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Messages - DeadParrot

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1
I am getting ready to make a claim through the small claims court.

What are your thoughts on contacting the ICO - Information Commissioner's Office before I start the process?
Would it help my claim if the ICO agree that Smart Parking have broken the Data Protection Law?

Smart Parking have removed the ANPR camera and amended the signage.
There has been no further communication from them since my last letter of intent to proceed through the small claims court.

2
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: December 12, 2025, 05:04:13 pm »
All you now have is proof that it was not delivered. If you insist on using snail mail then all you need to do is send it first class and get a free Proof of Posting receipt from any post office.

If they have emailed you, then you have a return email address for them. Send the LoC as a PDF attachment in an email. As long as it is not bounced immediately, then it is served. It easy to check whether an email address SMTP server accepts email.

Thanks.

I did attach a PDF copy to the email that I sent to their DPO who is located in Birmingham.

Their email replies do acknowledge receipt of the LoC.
So all is good so far.

My last post was really only for other users to be aware that posted mail is not guaranteed to be delivered to their registered office.

3
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: December 12, 2025, 03:37:16 pm »
surprisingly, my LoC ( dated and posted on 14/11/2025) addressed to the registered office of Smart Parking has been returned to me.

Royal Mail have marked it as "ADDRESS INACCESSIBLE".

Smart Parking LTD
5 South Inch Business Centre
Shore Road
Perth
PH2 8BW

Probably better to post copies of future correspondence to the Birmingham address.
Unit 43 Elmdon Trading Estate, Bickenhill Lane, Birmingham, B37 7HE

4
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: December 05, 2025, 03:44:00 pm »
I agree. Give them a reasonable extension to 22nd December. However, send them a response as follows:

Quote
Dear Sir or Madam,

I acknowledge your email of 5 December.

For the avoidance of doubt, cancellation of the PCNs does not resolve the data protection issues raised in my Letter of Claim dated 14 November 2025. Those relate to your unlawful acquisition and processing of my DVLA data and ANPR surveillance of an adopted public highway, and to my claim for compensation under UK GDPR and the Data Protection Act 2018.

In the spirit of reasonableness, I will allow your requested extension and agree that you may have until 22 December 2025 to provide a full substantive response to my Letter of Claim, addressing all remedies sought, including compensation. This is a final deadline.

If I do not receive a satisfactory response by close of business on 22 December 2025, I will issue a claim in the County Court without further notice, and I will rely on your delay and failure to engage properly with the Pre-Action Protocol when the court considers conduct and costs.

Yours faithfully,

[Name]



Many thanks.

Email response sent a short while ago.

5
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: December 05, 2025, 08:30:32 am »
What is my next step?

Smart parking emailed this morning, it just seems to be a delaying tactic.
I generously gave them an extension which expired today to respond.

 Dear Sir/Madam,

As per our email below, we are writing to inform you that there will be a delay in the response from Smart Parking.

After reviewing in detail and the content of the letter, we want to ensure that we can provide the individual with a full and clear response, to enable us to do so, further time is needed therefore, please be advised that we will respond back to you no later than the 22nd December.

Apologies about any inconvenience.

Yours Sincerely

Smart Parking


6
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: December 01, 2025, 03:44:37 pm »
That faint sound you can hear in the background is panicking.
:D  :D  :D  ;D  ;D  ;D

7
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: December 01, 2025, 03:43:59 pm »
Smart Parking Ltd.
5 South Inch Business Centre, Shore Road, Perth, Perth And Kinross, PH2 8BW

LETTER OF CLAIM

Data Protection Act 2018 / UK GDPR – Unlawful obtaining and processing of personal data

Dear Sir or Madam,

I write to give you formal notice under the Pre-Action Protocol for Media and Data Protection Claims of my intention to bring proceedings against Smart Parking Ltd for breaches of the Data Protection Act 2018 and the UK General Data Protection Regulation (“UK GDPR”).

1. Background
You have twice obtained my personal data from the Driver and Vehicle Licensing Agency (DVLA) and issued Parking Charge Notices in respect of a vehicle parked on XXXXXXXXX which is an adopted public highway maintained by XXXXXX City Council. The land is not private, is not a car park, and is therefore not “relevant land” for the purposes of Schedule 4 to the Protection of Freedoms Act 2012.

Your ANPR camera merely captured my vehicle driving on a public road. There is no lawful basis for you to have requested or processed my keeper data, nor to have asserted the existence of any contract, parking contravention, or debt.

2. Breaches alleged
Smart Parking Ltd has:
• obtained my DVLA keeper data without reasonable cause, in breach of the DVLA KADOE contract;
• processed and retained that data without any lawful basis under Article 6(1) UK GDPR;
• misrepresented a public highway as “private land” to justify that processing; and
• caused distress, wasted time and anxiety in having to rebut baseless notices and gather council evidence.

These acts amount to infringements of the UK GDPR, including Articles 5(1)(a)–(c) (lawfulness, fairness, purpose limitation and data minimisation) and Article 6(1) (lawful basis). Under section 168 Data Protection Act 2018, I am therefore entitled to compensation for both material and non-material damage arising from those infringements.

Your conduct constitutes a clear breach of the Data Protection Act 2018 §.168(1) and UK GDPR Articles 5(1)(a)–(c) and 6(1).

3. Required remedies
I require:
1. A written admission and formal apology for the unlawful acquisition and processing of my data;
2. Immediate deletion of all personal data obtained in relation to both PCNs and confirmation that it has not been shared with any third party;
3. A compensatory payment of £500 for each unlawful data acquisition, totalling £1,000, reflecting distress, wasted time and aggravating circumstances.
4. Future conduct
If you fail to provide a satisfactory response within 14 days of this letter, I will file a claim in the County Court for damages under the Data Protection Act 2018 §.168 and costs pursuant to CPR 27.14(2)(g).

If Smart Parking Ltd continues to process or disclose my personal data in relation to these incidents, including but not limited to disclosure to any third-party debt collection agency, or if you fail to delete and confirm deletion of my data within 14 days of this letter, I will treat that conduct as a continuing and aggravated breach. In those circumstances I will increase the compensation sought to reflect aggravated distress, additional loss of time, and any further misuse of my data, and I reserve the right to seek an uplifted sum in court. For clarity, the initial compensation sought in this letter is £1,000; continued or repeated unlawful processing and/or onward disclosure will substantially increase the quantum claimed.

I require all correspondence to be sent to the address shown above and a substantive reply by 1/12/2025.

Yours faithfully,

8
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: December 01, 2025, 03:35:19 pm »
I have today received a response to my letter of claim LOC.

Dear Sir
Thank you for your email dated 14th November with the letter enclosed detailing the query.  We are grateful for you bringing the matter to our attention and we are considering the detail and making enquiries. Whilst we await the outcome of those enquiries, we note your required remedies, and at this stage can confirm that we have cancelled your parking charges as a gesture of goodwill and will cease processing your personal data further regarding this matter other than to engage in this correspondence. Once we have completed our investigation we will consider the requests you have made and revert to you.
 
We trust given the steps we have taken, that you will enable us to complete our enquiries and revert to you before you take the action you propose.  We anticipate being able to respond to you within 3-5 working days.   
 
Yours sincerely
Smart Parking

9
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: November 14, 2025, 09:48:10 am »
Received a notice that PCN cancelled

PCN

10
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: November 11, 2025, 08:04:49 pm »
I think you'd be fine to just send one, by post.

If you are ever sending duplicate correspondence different places, it's sensible to make clear on each that you have also sent a copy by email/post as applicable.

Okay, sounds good to me.

11
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: November 11, 2025, 07:18:00 pm »

I have found the contact details for their data protection officer.
So, I will send the LoC via first class post with a proof of posting AND I will also send a PDF copy to the designated officer Mrs Amanda Lynock  - dpo@smartparking.com

Data controller
Smart Parking Ltd
Address
5 South Inch Business Centre
Shore Road
Perth
Perth And Kinross
PH2 8BW
Other names
TOWN AND CITY PARKING
Data Protection Officer
Mrs Amanda Lynock
Smart Parking Ltd
Unit 43, Elmdon Trading Estate
Bickenhill Lane
Birmingham
B37 7HE
dpo@smartparking.com

12
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: November 11, 2025, 03:56:52 am »


I did send appeals for all 3, but there has been no response to date.


Should I perhaps add a line at the start of the Letter of Claim to indicate/say that the LoC supersedes any and all previous communication?

13
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: November 10, 2025, 10:02:50 pm »
Q.
Do I post the copy of the letter of claim or scan it and send it via their website?

There are 2 postal addresses for them. One is a PO box the other is an address on a trading estate.
If I posted the LOC as a signed for delivery, I don't believe either would be actually signed for.

Thoughts?

14
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: November 01, 2025, 09:18:19 pm »
If you are sure that the location is not relevant land and is indeed adopted, I wouldn't bother with trying to appeal this. I would go straight to a Letter of Claim (LoC) against (not so) Smart Parking for compensation under the Data Protection Act 2018 §186. You could put it like this:

Quote
LETTER OF CLAIM


WoW  - Really ??

Thank you

15
Private parking tickets / Re: Smart Parking PCN for parking on adopted road
« on: November 01, 2025, 08:10:27 pm »
Thanks for the help.

It's taken me a while but I've have managed to figure out how to scan, upload and edit !!

https://ibb.co/qMmvGGQ6

https://ibb.co/wNvqrbSp

https://ibb.co/y1htP7q

https://ibb.co/xKXPqvsy

https://ibb.co/dJxQzCpL

https://ibb.co/wNJ9QL53

I have some emails from Portsmouth City Council confirming that the road is adopted and parking tickets/charges are not enforceable 

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