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Messages - Mrdashcam

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Private parking tickets / Re: Euro Car Parks PCN – Alleged Overstay – Esso Car Park, Rainham (RM13 8DP)
« on: December 23, 2025, 11:08:20 pm »
Thank you so much for your detailed reply.

For the images, as the actual site for parking is quite far away (45 minutes drive) would it be ok if I attatched google maps street view images (from october 2024). Would that be useful?

I've attatched the images from google maps. Do see them below. Would this be sufficient?

Actually in the images you can see that a major street sign (bus lane) blocks the view of the ECP parking sign as you approach the site thus giving very little viewing opportunity to see the sign on the approach. An example or poor placement. Secondly, the sign is located in the opposite direction to the petrol pumps which is naturally where the driver would look when looking to fuel thus deminstrating poor placement yet again. Finally, the sign appears faded and no other obvious signage in clear view. Are these good points to add onto the notes that you've sent or is your version sufficent?

https://ibb.co/twhGMxBz
https://ibb.co/s9yhq1NR
https://ibb.co/HDSNTfcZ

Also for point 3, attatched timeline of events should I send a seperate attatched document that explains the drivers experience in the store and the delays etc? Didn't understand that point. Thanks

@b789

2
Private parking tickets / Re: Euro Car Parks PCN – Alleged Overstay – Esso Car Park, Rainham (RM13 8DP)
« on: December 23, 2025, 06:34:37 pm »
Dear forum,

The appeal was made as directed and no cancellation was offered from the customer services team.

An appeal was also made on their website and it was rejected.

In appeal the following was sent (it had to be very condensed due to word limits)

The driver was a genuine paying customer and long-term Esso user. The stay only extended due to unavoidable delays: card machine issues in Esso causing long queues, multiple purchases, use of facilities before a long journey, topping up fuel, and urgent infant-care needs for a baby with a skin-sensitivity condition. These justify discretionary cancellation, and infant-care delays require reasonable adjustments under the Equality Act 2010.

The driver saw no clear signage of any stay limit. The PPS CoP requires a consideration period to read terms, a grace period at the end of the stay, and if limits were recently changed, prominent temporary signage for at least 4 months.

Apologies for the delay due to extenuating circumstanes. If cancellation is refused, please provide POPLA code.

With this receipts was sent showing proof of purchase of store items + fuel receipts.

Please see attatched their appeal rejection letter in response.

https://ibb.co/Zp7CXdHR
https://ibb.co/ycTm6VDZ
https://ibb.co/7xKx2FZm

Please guide me to next steps which would be likely be the POPLA appeal.

Also they have a 14 day window to pay the PCN. If I go ahead with the popla appeal do I need to inform them somehow so that they don't escalate further as only 4 days are left to pay but they allow a further 16 days to make a popla appeal?

Thanks.
@b789

3
Private parking tickets / Re: Euro Car Parks PCN – Alleged Overstay – Esso Car Park, Rainham (RM13 8DP)
« on: October 28, 2025, 08:10:29 pm »
Thank you for your reply and advice on next steps. Is there a timeframe I should aim to get this done within as it's been over 28 days from the first letter - asking as work is very busy in the next few weeks (covering other peoples holidays). Would they likely be sending me further letters very soon escalating this matter at my detriment?

Also when speaking to esso management about the ticket should I speak as the registered keeper of the vehicle ie. is it necessary to keep the actual identity of the driver confidential?

Finally, is it sufficient to go to the branch in person and request the management to waive the penalty or is it best to do it all in writing?

Thanks!

4
Private parking tickets / Euro Car Parks PCN – Alleged Overstay – Esso Car Park, Rainham (RM13 8DP)
« on: October 27, 2025, 08:23:31 pm »
Hi everyone,

This is my first time posting here. I was advised by a friend to post here. I really appreciate the work you all do to help each other and would love to contribute in someway going forward.

I need some advice regarding a Parking Charge Notice (PCN) received relating to an alleged overstay at the Esso car park, Rainham (RM13 8DP) on 22/09/2025.

Details:
• Date of alleged contravention: 22/09/2025
• Entry time: 12:46:30
• Exit time: 13:20:56
• Date of issue (PCN): 27/09/2025
• Charge amount: £100, payable by 25/10/2025, reduced to £60 if paid by 11/10/2025

I am the registered keeper of the vehicle.
The driver was a paying customer at the site. Fuel was purchased, some items were bought in the Esso shop, and there was a need to use the facilities before leaving for a long journey out of city, with a baby in the vehicle that needed a changing and a feed. These circumstances meant the total stay slightly exceeded what appears to be a limited parking period, which the driver did not notice at the time (no signage indicating restrictions was seen). I don't have any images of the signage at this site.

Unfortunately, the PCN letter I received was misplaced and only came to my attention today, 27/10/2025. No appeal or payment has been made, and no further correspondence has been received so far.

Link to location (street view):
https://www.instantstreetview.com/@51.525965,0.167126,349.75h,8.43p,1.75z,Rl9DLIKCIowXiCVb7Rp-kg

Please could you advise on:
• Whether it is still possible to appeal or challenge the notice at this stage. I've passed the 28 day window to pay or appeal?
• The best approach to take as the next steps, given the delay in reading the initial PCN.

Thank you in advance for your guidance.

Please see attatched images (front and back) on the PCN received with confidentials redacted:

https://ibb.co/XZhQPG9S

https://ibb.co/6cm452nB

Please do let me know if in error in included information which should be redacted.

Thank you once again.


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