Free Traffic Legal Advice

I'm at the APCOA payment/appeal portal. Where it asks for the Appellant details do I just use the drop down "Vehicle's Keeper" and leave everything else blank? Do I need to provide an email address or can I just assume its cancelled and leave any notifications to the postal service?

Hello, I need some advice.

The driver had a pre-paid Meet & Greet booking at Manchester Airport T2. Upon arrival, they were unable to identify the correct exit from the roundabout due to inadequate and unclear signage. As a result, they accidentally took the wrong exit and drove through the Pick-up / Drop-off zone, not realising it was a charged area.

The signage indicating payment requirements was obscured by tree foliage and blocked by large vehicles (vans/lorries) on the roundabout when entering the zone. The driver did not stop in the zone, but passed through it quickly, then re-entered the roundabout, took a different exit, and eventually found the correct Meet & Greet area, where they parked as intended.

The registered keeper of the vehicle is a Limited Company, and an APCOA Parking Notice has been issued to “The Company Secretary” for entering the Pick-up / Drop-off zone. The driver is one of the company’s directors (the company has more than one).

What is the best approach to get this cancelled?

1) Does the fact that the driver is a director of the company (and not a sole director) affect how we should respond or appeal, compared to other cases you've advised on?

The driver has photo evidence showing that: Signage was obscured by tree foliage so Terms and Conditions were not clearly visible, especially when blocked by vans or lorries

2) The driver also has receipts confirming their pre-paid Meet & Greet booking.

Given these facts, does this change the usual appeal process or suggested response you've recommended to others?

Thank you in advance for your help.


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