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That is exactly what happened, the notice to keeper came to another household member and the appeal form got completed in good faith. I have learnt a valuable lesson for the future though.

Thanks for the advice on how to take this further, I was willing to go after this as it annoyed me so much and this must be happening to other people (I was back there yesterday for another appointment and yet again the system failed to find my car park entry time so I had to enter in manually).

I had also complained via the hospital and got hold of the department that has the contract with UK CPM - just received an email this morning that they will instruct them to cancel the fine. Should get confirmation in the next 5 days. So good news!!

Thanks again

Hi

please be gentle, the driver is new and made some mistakes.

The driver parked in St Marys Portsmouth on June 9, 2025 for 2 hours 7 mins.
Downloaded the Sippi App as per the signs and set it up to pay automatically on exiting the car park.
When the driver got home noticed that the time had started as they left the car park and was still running, stopped the time and paid the £1.70 it came up with. Instantly emailed Sippi via the App saying that there had been a mistake and the times were incorrect.
Sippi replied confirming £1.70 taken and no further action to be taken, see text below:

Good Afternoon 
 
Thank you for your email and I would like to apologise for the delay in our response.
 
 I have been able to locate a parking session with your vehicle registration.  In this instance I can confirm that a  charge of £1.70  has been issued to your vehicle for the below parking session.
 
I can confirm that there is no further action to be taken.
 
If you have any other questions don’t hesitate in getting in contact with us.
Kind regards,
Ashley R
Sippi Team
Customer Service Department
Switchboard: 0345 646 1360
 
 
From: Paul
Sent: 10 June 2025 08:19
To: Support | Sippi <support@sippi.com>
Subject: Fwd: Sippi Receipt #
 

Hi received this receipt after setting up automated payments in the App. However it does not appear to tie out to the times I was parked. It looks to have started as I was leaving until the time I got home. Not sure how to resolve to ensure I do not get a parking fine.
 
Many thanks
P***

On June 12 a PCN was issued and sent to the keeper of the vehicle. Thinking this was a fairly obvious mistake on behalf of the company the driver entered the appeal process and ticked that they were the driver of the car but shared the email stating that no action was due.

Appeal denied with boilerplate template and new PCN issued to the driver who naively admitted this previously on July 14.

Formal complaints issued to Sippi, CPM UK and the landowner
Sippi refuse to engage, CPM UK have replied and interestingly apologised for the email from Sippi - I hope this is enough to help make this go away. Due to the reasons the driver has been back and forward to the hospital they are very close to paying 50% by the deadline in 5 days.

complaint emails with UK PCM:

 
Our reference: 
 
Thank you for your recent correspondence. 
 
Following a comprehensive review of your complaint and the associated Parking Charge Notice (PCN), we can confirm that we have not breached any of our obligations under the Private Parking Single Code of Practice, nor have we infringed upon your rights as a motorist. 
 
Parking Charge Notices are issued when a motorist breaches the terms and conditions of parking, which are clearly displayed on signage at the site. These terms form a unilateral contract between the driver and ourselves. By choosing to park on the site, the motorist is deemed to have accepted those terms. In this instance the driver failed to comply with the terms by; Failure to pay for the full duration of stay. 
 
Such charges are legally enforceable, provided they are issued in accordance with:
 
The Private Parking Single Code of Practice
The relevant provisions of Schedule 4 of the Protection of Freedoms Act 2012 (where applicable)
 
The legal precedent established in ParkingEye Ltd v Beavis [2015] UKSC 67, confirmed that parking charges issued in these circumstances are lawful and recoverable. 
 
Please find our response to your Parking Charge Notice related concerns or enquiries below.
 
The vehicle remained on site for 2 hours and 7 minutes, we can confirm we received payment for 1 hour however, as the vehicle remained on site for an additional 1 hour and 7 minutes without further payment, a PCN was issued.
 
Whilst we note your comments regarding your Sippi correspondence, this appears they have advised payment has been received of £1.70 at the time of the contravention. However, Sippi is unable to cancel PCNs, we apologise for the miscommunication.
 
We are satisfied that the PCN in question was issued correctly and in full compliance with the above standards.
 
Please be advised that this department solely handles complaints concerning our operations and the validity of a Parking Charge Notice (PCN). Any complaints or requests relating to data protection must be directed to our dedicated Data Protection team via email at dpo@uk-cpm.com.
 
Settlement of the Parking Charge Notice can be made via the methods detailed below: 
Online: www.paymyticket.co.uk 
By Phone: 0345 463 4040 (24hr) 
By Post: Payments & Collections, PO Box 3114, Lancing BN15 5BR 
 
Please ensure that your Parking Charge Notice Reference is detailed on the reverse of any cheque payment to ensure that we can correctly allocate the payment. 
       
We thank you for contacting us and trust the above response addresses your queries. Please note, any further correspondence received from you will be logged but may not be responded to. 
 
We are members of the International Parking Community (IPC) Accredited Operator Scheme (AOS). 
 
The IPC is a DVLA Accredited Trade Association (ATA) and has a Code of Practice and an Independent Appeals Service (IAS) that allows a Motorist access to an independent adjudication process on the lawfulness of Parking Charges issued by their members. An important condition of being an AOS member is that operators must adhere to The Code. 
 
If you are not content with the response, we have provided you with, you can refer this to the IPC who will investigate and provide you with a response.
 
 
Yours Sincerely,

Dear Sir/Madam,

Thank you for your response regarding PCN reference 20250718-03-CPM.

I must make it clear that your apology regarding the miscommunication with Sippi is not acceptable. The failure in communication, coupled with the lack of coordination between your payment processing partner and your enforcement operations, directly contributed to the issuance of this charge. That is not a minor administrative oversight—it undermines the legitimacy of the charge itself.

Your admission that payment was received at the time of the visit confirms that the driver attempted to comply with your stated terms. The fact that your own systems or third-party partners did not reflect this appropriately does not constitute a breach on the part of the motorist, but rather a failure of your operational processes. Issuing a PCN under these circumstances and then shifting responsibility away from yourselves is entirely unreasonable.

Furthermore, your statement that future correspondence may not be responded to is deeply concerning and reflects a disregard for due process and fair handling of legitimate complaints. I expect this matter to be reviewed more thoroughly, including a proper investigation into the miscommunication with Sippi and a reconsideration of the PCN in light of the full context.

I request a formal response addressing the above concerns in detail. Should I not receive a satisfactory reply, I will not hesitate to escalate this matter to the Independent Appeals Service and report it to the relevant regulatory bodies.

Yours faithfully,

Any advice greatly appreciated