Free Traffic Legal Advice

Very, very grateful for your very thorough answer.

UPDATE:

Turns out it was because we didn't update the V5c on that vehicle. did with the other one so no idea why not. moving be stressful 

So, I replied with this:



Dear Ocean Parking Team,

I am writing as the registered keeper of vehicle REG regarding a letter I have received from TRACE Debt Recovery (Case ID: 327128324), which relates to Parking Charge Reference XXXXXXXXXXX.

This TRACE letter dated 04 December 2025 is the first correspondence I have received regarding this matter. I have now discovered that the DVLA held an old address on the vehicle’s V5C at the time you requested keeper details, which explains why no earlier correspondence was received at my current address.

For clarity, I am not confirming the identity of the driver, nor am I making any admission of liability. I am simply attempting to understand the basis of the claim, which I have only just become aware of.

In order to properly review the matter, I request that you:

Place the case on hold immediately while this is investigated.

Reissue the original Notice to Keeper and all subsequent correspondence to my correct address:
(Address)

Reset the charge to the original (pre-debt recovery) amount, as I was never given the opportunity to appeal or respond due to the outdated DVLA address.

Provide copies of the following documentation:

The original Notice to Keeper sent to the DVLA address

All photographic/ANPR evidence

Full entry and exit timestamps recorded

Copies of all letters you state were issued previously

I am engaging promptly now that the matter has been brought to my attention, and I request confirmation that the case has been placed on hold while you review and respond to this request.

Thank you, and I look forward to your reply.

Kind regards,
Name


They said this:


Please be advised, we receive all of our Keeper details directly form the DVLA. If these are incorrect you will need to contact them directly regarding this. As a result of this we are unable to reissue the Parking Charge Notice (PCN).

 

Furthermore, please see attached a copy of the Notice to Keeper, Reminder Notice, and proof of postage for both of these letters. We have also attached a copy of the time and date stamped ANPR images that take a picture of your vehicle entering and existing site.

 

Additionally, as the Parking Charge Notice (PCN) is 56 days old, this case has gone to debt recovery with the agent Trace Debt Recovery.

 

You will have to liaise with them directly on 01604 968123.

 

Kind regards,
 

Ocean Parking



And they sent this:


https://drive.google.com/file/d/1nRfXiuhiyG27WKLmByHTZd_SOPXemEix/view?usp=sharing