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Messages - fluff34567

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1
I otial changed the operation of the payment machines.    The Airport told me " hundreds, and I mean hundreds of people have complained  and received tickets"

2
 I asked him for a draft to review but they refused to provide a draft.  I also provided them your explanation, which I strongly suggested  they use.   Of course they refused to listen to anything . 

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Dear all,

A local newspaper site has picked up the story..

Although some wording could be better it gets the basics across.


https://www.cornwalllive.com/news/cornwall-news/question-mark-over-legality-cornwall-10675108


This evening g I also received an email from POPLA :



The operator has contacted us and told us that they have withdrawn your appeal.

If you have already paid your parking charge, this is the reason your appeal will have been withdrawn. Unfortunately, you cannot pay your parking charge and appeal, which means that POPLA’s involvement in your appeal has ended. You will not be able to request a refund of the amount paid in order to resubmit your appeal to us.

If you have not paid your parking charge, the operator has reviewed your appeal and chosen to cancel the parking charge. As the operator has withdrawn your appeal, POPLA’s involvement has now ended and you do not need to take any further action.

Kind regards

POPLA Team




THANK YOU to b789, without his extensive help I wouldn't have been able to deal with this myself.


Thank you again..

And I will stay a regular  visitor and will direct other newquay airport victims this way.



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"Your appeal is now ready to be assessed and is currently in a queue waiting to be allocated. We expect to make a decision on your appeal 6-8 weeks from the point that the appeal was first submitted. The next communication that you will receive from us will be the decision on your appeal.

Kind regards

POPLA Team"


Long wait ahead.

The complaint will be submitted in the morning.

5
Thank you for the revision and hard hitting  email.    I was also confused when the said no Byelaws exist, its right there on the site!   

Will be submitting it in the morning. 

6
sections merged - I think the order  is correct ?

"POPLA comments – Rebuttal of operator’s evidence on relevant land and keeper liability

The operator has dumped 52 pages of photos of signs and machines. None of that matters unless they MUST first prove that this is “relevant land” for PoFA Schedule 4. That is the gateway issue POPLA  MUST decide before looking at anything else. They have not proved it, so the rest of their bundle is irrelevant.

The operator’s central claim is that no byelaws have ever been made at Cornwall Airport Newquay. That is plainly wrong. Cornwall Airport Limited has published airport byelaws made under sections 63 and 64 of the Airports Act 1986. See:

https://www.cornwallairportnewquay.com/wp-content/uploads/2025/10/CAL-Airport-Byelaws-January-2017.-1-1.pdf.

Those byelaws include provisions regulating parking and vehicle use on the airport estate. That means parking on this land is subject to statutory control. Land subject to statutory control is not “relevant land” for the purposes of PoFA Schedule 4 paragraph 3. Because it is not relevant land, keeper liability cannot arise.

The operator’s “evidence” on this point is a self-ticked box in a private contract and a solicitor’s email. A private checkbox cannot override statute. A solicitor’s opinion (especially an incompetent one) is not statutory proof and, in any event, is contradicted by the airport’s own published byelaws. The burden of proof is on the operator to demonstrate that the land is relevant land under PoFA. They have not done so and cannot do so in the face of those byelaws.

The following clauses taken from the “Cornwall Airport Newquay, Airport Byelaws 2017, demonstrate clear statutory regulation of parking under the Airports Act 1986 and confirm that parking at Cornwall Airport Newquay is “subject to statutory control”.

- 5(12) No Waiting or Parking
Except in an emergency or to allow passengers to board or alight, no person shall cause or permit a vehicle to wait, stop or park:
(a) on any road, area, or place where waiting, stopping or parking is prohibited by notices;
(b) otherwise than in a parking area designated by the Airport Company;
(c) otherwise than in accordance with any instructions issued by the Airport Company or displayed on notices.

- 5(13) Parking Charges
No person shall leave a vehicle in a parking place without paying the appropriate charges for the period of parking.

-5(14) Parking and Airside Driving
No person shall park, drive, or operate any vehicle in any part of the Airport otherwise than in accordance with directions given by an authorised person or the Airport Company.

That alone is sufficient to prove the land is not relevant land for the purposes of Schedule 4 of the Protection of Freedoms Act 2012, and therefore no keeper liability can arise.


I am the registered keeper and I have not identified the driver. With PoFA unavailable on this site, there is no lawful route to hold the keeper liable. That ends the matter. There is nothing else for POPLA to consider.

Separately, the operator’s Notice to Keeper states or implies keeper liability under PoFA at this airport location. That is a breach of the Private Parking Single Code of Practice (PPSCoP) section 8.1.1(d), which requires that operators MUST NOT state the keeper is liable under PoFA where they cannot be held liable.

Misstating PoFA also breaches their DVLA KADOE obligations, which require PPSCoP compliance as a condition of data access. I will be making separate complaints to the BPA and DVLA about these compliance failures.

Conclusion: The airport byelaws  clearly demonstrate statutory control over parking at Cornwall Airport Newquay. The land is not relevant land for PoFA. The operator has not identified the driver. Keeper liability cannot apply. The appeal must be allowed.

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hi,  thank you once again -  some posts crossed in time.  I will add the info from the last post as thats specific  - ignore the edit on my post above. 

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Why are you only telling us now that the driver is not an England/Wales resident? Introducing new evidence (such as naming the driver) at the POPLA evidence rebuttal stage is risky because POPLA is not obliged to consider new information that wasn’t part of the original appeal. The rebuttal window is strictly to comment on the operator’s evidence, not to add new factual material or legal arguments that weren’t already raised. You can identify the driver later, if POPLA do not accept your appeal, although that is not likely to be necessary.

However, just to prove how utterly incompetent their solicitor is, here is a link to the published byelaws at Cornwall Airport Newquay, which prove, without a doubt, that the land is not relevant for the purposes of PoFA:

Cornwall Airport Newquay Byelaws 2017

You can copy and paste the following into the POPLA webform for your rebuttal of the operators evidence:

Quote
POPLA comments – Rebuttal of operator’s evidence on relevant land and keeper liability

The operator has dumped 52 pages of photos of signs and machines. None of that matters unless they first prove that this is “relevant land” for PoFA Schedule 4. That is the gateway issue POPLA must decide before looking at anything else. They have not proved it, so the rest of their bundle is irrelevant.

The operator’s central claim is that no byelaws have ever been made at Cornwall Airport Newquay. That is plainly wrong. Cornwall Airport Limited has published airport byelaws made under sections 63 and 64 of the Airports Act 1986. See:

https://www.cornwallairportnewquay.com/wp-content/uploads/2025/10/CAL-Airport-Byelaws-January-2017.-1-1.pdf.

Those byelaws include provisions regulating parking and vehicle use on the airport estate. That means parking on this land is subject to statutory control. Land subject to statutory control is not “relevant land” for the purposes of PoFA Schedule 4 paragraph 3. Because it is not relevant land, keeper liability cannot arise.

The operator’s “evidence” on this point is a self-ticked box in a private contract and a solicitor’s email. A private checkbox cannot override statute. A solicitor’s opinion (especially an incompetent one) is not statutory proof and, in any event, is contradicted by the airport’s own published byelaws. The burden of proof is on the operator to demonstrate that the land is relevant land under PoFA. They have not done so and cannot do so in the face of those byelaws.

I am the registered keeper and I have not identified the driver. With PoFA unavailable on this site, there is no lawful route to hold the keeper liable. That ends the matter. There is nothing else for POPLA to consider.

Separately, the operator’s Notice to Keeper states or implies keeper liability under PoFA at this airport location. That is a breach of the Private Parking Single Code of Practice (PPSCoP) section 8.1.1(d), which requires that operators MUST NOT state the keeper is liable under PoFA where they cannot be held liable.

Misstating PoFA also breaches their DVLA KADOE obligations, which require PPSCoP compliance as a condition of data access. I will be making separate complaints to the BPA and DVLA about these compliance failures.

Conclusion: The airport byelaws demonstrate statutory control over parking at Cornwall Airport Newquay. The land is not relevant land for PoFA. The operator has not identified the driver. Keeper liability cannot apply. The appeal must be allowed.

Thanks b789 and DWMB2 ! appreciated as always. - As you say its a load of waffle and simply an email as their sole piece of relevant "evidence".

As I doubt the capability of the POPLA being able to fully understand the relevant land issue because of byelaws,  is there something  else I could  add in to make it super clear and really drive the point...?

i may be totally wrong here but I believe a lot of railway car parks are subject to byelaws- would that also make them non relevant?  If so then could there also be  an addition something along the lines of " a similar situation exists in relation to many railway car parks not being relevant land as they are also subject to byelaws"    or similar, maybe highlight the  newquay airport byelaws restrict parking and conduct of taxis/private hire via byelaws so the Newquay airport area is clearly  under statutory control  etc    ?

In some recent searching I found an article in the  local press where loads of people are complaining about the recent changes  to parking tariffs since initial took over the car park so this is not an isolated case.  I called the airport yesterday and the lady said  hundreds of people and she really means hundreds have been complaining to the airport in the last months.

EDIT:  Looking through the airport byelaws - i noticed the penalties section, can add something into the popla rebuttal along lines of  " airport byelaws section - 2(4)  referring to the penalties that may be applicable to anyone violating the established airport bylaws  reference to criminal justice act 1982 -  and the set amount of any fine ( would include a copy paste).     As this exists it is clear the newquay airport land area is under statutory control given by sections 63 and 64 of the Airport  act, as stated in the airport byelaws.   Therefore any attempt by initial or the misguided and clearly false information provided by their solicitor to envoke relevant land under POFA, irrespective if a specific byelaws exists for parking control or not,  is without merit and obviously false. "

?????

9
@b789

This is the evidence pack submitted to popla from initial.

https://limewire.com/d/TXiqv#aT87xsyF0L 

all VRN and personal details have been redacted.  The last page is an email from the BPA solicitor - that was already redacted when the pack was received.

They seem to be upset about the AI part but a simple 15 second scan shows no AI at all - That sort of sets the standard for them.

Their  reasoning is as there is no bylaw regarding parking then everything is ok and POFA applies.

Obviously the  response needs to be hard / strong and very clear as im positive POPLA will side with initial given the solicitors  claim in the last page.



If in the event of a loss at POPLA  and the driver being a non UK resident  what then?  Can the registered keeper then simply say  " this was the driver - contact them" ?

Thanks in advance.

10
Initial parking provided the evidence pack to POPLA today, the last day for submissions.    Seems they are quite upset as they state they have contacted their solicitor  from BPA over the claims/appeal.  The evidence pack from initial is about 58 pages.   I will scrub the personal details from it and upload  this evening. 

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Wow b789,  thats hilarious and great/on point.   

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Had this as a response to the complaint:

We write in response to your correspondence dated 30th September.  In it you comment that Newquay Airport is subject to Byelaws.  We can confirm that no Byelaws have yet been made further to the The Airport Byelaws (Designation) Order 2009 and none in particular have been made that relate to the control and management of Parking on Cornwall Newquay Airport Land.  As such Newquay Airport parking areas are not subject to statutory control as you state and the breaches you have set out have not occurred.  Accordingly, the PCN IPL1128517 remains valid."

I'm positive this will be the basis of the POPLA response but will post the response here when I get it.

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Thank you for the info and continued  support, as always  I'm extremely  grateful. .

14
Thank you - POPLA appeal submitted  this morning - will update  shortly.

15
@b789

appeal rejected as expected...

"Thank you for your appeal received on 30/09/2025 regarding the above detailed Parking Charge Notice. We have carefully reviewed the case and considered the points that you raised in conjunction with the facts and evidence available to me.

 On this occasion, your appeal has been rejected and we are satisfied that this Parking Charge Notice was issued correctly. Newquay Airport - P2 Car Park (East) is private land and is subject to a parking management scheme put in place by the operator at the landowner’s request.

There are specific terms and conditions in place as part of this scheme. These terms and conditions are stated on the signs installed at the site, which are displayed in clear and prominent positions. The terms and conditions of the scheme at this location state that a valid payment must be made for the length of time the vehicle is parked on site. On 14/09/2025, the vehicle was parked without this payment being made. This was a breach of these terms and conditions.


Please be advised, in the event you overstay the initial period of parking time purchased, additional time can be purchased at any point prior to your vehicle exiting the car park. Additional time can be purchased via the payment machines(s) or if offered at the location in question, the pay by mobile service.

We can see that you paid for 30 minutes parking time but stayed an additional 21 minutes and 33 seconds without payment. Therefore, the charge remains valid and payment is due.

Ultimately, it is the responsibility of the motorist to ensure that they seek out, read and comply with the terms and conditions of parking that are in place. By parking on site in breach of these terms and conditions, it has been agreed that the charge detailed on the signs will be paid. I appreciate that this may not be the desired outcome, however, you have now reached the end of our internal appeal process.

The three options available are listed below: Your options 1) Pay the PCN at the reduced amount of £60.00 by 14 days. After this time the opportunity to pay at the reduced amount will no longer be available and the amount outstanding will rise to the full amount of £100.00. This will need to be paid by 14 days. Payment can be made online by phone or by post. Go to www.initialparking.co.uk, call 0333 023 0138. Payments can also be made by cheque or postal order made payable to Initial Parking Limited.

Please ensure you write your Parking Charge Notice number clearly on the reverse. Please do not send cash through the post. Payment can be made using a debit or credit card by calling the automated payment line on 03330230138.

For our full Complaints Procedure please visit www.initialparking.co.uk.
2) Make an appeal to POPLA (the Independent Appeals Service) online at www.popla.co.uk using the verification code at the top of this response. The only grounds for making an appeal are stated on the website and the appeal must be received by POPLA within 28 days of the date of this response. If you choose not to submit your appeal online please goto www.popla.co.uk for further detail or you can ask us for a form to complete. If you appeal to POPLA, we will suspend recovery activity on the PCN. The charge will not increase further until the appeal outcome has been determined. Please note that if you opt to appeal to POPLA and the appeal is unsuccessful you will be only able to settle the PCN at the full amount of £100.00. The opportunity to pay and the reduced amount will no longer be available. If you choose to pay the PCN you will not be able to appeal to POPLA. 3) If you do not make payment or submit an appeal to POPLA within the relevant timeframe, the outstanding PCN may be passed to an appointed debt collection agency for further action. All costs associated with this process will be added to the full PCN amount. More Information By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org) provides an alternative dispute resolution service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such, should you wish to appeal then you must do so to POPLA, as explained above.
Yours sincerely,
Initial Parking Limited"

It should be noted the driver paid the stated amount on the machine then walked to the vehicle and then left - they didnt wait in the car park.   Worth  asking for cctv?


Newquay airport is owned by cornwall county council it is operated and managed by Cornwall Airport Limited (CAL).  CAL is a wholly-owned subsidiary of Corserv Limited, which is a company fully owned by Cornwall Council.

On the newquay airport page there is a link to parking T&Cs:

https://www.cornwallairportnewquay.com/wp-content/uploads/2024/09/Parking_Terms_Conditions_2023-compressed.pdf

The byelaws section is very vague/limited.

https://www.cornwallairportnewquay.com/download-centre/

so next steps ?

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