesight, some
with poor reactions or spatial awareness.
When the area determined for them to turn a corner or progress down a roadway is blocked, even partly by a
vehicle parked where it should not be (as with your car where it was), it means that the experience of some is
greatly challenged. This is the reason there are no spaces where you parked, as it is intended to be kept clear to
allow for all users the car park, not just the more able with keen senses.
Consequently, after careful consideration your representation has been declined.
MP route - My MP responded with this:
I was very sorry to learn of your experience parking at the Queen Elizabeth and appreciate fully your frustration with how the case has been handled by Wise Parking. I appreciate fully that this occurred at an already stressful and emotional time in light of your partner’s condition. I trust your partner is recovering well.
I continue to press the British Parking Association (BPA) to do more to hold Wise Parking and other parking companies to the industry’s code of conduct, to which it is a signatory.
The BPA has its own code of practice and appeal procedures to which they expect their members to adhere. If a private parking company does not follow these codes responsibly, they risk being banned from accessing DVLA data and will be unable to issue parking charges.
I would therefore encourage you to make a complaint directly to the BPA. Enquiries to the BPA’s Approved Operator Scheme can be made via the following site: www.britishparking.co.uk/Contact-AOS
In terms of reforming the current arrangement, Parliament already passed into law in March 2019 the Parking (Code of Practice) Act, which provided for a mandatory code of practice for operators of private car parks.
However, the Government has dragged its heels and we are still waiting for the new Parking Code of Practice to be fully implemented. The Code was temporarily withdrawn in June 2022 “pending review of the levels of private parking charges and additional fees”, according to the Department for Levelling Up, Housing and Communities.
I have long pressed successive Secretaries of State for Transport to bring forward the new Code as a matter of urgency so people have better protection against private companies, like Wise Parking, and will continue to do so.
I trust the above makes clear my thinking on the issues your case raises and that the suggested lines of enquiry you might pursue are of use to you.
NHS Trust CEO route - still waiting on a response.
Thanks
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Private parking tickets / Re: Queen Elizabeth Hospital PCN
« on: January 23, 2024, 11:36:33 pm »
So sorry for the radio silence. I didnt get an alert about your response so im only seeing it now. I will raise the appeal as advised and let you know the outcome.
I have been exchanging emails with PALS but havent got very far to be honest!
I have been exchanging emails with PALS but havent got very far to be honest!
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Private parking tickets / Re: Queen Elizabeth Hospital PCN
« on: January 17, 2024, 10:53:45 pm »
Fair enough
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Private parking tickets / Re: Queen Elizabeth Hospital PCN
« on: January 17, 2024, 08:31:58 pm »
Thank you.
Sadly, yes, the sign does specify parking within bays.
I will contact PALS.
I read on another thread that judges tend to throw out cases of not parking wholly in bays as they are often deemed de minimis. Have you heard this?
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Sadly, yes, the sign does specify parking within bays.
I will contact PALS.
I read on another thread that judges tend to throw out cases of not parking wholly in bays as they are often deemed de minimis. Have you heard this?
[ Guests cannot view attachments ]
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Private parking tickets / Re: Queen Elizabeth Hospital PCN
« on: January 17, 2024, 07:20:58 pm »
Sorry about that
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Private parking tickets / Re: Queen Elizabeth Hospital PCN
« on: January 17, 2024, 06:50:47 pm »
Ah, sorry.
This is Queen Elizabeth hospital in South East London.
From what i understand, the NHS contract Wise Parking to manage carparks at some of their hospitals.
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This is Queen Elizabeth hospital in South East London.
From what i understand, the NHS contract Wise Parking to manage carparks at some of their hospitals.
[ Guests cannot view attachments ]
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Private parking tickets / Queen Elizabeth Hospital PCN
« on: January 17, 2024, 05:05:13 pm »
Hi all,
just received a PCN from Wise Parking for 'not parking wholly within a single marked bay'.
On that day the driver had an emergency as the driver's partner was having medical issues. The driver parked outside of a bay temporarily while the driver helped the driver's partner into the hospital before returning to the car and parking it in a bay. This process took less than 10 minutes and the vehicle was not causing an obstruction. The driver was able to pay for parking while the driver did this, and for the extra hours the driver and the driver's partner then spent in A&E.
The driver was wondering if there was a grace period for parking outside of a bay?
Also, could the driver claim back what I had paid for parking during this period?
This PCN did not come from ANPR, it must have been an inspector, however, no ticket was left on the car. The just took pictures and recorded the time by the looks of it.
Thanks!
Lee
just received a PCN from Wise Parking for 'not parking wholly within a single marked bay'.
On that day the driver had an emergency as the driver's partner was having medical issues. The driver parked outside of a bay temporarily while the driver helped the driver's partner into the hospital before returning to the car and parking it in a bay. This process took less than 10 minutes and the vehicle was not causing an obstruction. The driver was able to pay for parking while the driver did this, and for the extra hours the driver and the driver's partner then spent in A&E.
The driver was wondering if there was a grace period for parking outside of a bay?
Also, could the driver claim back what I had paid for parking during this period?
This PCN did not come from ANPR, it must have been an inspector, however, no ticket was left on the car. The just took pictures and recorded the time by the looks of it.
Thanks!
Lee
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Civil penalty charge notices (Councils, TFL and so on) / Re: 31J - entering and stopping in a box junction when prohibited Peartree way, Greenwich
« on: December 16, 2023, 01:32:25 pm »
Just cant help but find this recent letter rude.
[ Guests cannot view attachments ]
[ Guests cannot view attachments ]
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Civil penalty charge notices (Councils, TFL and so on) / Re: 31J - entering and stopping in a box junction when prohibited Peartree way, Greenwich
« on: December 09, 2023, 11:59:25 am »
Hi cp8759
Please can you hide my name and car reg. thanks!
Please can you hide my name and car reg. thanks!
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Civil penalty charge notices (Councils, TFL and so on) / Re: 31J - entering and stopping in a box junction when prohibited Peartree way, Greenwich
« on: December 08, 2023, 09:45:12 am »
Many thanks to cp8759!
My appeal was granted!
"The Enforcement Authority did not attend, either by telephone or in person.
The Enforcement Authority have produced no evidence in this case and, in particular, have failed to produce a copy of the Penalty Charge Notice."
My appeal was granted!
"The Enforcement Authority did not attend, either by telephone or in person.
The Enforcement Authority have produced no evidence in this case and, in particular, have failed to produce a copy of the Penalty Charge Notice."
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Civil penalty charge notices (Councils, TFL and so on) / Re: 31J - entering and stopping in a box junction when prohibited Peartree way, Greenwich
« on: October 23, 2023, 05:06:22 pm »
That would be greatly appreciated! many thanks for offering!
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Civil penalty charge notices (Councils, TFL and so on) / Re: 31J - entering and stopping in a box junction when prohibited Peartree way, Greenwich
« on: October 19, 2023, 12:37:11 pm »
Many thanks for your assistance.
I have taken all the points raised here (word for word in many cases) and have drafted the below:
Dear sir/madam
As can be seen on the video evidence, my vehicle did not enter any box junction at 3:29, in fact, the video evidence confirms my car had already entered the box junction at the start of the recording (3:28). Unfortunately the video evidence does not show the time of entry, which must have been before the start of the recording.
Furthermore, the video evidence shows that my exit is clear on entering the box. Space large enough to accommodate the vehicle can be seen beyond the junction markings.
My vehicle did not stop for stationary vehicles. I was forced to stop by a moving vehicle (the bus) cutting across the lane in front of me. The bus and my vehicle became static at roughly the same time. Also, in order to avoid an accident, I was forced to give way to a motorcyclist trying to squeeze through a gap in front of me.
Once stopped, the video evidence clearly shows that there was enough room ahead of my vehicle to clear the box, however, safety concerns had precluded me from making use of this space. I did not make use of the space ahead as a precaution against the bus cutting further over once the traffic began moving again.
As no contravention of entering a box occurred at 3:29, and as on entering further into the box, enough space to accommodate my vehicle can be seen beyond the junction markings, the contravention alleged on the PCN did not occur and the penalty charge must be cancelled.
I have taken all the points raised here (word for word in many cases) and have drafted the below:
Dear sir/madam
As can be seen on the video evidence, my vehicle did not enter any box junction at 3:29, in fact, the video evidence confirms my car had already entered the box junction at the start of the recording (3:28). Unfortunately the video evidence does not show the time of entry, which must have been before the start of the recording.
Furthermore, the video evidence shows that my exit is clear on entering the box. Space large enough to accommodate the vehicle can be seen beyond the junction markings.
My vehicle did not stop for stationary vehicles. I was forced to stop by a moving vehicle (the bus) cutting across the lane in front of me. The bus and my vehicle became static at roughly the same time. Also, in order to avoid an accident, I was forced to give way to a motorcyclist trying to squeeze through a gap in front of me.
Once stopped, the video evidence clearly shows that there was enough room ahead of my vehicle to clear the box, however, safety concerns had precluded me from making use of this space. I did not make use of the space ahead as a precaution against the bus cutting further over once the traffic began moving again.
As no contravention of entering a box occurred at 3:29, and as on entering further into the box, enough space to accommodate my vehicle can be seen beyond the junction markings, the contravention alleged on the PCN did not occur and the penalty charge must be cancelled.
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Civil penalty charge notices (Councils, TFL and so on) / Re: 31J - entering and stopping in a box junction when prohibited Peartree way, Greenwich
« on: October 19, 2023, 11:43:11 am »
ok - youve help change my mind
I am going to fight it.
I will compose a draft now.
I am going to fight it.
I will compose a draft now.
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Civil penalty charge notices (Councils, TFL and so on) / Re: 31J - entering and stopping in a box junction when prohibited Peartree way, Greenwich
« on: October 18, 2023, 09:12:18 pm »
I’ve made my mind up. I am just going to pay it and get this out of my life. I can’t risk it jumping to double the amount. I guess in future I don’t cross the junction until the road ahead is entirely clear and just ignore the honks behind me.
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