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1
Here's a draft of the appeal:

I make formal representations against Penalty Charge Notice XXXXX on the ground of procedural impropriety.

The Penalty Charge Notice is legally flawed because it misstates the circumstances in which a Charge Certificate may be served.

The PCN states:

“Failure to pay the penalty charge in full before the end of the 28 Day Period may lead to the charge increasing by 50% to £240.00 and a Charge Certificate being served…”

This wording is incorrect and misleading.

Under Schedule 1 of the London Local Authorities and Transport for London Act 2003, a Charge Certificate may only be served if:
   •   no representations are made within the 28-day period, or
   •   representations are made and subsequently rejected, and the penalty charge is not paid within 28 days of service of a Notice of Rejection.

The PCN unlawfully suggests that a Charge Certificate may be issued automatically at the end of the 28-day period beginning with the date of the notice, regardless of whether representations are made. This fetters the recipient’s statutory right to make representations and misstates the legal position.

This constitutes a procedural impropriety and renders the Penalty Charge Notice unenforceable.

I therefore request that the Penalty Charge Notice be cancelled.

Feedback would be most welcomed!

2
Thanks again. Should I include in my appeal, the fact they mentioned they'll serve charge certificate within 28 days of notice? Or is it something to use during the tribunal?


Thanks in Advance.

3
Thanks both. @Hippocrates Could you help me understand why the pcn is flawed? They haven't served the charge certificate yet.

4
Good evening,

Received two PCNs on 24/12/25 and 26/12/25 for driving through a route restricted to buses, cycles and taxis. On both occasions after 7pm. Please find PCNs and their evidence on the link below.
https://1drv.ms/f/c/65d99d5b27829f48/IgARWIbd7foiSYjq6CkOJyooAYO2m-qDfpGU8IIVRigswo8

This is the sign just before where the contravention occurred, which I thought allowed me to drive there after
7pm and is rather misleading.
https://1drv.ms/i/c/65d99d5b27829f48/IQB-SooI66Z7QJbWMRX0Dj7ZAUgX5VV6MgCAKfW88hTZ5ho

Location:
https://maps.app.goo.gl/8bBicK5yrJFEe4VX7

Any advice for an appeal would be much appreciated.

Thanks

5
Yes sure, Here it is.

Decision Successful
Assessor Name Redacted

Assessor summary of operator case: The operator has issued the parking charge notice (PCN) for not purchasing the appropriate parking time.

Assessor summary of your case:
The appellant has raised the following points in their grounds of appeal: 1. Inadequate signage 2.
Lack of transparency and unfair terms, re Consumer Rights Act 2015 3. Landowner authority and
site boundary 4. Consideration and grace period 5. Operator maladministration In the comments,
they have raised three points. To support their appeal, the appellant has provided: 1. Three photos
of the entry and area they parked 2. A video of the area 3. A photo of their laundrette receipt

Assessor supporting rational for decision:
This decision relates to PCN: (REDACTED) The operator is a member of the British Parking
Association (BPA), which uses a code of practice detailing the standards that it needs to uphold as a
part of its membership - the Private Parking Single Code of Practice. It is the operator’s
responsibility to demonstrate to POPLA that they have issued the parking charge correctly. I am
allowing this appeal, with my reasoning outlined below: In this case, the appellant has challenged
the signage, providing photos and a video of the entry and where they parked outside the
laundrette. The appellant’s evidence shows there is an entry sign, but no terms and conditions
signs between the entry and up along the row of businesses. This evidence casts doubt on the
placement of the first number 2 sign, just after the entrance on the operator’s site map. The site
map shows signs throughout estate, however, they all appear to be down the road and round the
corner from the businesses at the entry. If a motorist was simply visiting one of those businesses,
they would have no reason to walk round the flats looking for signs, and I don’t consider it
reasonable to expect a motorist to do that. Accordingly, I conclude that the signage doesn’t meet
the standard required by Section 3 of the Code of Practice, and that no contract existed between
the operator and the appellant, and therefore, I allow this appeal.

6
Result!!! POPLA allowed the appeal and cancelled the ticket.

Thanks @b789 and @DWMB2 for all your help and support on this

8
Hi all,

Posting for advice. Recently the keeper received a TfL PCN (code 46 – stopped where prohibited on a red route).

They parked in a red route bay at 11:49 am on 22/09/2025 to attend an optician appointment nearby. The bay has an exemption period allowing parking between 1 pm and 4 pm for 30 mins, but they unfortunately misread the sign and thought they were within the allowed time.

A PCN was later issued on 30/09/2025 for stopping where prohibited.

No challenge or appeal has been made yet.

PCN:
https://1drv.ms/i/c/65d99d5b27829f48/EerxpVjijwxOtUAoiQ_RhtMBJOUx6mEpOc96jKsdFBtIIQ?e=DQXfw8
https://1drv.ms/i/c/65d99d5b27829f48/EQosA-C4z8BGg7ayTAqsOrgBvmBYdc0mJZ05yvopEzo9Xg?e=1Zsw5d
https://1drv.ms/i/c/65d99d5b27829f48/ERNiQa7zKOJMiMlgpeBFcLoBOsvKv1wG0tofewk1PTew0g?e=eSkw3S
https://1drv.ms/f/c/65d99d5b27829f48/EoWywvoL_ddJjbQbEA7ouIYBYbNufDDkzoLSbPzzwYOMaQ?e=ikHVRw

Location: 33-36 Camden High Street, NW1
https://maps.app.goo.gl/7djpFpiLkDbKvg8J9

Sign at the bay:
https://1drv.ms/i/c/65d99d5b27829f48/Ea3Gu30sfeNHthJt6VInUFgB1zrpVNUPSZtWl0-h6GWLZQ?e=daJFHz


Thanks in advance!

9
Thanks for the feedback. Much Appreciated!

I'll leave out the PoFA bits.

10
Good Morning,

Sharing my draft for the comments section of the evidence pack. Any feedback would be most welcome.

Quote
I respectfully submit the following comments in response to the evidence provided by ParkingEye in this matter.

1. Excessive Redaction of the Landowner Contract

ParkingEye has produced a contract that has been excessively redacted. Crucially, the section concerning how the agreement may be terminated has been withheld. This omission makes it impossible to establish whether the agreement remains valid and enforceable.

Because of these redactions, the evidence provided does not show that ParkingEye has the authority it claims to operate and issue Parking Charge Notices at this site.

2. No Evidence of Landowner Authority – Managing Agent is not the Landowner

The contract provided is signed by a managing agent, incorrectly described as the “landowner.” This is inaccurate.

The car park at Godwin Court & Crowndale Road, 5 Crowndale Road, London NW1 1TU sits on Camden Council estate land; “Godwin and Crowndale Tenant Management Co-operative Ltd” manages it on Camden’s behalf, i.e., they are an agent/manager, not the landowner.

Camden Council explains that estates with a Tenant Management Organisation (TMO) are managed “on our behalf” under a Modular Management Agreement; TMOs deliver services but do not own the land.

Camden’s  council-led project pages and newsletters for the Godwin & Crowndale estate, including the car park between Godwin Court and Crowndale Road, reat the land as Council estate land. These sources also state that the TMO “manage the grounds, repairs and parking on the estate” on Camden’s behalf.

The contract ParkingEye relies upon is therefore not “flowing from the landowner.” It is only between the operator and an agent managing services. There is no evidence that the landowner (Camden Council) have agreed to anything.

The appeal put ParkingEye to strict proof of a contract “flowing from the landowner.” What has been evidenced is only a contract between the landowner’s agent and the operator, with the agent wrongly described as the landowner. The contract is not valid, and therefore the operator has not evidenced that it has any authority to operate or to issue PCNs in its own name at this location.

3. The Site is Not Relevant Land

The car park at Godwin Court & Crowndale Road is not “relevant land” as defined in Schedule 4 of the Protection of Freedoms Act 2012 (PoFA). This is because the estate is controlled by Camden Council, which is a statutory traffic authority.

PoFA excludes land provided or controlled by a traffic authority from being classed as relevant land. This applies even if day-to-day management is delegated to a Tenant Management Organisation (TMO) or another agent.

The fact that this site is excluded from PoFA reinforces that Camden Council is the controlling body for this land. ParkingEye has only shown a contract with a TMO, which cannot create landowner rights. The absence of relevant land status underlines that the operator has failed to produce a contract flowing from the actual landowner.

4. Signage Plan Confirms My Position

ParkingEye’s own signage plan confirms my original appeal. A driver entering via the Goldington Crescent NW1 entrance, travelling directly to the launderette, and parking immediately outside (as I did) would not pass any sign displaying the full terms and conditions — neither by car nor on foot.

There are also no signs in the immediate vicinity of the launderette. My walk-around video and photographic evidence clearly demonstrate this. ParkingEye’s signage plan therefore supports my position that the terms and conditions were not properly displayed or communicated.

5. Conclusion
The contract provided has been excessively redacted, hiding critical information such as termination rights.

The agreement is with a managing agent/TMO incorrectly described as the landowner, not with the actual landowner.

Camden Council is the true landowner of the estate, and the operator has failed to demonstrate authority flowing from them.

The site is not relevant land under PoFA, which confirms Camden Council’s control and further undermines ParkingEye’s claim to authority.

The operator’s own signage plan proves that no terms and conditions were passed or displayed along the route I took, nor near the launderette where I parked.

For these reasons, ParkingEye has failed to establish that it has the authority or legal basis to issue and enforce Parking Charge Notices at this location, and has also failed to comply with the BPA Code of Practice regarding proper signage. I respectfully request that POPLA allow this appeal.

Thanks in Advance

11
Thanks both @b789 and @DWMB2.

Quote
Further, it is now apparent that the land is not relevant for the purposes of PoFA and so liability for the charge rests with the unidentified driver. There can be no Keeper liability.
Just on the  above point. The driver has been identified to them whilst filling out the appeal form. (They are kicking them self for doing this.)




12
I can confirm the appeal template given here has got a Heathrow T2 and T5 drop off zone PCN cancelled for me recently.

Thank you to all the good people who help here. Heroes!

13
I've been invited to make comments on the evidence provided by ParkingEye part of the POPLA appeal. Any advice on what comments are to be made at this stage?

Here is a link to the evidence pack:
https://1drv.ms/b/c/65d99d5b27829f48/ETEjkIdb0q9PjvM_goAuOHoBV3y802QyyZ33eKOLcH2ilg?e=gEeuB7

14
Thanks, Much appreciated! Appeal sent to POPLA.

15
ParkingEye have got back to me with a POPLA code.

This is what I was going to include in my appeal to POPLA. Any thoughts or feedback on what else to include (or leave out) in the appeal to POPLA would be greatly appreciated.

Quote
I appeal this PCN on the following grounds:

1. Inadequate signage — BPA Code breach (19.7)
The BPA Code requires entrance signage and specific-terms signs to be placed so drivers can read them at the time of parking; signs must be conspicuous, legible and intelligible, and terms should be available without the motorist having to leave their vehicle or search the site. Where I parked — directly outside the launderette — there were no signs between the site entrance and the launderette, and no sign close enough to my parking spot to bring the terms to my attention before I parked. My video clearly shows the absence of signage at the location I used. Under the Code, this means drivers were not given adequate notice of any terms.

2. Lack of transparency / unfair terms — Consumer Rights Act 2015 (s.62 & s.68)
For any contract to be enforceable, terms must be fair and transparent. Where key terms and charges are not properly displayed or are effectively hidden, they cannot be said to have been accepted by me. Attempting to enforce a charge based on terms that were not visible or intelligible breaches the requirement for transparency and fairness in consumer law.

3. Genuine customer
I was a bona fide customer of the launderette and parked immediately outside while using their service. Penalising genuine customers where signage does not fairly bring the terms to their attention is unreasonable and contrary to proper site management.

Conclusion
Given the absence of required signage where I parked (BPA 19.7), the lack of transparency under the Consumer Rights Act, and the fact I was a genuine customer, I respectfully request that POPLA allow this appeal and cancel the PCN.

I will also submit all the images/videos I posted earlier as evidence, like I did on the initial appeal.

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