Free Traffic Legal Advice

I managed to call them 3 days ago; maybe I was just calling outside of office hours the first time, but this time they picked up in under 15 minutes and they took the payment over the phone (around £3) and the lady on the phone was really nice. The payment is showing on my bank account.

Video (different link to the one sent to the council)

https://imgur.com/a/nRAerLZ

Well, I would think that argument is demolished the moment I step out of the car without paying, despite the number of payment options available and despite the fact they could all be ‘not working’

Today Goldcar in Madrid refused to give me the car I had booked because I didn’t have an international driving license.
I have an Italian passport, a UK driving licence and I have settled status in the UK. My passport doesn’t need to get stamped when I get in and out of the UK.
I rent cars in Spain regularly and I’ve never had a problem.
Today they first asked for the IDL (I barely know what it is) and then asked me to prove I hadn’t been in the EU for more than 6 months; they started looking for stamps in my passport (which obviously has none). Then they asked to see my plane tickets but eventually they got fed up and just stated they weren’t giving me the car (that I paid).

I contacted rentalcars and they sent me this:

Driving Licence
• When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.
• Digital driving licences will not be accepted.
• If you've had your driving licence renewed and it only shows the date it was renewed, you'll need to prove when it was originally issued.
• All drivers must have held their driving licence for at least 12 months.
• Drivers who have held a driving licence for less than 4 years will pay an additional charge of 7,96 € per day, up to a maximum of 96,00 € per rental.
• UK counterpart driving licences will only be accepted with a UK photocard licence
nternational Driving Permit
• International Driving Permit is required for all persons who hold a driving licence issued outside of the EU.

I would argue that my license, issued in 2019, was issued inside the EU.

Also, The DVLA guidance is that you don’t need a IDL to drive in the EU

https://www.gov.uk/guidance/driving-in-the-eu#driving-licences-and-international-driving-permits

I was left without a car (with a 1 and a 2 year old) and had to make other arrangements to reach my destination.

I would like them to at least refund me the price paid for the booking; where do I stand?

I have just received a notice of rejection
It seems like they are still repeating themselves
https://imgur.com/a/4NaQJp2

Did they watch the video?

Remaining pages

https://imgur.com/a/aE8GppU

thanks, here is the video

https://imgur.com/a/vJiUgY6

I had an appointment at 8am with the police to give a statement about a crime; I parked in front of the police station at about 7:55 and attempted to pay for parking; payment for parking is required only 8am-6pm. I normally pay by app (RingGo), I hoped I could pay for 1 hour and that it would start rolling at 8am, so I would be covered until 9am. However, when I attempted it, the app said "parking is currently free" and it didn't let me.  But instead, you are supposed to wait until 8:00am, pay, and then arrive at your appointment slightly late.
Before entering the police station to give my statement, I tried again to pay (around 8:05am) and the officer said to do it outside because they don't get good signal inside, the app still didn't let me pay ("parking is currently free"). Midway through my appointment the officer reminded me about the parking and suggested I went outside to try and pay again; it still didn't let me ("parking is currently free"), for peace of mind I took a screen recording on my phone and I also mentioned this to the police officer (which said: "if you took a screenshot you'll probably be fine"); I didn't know at the time (around 8:34), but the fine had already been issued. I only found out at around 9am that there was a PCN on the windscreen (issued at 8:20).

I immediatly challenged this online as I though it would be an easy one, so I wrote the following without giving it much thought:
Hello, I parked my car just before 8 am as I had an appointment with Warwickshire police at 8am.
I tried paying via the RingGo app but it wouldn’t let me because it said the parking was currently free. I tried again just after 8 and the app was still showing me the same message; I informed the officer I had an appointment with about this.
Half a way through my appointment he reminded me about the parking and he suggested me to get outside to get a better signal and pay. I still got the same message so I took a screen recording of it and gave up.
I wasn't able to upload a video, I'm not even sure if I managed to upload a photo. I thought that in case they wanted to see it I could provide it.

This was their answer


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