Show Posts
1
Civil penalty charge notices (Councils, TFL and so on) / Re: Brent Council have fined me 3 times in a week for not understanding their new third party parking system
« on: July 10, 2025, 01:55:50 pm »
Thanks All.
So I totally accept that I got something wrong here, my only contention is that this is because the process is very unclear on their web platform. The council has since advised me that I received this email (copied below), and it does indeed state that I needed to go to this third party to make a payment and 'authorise' the permit. I didn't spot that bit, I saw that it also states "valid from May 2025 - May 2027". NB: the random characters are in the original email I received.
"Dear xxxx,Â
Your permit application has been authorised ready for you to purchase your parking session.
We will check any documentation provided and we will contact you if we need any more information.
How to use your permit
You can buy sessions using the RingGo App* on iOS and Android, via your RingGo account on the website or by calling 020 3046 0005.
*The RingGo App can be downloaded for free in the Apple Store for iOS devices and in the Play Store for Android devices.Â
How will I know when my permit is due to expire?
You will get reminders that your permit is due to expire 14 and 7 days beforehand so you can renew your application. Â
To ensure that you renew your permit, we suggest entering the expiry date onto your smartphone calendar now, which we have found has assisted many other permit holders.
The information below shows the details of your permit. This is important information that you may need to quote or use when managing your permit.
Permit type: Resident for zone: CPZ MW (47804)
Permit application valid from:Â 27 May 25 00:00Â to:Â 26 May 27 23:59
Permit Reference ID:Â 28923846
Kind Regards,
Brent Parking Team
Healthy Streets and Parking"
Meanwhile on the web platform itself, as in the screenshots I provided, "Renew" appears blacked out. A council representative has since emailed me explaining "At that point if you selected renew or purchase you would have successfully purchased your permit". I have since done that.
The last time I bought my permit was in 2023, via a different system, and when the new system was introduced I received this email: "Parking permits you have purchased on the old parking permit system (DASH) have successfully been transferred across to the new permit portal (RingGo). You are unable to view your permit, but the permit is valid and can be seen by parking enforcement officers on their hand-held devices when they check. You will not be ticketed if you have a valid parking permit, even if it does not show on the RingGo system. We will contact you by email when your existing permit is close to its expiry date." So, I didn't think much of the fact this new permit wasn't showing up on my online account, because I had been told it wouldn't.
My challenge to the first PCN (submitted before receiving the more detailed instructions from the council by email earlier this week) reads "I have a residential parking permit (28923846) valid until 26 May 2027 for BT16NFH in CPZ MW, see attached screenshot from my Brent resident parking account."
I haven't yet challenged the other 2 PCNs (my vehicle wasn't move between PCN 2 & 3, so not sure if they're allowed to double fine me for the same contravention?), but will do now.
So I totally accept that I got something wrong here, my only contention is that this is because the process is very unclear on their web platform. The council has since advised me that I received this email (copied below), and it does indeed state that I needed to go to this third party to make a payment and 'authorise' the permit. I didn't spot that bit, I saw that it also states "valid from May 2025 - May 2027". NB: the random characters are in the original email I received.
"Dear xxxx,Â
Your permit application has been authorised ready for you to purchase your parking session.
We will check any documentation provided and we will contact you if we need any more information.
How to use your permit
You can buy sessions using the RingGo App* on iOS and Android, via your RingGo account on the website or by calling 020 3046 0005.
*The RingGo App can be downloaded for free in the Apple Store for iOS devices and in the Play Store for Android devices.Â
How will I know when my permit is due to expire?
You will get reminders that your permit is due to expire 14 and 7 days beforehand so you can renew your application. Â
To ensure that you renew your permit, we suggest entering the expiry date onto your smartphone calendar now, which we have found has assisted many other permit holders.
The information below shows the details of your permit. This is important information that you may need to quote or use when managing your permit.
Permit type: Resident for zone: CPZ MW (47804)
Permit application valid from:Â 27 May 25 00:00Â to:Â 26 May 27 23:59
Permit Reference ID:Â 28923846
Kind Regards,
Brent Parking Team
Healthy Streets and Parking"
Meanwhile on the web platform itself, as in the screenshots I provided, "Renew" appears blacked out. A council representative has since emailed me explaining "At that point if you selected renew or purchase you would have successfully purchased your permit". I have since done that.
The last time I bought my permit was in 2023, via a different system, and when the new system was introduced I received this email: "Parking permits you have purchased on the old parking permit system (DASH) have successfully been transferred across to the new permit portal (RingGo). You are unable to view your permit, but the permit is valid and can be seen by parking enforcement officers on their hand-held devices when they check. You will not be ticketed if you have a valid parking permit, even if it does not show on the RingGo system. We will contact you by email when your existing permit is close to its expiry date." So, I didn't think much of the fact this new permit wasn't showing up on my online account, because I had been told it wouldn't.
My challenge to the first PCN (submitted before receiving the more detailed instructions from the council by email earlier this week) reads "I have a residential parking permit (28923846) valid until 26 May 2027 for BT16NFH in CPZ MW, see attached screenshot from my Brent resident parking account."
I haven't yet challenged the other 2 PCNs (my vehicle wasn't move between PCN 2 & 3, so not sure if they're allowed to double fine me for the same contravention?), but will do now.