Free Traffic Legal Advice

Dealing with a similar dispute myself involving Trace and now Moorside. Have you received any further communication since the update below? Today I received a Final Notice text message - still awaiting a response to my last letter to them and have called them to say so. Just wondering what to expect next….

Received the following automated email reply from Moorside:

Thank you for contacting Moorside Legal.

Please be advised that this mailbox is not monitored. We request that you access our online portal at https://portal.moorsidelegal.co.uk and follow the instructions provided to submit your enquiry.


Alternatively, you may contact us by telephone on 0330 822 9950 between the hours of 9:00am and 5:30pm, Monday to Friday.


Third parties
If you are contacting us on behalf of someone else, we will need their authority before we can speak with you. They can provide us with this authority by calling us on 0330 822 9950 or by writing to us confirming their full name, address, reference number, your full name, and that they consent to us sharing their personal data with you.

Alternative contact
For immediate payment, please visit https://portal.moorsidelegal.co.uk

If a claim has been issued
Please note that if a County Court Claim has been issued against you, sending an email or a portal request will not suspend or delay the proceedings. You must comply with any instructions issued by the Court to avoid a Judgment being entered against you. You may also wish to obtain independent legal or debt advice.


Yours sincerely
Moorside Legal

Do I access their online portal or ignore the email?

Hi again @b789 - another letter received from TRACE - see here: https://www.dropbox.com/scl/fi/78ifbndt4vdjrc0ouulx7/IMG_4523.jpeg?rlkey=brqsbu6ebjuh61xq7r2n0uosh&st=96iadp6n&dl=0

Do I continue to ignore them?  To confirm, I have only contacted them once when they first wrote to me - I asked for details of the original PCN and any communication, which they then sent. I did not identify the driver.

Would appreciate your guidance on next steps.

As others have experienced, I recently received communication from Trace Debt Recovery requesting I pay £170 for a parking contravention they claim was made on 3 January 2023.

Unfortunately I did not see the advice not to engage with Debt Collectors in time, and I did respond, but only to say:

"This is the first time I have heard about this matter. Please can you provide full details of the parking charges you have written to me about.
Please include any previous correspondence Alliance Parking say has taken place.
Please also provide details of your (Trace Group) and Alliance Parking’s privacy and data protection policies illustrating the legitimacy of how my details have been shared in this case."

They replied by email with a copy of the NTK and a certificate of posting.
 
I received another letter dated 3/11/2025 stating I have 14 days to settle or "our client can choose to start legal proceedings against you at any time."

Yesterday I received a text message from TRACE saying "FINAL DEMAND - Please contact TRACE...to prevent your case being passed to our legal department".

All the above comms from Trace can be viewed here: https://www.dropbox.com/scl/fo/162i9fzk7ag4w5jehu2a8/AE5Z5EYBJ5zajbOhEJA6ARg?rlkey=heavsguqil1opkk9qp1gnm84w&st=vbbut6se&dl=0

Do I respond or ignore? We have no recollection of using the car park (we don't live there - it would have been during a holiday visit) but, had we done so, would have expected to pay for parking at the machine.

Advice much appreciated.