I’m hoping for some advice on a Parking Charge Notice I’ve received dated 18/02/2026 from Elm Park Car Park.PCN available here:
- Front: https://1drv.ms/i/c/65d99d5b27829f48/IQC_RLxME_yESZxAZzUzm4gOAWf2JtQu0tnRVwasuT7C898?e=W9AikF
- Back: https://1drv.ms/i/c/65d99d5b27829f48/IQAYlWTJMfruQIouHTlWuWDHATq8sR0CC7_7YVWfAph5wAc?e=lg1vtO
Car park location:https://maps.app.goo.gl/oWB1WUgi9yk3qWTKASign at entry:https://1drv.ms/i/c/65d99d5b27829f48/IQCoGDSJI6ceQKnIatWr8E_fAfcG6pEEogFc8u4TXP0IvQ8Previous sign inside car park instructing to use poppay app:https://1drv.ms/i/c/65d99d5b27829f48/IQDfXZz9m_boS5yJzTKlPqpyAbbnvvgHAZaBCJLQQbrQzmQ?e=zsKLvmI will try to upload the current signs inside the car park later this week.Summary of what happened:
- The ANPR cameras show my vehicle entering the car park on 16:29:06 on 11/02/2026
- The driver then paid for two separate 30-minute sessions whilst there. From 16:46 to 17:16. Then a second session from 17:16 to 17:46
- The driver then left the car park around 16 minutes after final paid session expired at 18:02
The receipts for the two parking sessions are available here:
- https://1drv.ms/i/c/65d99d5b27829f48/IQCFJamzwz-RS66JnRtvbWaQAbNrCH_ZG2FeD5WsIqSz_S8?e=XHCtu3
- https://1drv.ms/i/c/65d99d5b27829f48/IQA7ROgxNe4bToezGtCA4SN9AcVi2mgwA9QPskqYR2fGdec?e=62PQmw
The driver had previously parked at Elm Park Car Park, where payment was made via the PopPay app. So they parked and left to go to the coffee shop, attempting to pay using PopPay as before. It wasn't working so they returned and saw signage stating that payment now had to be made using PopPay Plus app. A combination of poor mobile data, downloading the new app, signing up, it not accepting Google Pay, and having to manually retrieve and enter card details from their banking app (as they did not have their physical card), the process took approximately 15 minutes from entry.On exit, the driver got back to the car around 17:30 and then received an important call from their solicitor. Lost track of time and left when the call was over at 18:02.Would "the land is not relevant for the purposes of PoFA and so liability for the charge rests with the unidentified driver. There can be no Keeper liability." potentially be applicable here?Any pointers drafting a strong initial appeal would be hugely appreciated.