In September 2025 I got a PCN ticket whilst parked in a council car park in the London Borough of Sutton. I'd parked in a standard bay with my disabled badge and clock displayed from the drivers sun visor. The visor was definitely in the down position as per the picture I took when I arrived back at my car - see
https://drive.google.com/file/d/121XWUW6Wl1aJ93nE7ct9VHuRMSsg_i4_/view?usp=sharing. I emailed an appeal to the council stating that the disabled badge and clock were definitely visible and that my case be reviewed. In reply they have stated that the Civil Enforcement Officer (CEO) saw no disabled badge and as photographic proof sent this photo
https://drive.google.com/file/d/1U16m17EJZWNLcm2AIxNn2TNbG71547om/view?usp=sharing. From the photos you can see it was a somewhat wet overcast day with lots of reflections on the windscreen and there is a very vague outline of the visor display on the council’s photo. If the original full sized digital council photo was analysed in Photoshop or other image software I'm sure more details of visor mounted badge and clock could be revealed.
I suggested that their CEO didn’t look thoroughly; that they were perhaps assuming the disabled badge would be on the dashboard? I further suggested, judging from their photo, the CEO was just looking from a perspective where he or she would obviously miss seeing the disabled badge and clock mounted on the sun visor because the rain, glare and reflections.
I don't think their photo is valid proof but is the CEO's statement that he/she saw no disabled badge sufficient to make a valid case for the council? Is it worth taking my case further?
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