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Private parking tickets / APCOA train station penalty notice - I want to appeal
« on: July 20, 2025, 03:40:07 pm »
Hi,
I've got a penalty change notice and I want to fight it. What do you think ?
I parked all day at this station car park and the only sign I noticed/read while running for my train was this one:
When I got to work I was busy working until lunchtime when I remembered to pay my parking, which I did on the app:
But I did not realising that I'd payed the wrong amount (there was only a single payment option on the app that was given since it assumed I wanted to use the after 10am rate which is much cheaper). Later in the afternoon of the day that I used the car park I realised I'd not paid the correct amount. I tried to talk to Apcoa via their phone line in order to make a "late payment" in the afternoon but after 2 attempts nobody answered, here is the call log:
I then looked at the app again and realised as I had previously parked at this station and I could just "buy again" and pay the correct rate which I did:
I didn't think anything more about it until 2 weeks later when I received the penalty notice:
I did manage to speak to Apcoa on their phone line after receiving the penalty notice and they advised to appeal the notice.
I think I should appeal because:
1. I've made the correct payment on the day (eventually)
2. The sign I saw suggested there was no exact time limit to pay.
3. Late pay was not an option for me as Apcoa did not answer the phone after 2 attempts
On the flip side when I went back to this station to look at the signs I did see some signs saying pay when you arrive / we will charge you after 20 minutes which I obvious didn't do, However the only time limit mentioned on this general T&C's poster is 24 hours:
edit: Just noticed that the correct ticket I purchased was for the NEXT day (I was given no option in the app to control this btw)
I've got a penalty change notice and I want to fight it. What do you think ?
I parked all day at this station car park and the only sign I noticed/read while running for my train was this one:
When I got to work I was busy working until lunchtime when I remembered to pay my parking, which I did on the app:
But I did not realising that I'd payed the wrong amount (there was only a single payment option on the app that was given since it assumed I wanted to use the after 10am rate which is much cheaper). Later in the afternoon of the day that I used the car park I realised I'd not paid the correct amount. I tried to talk to Apcoa via their phone line in order to make a "late payment" in the afternoon but after 2 attempts nobody answered, here is the call log:
I then looked at the app again and realised as I had previously parked at this station and I could just "buy again" and pay the correct rate which I did:
I didn't think anything more about it until 2 weeks later when I received the penalty notice:
I did manage to speak to Apcoa on their phone line after receiving the penalty notice and they advised to appeal the notice.
I think I should appeal because:
1. I've made the correct payment on the day (eventually)
2. The sign I saw suggested there was no exact time limit to pay.
3. Late pay was not an option for me as Apcoa did not answer the phone after 2 attempts
On the flip side when I went back to this station to look at the signs I did see some signs saying pay when you arrive / we will charge you after 20 minutes which I obvious didn't do, However the only time limit mentioned on this general T&C's poster is 24 hours:
edit: Just noticed that the correct ticket I purchased was for the NEXT day (I was given no option in the app to control this btw)