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Thanks @b789, I contacted Costco explaining the circumstances and their management team cancelled the ticket after about a week.

Hi all,New to this forum  I have received a PCN from Civil Enforcement for parking 3 hours and 6 minutes at Costco in Wembley and they have stated that the limit is 2.5 hours (90 minutes on event days).Both my elderly mother and I had an eye exam on that day at Costco as well as a large shop afterwards. My mother finds it difficult to walk so it took longer for the shop.Civil Enforcement have sent a standard letter stating that a £100 parking charge is due which is reduced to £60 if paid within 14 days.How should I go about appealing this?Thanks in advance!